eBay UKReviews 198

Another sell/buy platform has become a necessary thing. Ebay is in its last days. I will not explain more, but those who are selling on Ebay know that.

THEY ARE FINE WHEN YOU ARE SELLING A LOT, BUT SOON AS THE MARKET SLOWS DOWN
SAY YOU COULD BE SUSPENDED FOR NOT SELLING ENOUGH, YOU CAN NEVER PHONE, AND MOST TIMES SIDE WITH THE SELLER, RUBBISH COMPANY

I sold a pair of shoes on eBay ( designer, Chanel to be specific) I had bought them from the boutique myself so I can 1000% guarantee that they authentic. I sent them with the box to so called " authentication centre", got paid for the item and now 2 days later I receive a message from the buyer that, she has received a message from eBay explaining that the trainers are not authentic. Firstly, is the embarrassment and second is the unprofessional authentication centre that has no clue what they are doing. It is just disgraceful to see a department judge's your items based on their opinion and not on facts. I bought the shoes in 2017 so of course I don't have the receipt but I can provide proof from the store as I have my history there. But based on eBay's notes their opinion is the final call and no appeal is accepted. So my question to ebay is, If you think It is not authentic then there should be room for an appeal, after all you have not stated proof of purchase is a must when selling designer items. And if no, you do not accept appeals, then you should be 100% sure that you know that the item is a fake before sending out such emails to the buyers and leaving the poor sellers looking like scammers in the buyers eyes. You are extremely quick to remove your fees, so you should do your jobs properly. You are getting paid for the service you provide.

You can blame ebay for your parcel being late as they hold your payment from the seller for up to 8 days! For no other reason than to collect the interest on our sales. Was a good company, now greedy, corrupt and deceiving STAY CLEAR If you want an item quickly!

FRAUD Ebay continue to steal money from people by taking it out of their accounts even after signing over to the new agreement where when you've sold something ebay deducts the fees themselves, so PayPal is no longer involved, but after checking my account PayPal has paid ebay £13.61, ebay and PayPal are both FRAUDS and hopefully they'll continue to lose sellers on their platform.

If you do want to trap in any scam then please use the other websites to buy product online. Also the customer support is the worst. They will always try to convince you that its all your (buyer's) fault and they can not do anything against that. Scammers!

I ordeed Molton Brown Eucalyptus shower gel on 18/1,2 bottles arrived 25/1, not the molton brown I have bought from Molton Brown previously. Contacted seller ( Sigma Advantage 1540) to ask for refund. NO RESPONSE. After 5 contact chats where refund was promised, I was sent an e mail with returns label which would not print, i returned the goods. I sent E Bay proof of postage, and then got e mail, stating, " CASE CLOSED NO REFUND". Have reported this to Trading standards. DISGUSTED.

Absolutely disgusting company. I purchased an item from prasad1103 which was so fake, not even the same as the photo, awful quality, awful stitching and having purchased the item/make several times before I know exactly what the genuine item looks and feels like. I was forced to return it and wait for a refund which I did.
I then left negative feedback for the seller explaining the issues and ebay removed it without even telling me. Having asked them why they have decided that it was removed accidentally but surprise surprise they cannot reinstate it or let me resubmit feedback.
This is not the first time I have had issues with ebay and questioned them as to why they are turning a blind eye to dodgy sellers. Probably because this seller sells a lot and is therefore beneficial to them.
PLEASE PLEASE TAKE YOUR BUSINESS ELSEWHERE! THIS COMPANY JUST GETS WORSE AND WORSE!

Having bought an item through Ebay that was incorrectly described I started a returns process. I was informed that I had to pay the postage for the return which I was not impressed with as the seller incorrectly described the size. When I tried to get a return label I was directed to PayPal which then kept sending me back to merchant.
I informed eBay and the seller on numerous occasions and requested to pay their return postage by debit card. They continually ignore me. When I did manage to have webchat with customer service who promised to email me a return label. Guess what I never received one.
I am now stuck with an item that does not fit and eBay have closed the return.
How can I return it if eBay will not give me return label and just ignore all communications from me.

Dental 3-Well Wax Heater Dipping Pot…

Dental 3-Well Wax Heater Dipping Pot…

Dental 3-Well Wax Heater Dipping Pot Portable Analog Heater Pot JT-15 UK STOCK
Item price £115.96
Item discount -£5.80
Quantity 4
I purchased this product for 'listed as a UK seller'
The items were dispatched from China with an unrecognisable tracking number. They have never arrive. When I complained the company sent 1 out of the 4 from UK! As the company successfully sent one Ebay customer services said the case was closed!
I loose the rest of my money and they do not want to know!
They have lost respect and trust.
Looks like they have peaked and are enjoying the Covid situation.
I had 1576 positive buyer reviews, looks like parting from the company is the best response.
Beware its not what it was!
Regards
Chris

Ebay really has done quite well in COVID regarding being able to contact support for its sellers. The problem being that is all lost, all wasted if they are not supporting the sellers that sold 50,000 items (personally packaged every one by hand) and been with them over 20 years!
When a buyer abuses an Ebay policy you can not then say ah yes we can see that's the case but we are going to make you personally pay for it - that's real abuse. You really after 20 years have not moved on your still operating in a Corporate bully boy way and the reason for that is because you can! And for that reason I removed 880 listings today and closed my shop - because I can - In fact it does not suit me at all in any way but otherwise I got to live with myself accepting you can cheat me and bully me because even though you know you are in the wrong you can do - disguisting absolutely horrible. You forced my hand because I otherwise feel I am accepting whatever even against your own policies you decide to throw at me and then you can treat me like worthless rubbish so you clearly tried and this time you can't, well not without some consequence. I hope this guides other people about how strongly your willing to support the policies you made up - In this case where you clearly know I'm in the right the policy is 100 percent worthless and you allow the buyer to abuse it at my expense. HOW CAN I TRADE WITH YOU - TELL ME

I purchased an item through eBay, the item has not arrived. EBay is making every excuse in favour of the seller, allowing them extra time for the item to arrive. When they should have the seller blocked, and refund me my hard-earned cash. I have been a member since 2007. And they could not care less about me. Their attitude on chat is deplorable and arrogant. I am closing my account shortly and I would advise anyone thinking of opening one or thinking of purchasing anything through eBay to think long and hard before doing so. They are the worst to communicate with, you cannot email, it is blocked. I've tried phoning only to be cut off after several minutes on hold. Chat is stressful and a total waste of time. Be Warned!

I have used ebay in the past as a infrequent buyer and it has generally been ok. Recently I decided to start selling on ebay, I had some products so set up an account and listed my items. I researched prices from other sellers who were selling similar items and followed the ebay system as it asked me find similar items so i could post in the right categories... all seemed to be fine, the items were listed and started to get views etc.
This morning i received a email telling me my account was suspended, it provided no reasons at all for the suspension so i contacted their customer service via the online chat and they essentially refused to give me any reasons for the suspension and disconnected me when i tried to discuss the issue. If i have broken any rules its completely accidental and i would have been willing to make any required changes but they have literally suspended the account and then removed me from their system without any rationale being given and now refuse to discuss it... basically high handed and impossible to work with

Don't be fooled by Hausrange 100% positive feedback. I knew i was fooled once and writing this for potential buyer out there.
I bought an item based on their 100% positive feedback and Uk based. Item did not arrived on estimated date and waited another 2 days but it did not arrive at all.
Contact seller and offer to resend i ve refused as this item for birthday present so no point.( it really cause inconvenience as i have to go looking for other item at last minute)

They state the reason is because their courier service damaged the item, and also other reason that are not add up the whole story.
Please do check on their natural feedback which reviewed on the same courier issues.
I've bought my item after reading this feedback(my bad) and they obviously done nothing to prevent this problem from occurring again.
For 100% positive feedback seller, this problem should not happen.

Another DISTURBING FACT- this seller have a habit of deleting their negative review.
I know that because i leave one, and as i check on their page every so often, they did the same with other people who leave negative review and they've done it pretty quickly.
Its like they re power seller in ebay and nobody can touch them.
If you do buy form them and leave a review- maybe leave neutral instead negative, at least your review wont get deleted.
Its an obvious seller that cheat buyer with their corrupt 100% positive feedback

I regularly look to renew my cars and used to use ebay UK to aid my search, as I live in france but prefer to drive right hand drive cars as I visit my family in the UK quite often mit is not easy for me to simply pop on to a forecourt to view possible choices.
I have found that almost every advertisement for a private sale is a dealer, every statement of service history is a lie and almost every car has at least one accident in its history. When I report the most egregious cases to ebay they do nothing and deny any responsibility to investigate or check the frequent fraudulent users and they money lost to them. Caveat emptor has never been more applicable. Don't use the site or if you must check the MOT history via the government web site and do a full HPI check even though this is expensive if you are just looking.
Also watch out for the stolen user id's. Exellent feedback for selling anything other than cars or items below 10 pounds yet suddenly they are selling dozens of high priced cars.
I regularly find multiple instances of this and examples of phishing sites, so be very careful who and how you contact anyone. It is a great shame that ebay does not care to clean up this part of its on line empire, some of the other sections are excellent.