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EastEssence

2.0

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EastEssence Reviews Summary

EastEssence has established a strong reputation for offering high-quality, stylish, and modest clothing that resonates well with its customers, particularly within the Islamic community. Many reviews praise the brand's diverse and fashionable collections, highlighting their commitment to size inclusivity and customization options. However, customers have expressed concerns regarding shipping delays, inadequate customer service responsiveness, and issues with order accuracy, particularly in returns and exchanges. Overall, while EastEssence is celebrated for its product quality and design, enhancing their customer service and logistics could further improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
5
value
5
shipping
5
returns
5
quality
5

We monitor reviews for authenticity

India
1 review
2 helpful votes
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Best outfits
July 25, 2023

Did you think that East Essence offers just Islamic traditional outfits? Then think again. I shopped for a couple of amazing pants from them, and they were brilliant, given the kind of pricing they come at. Clearly, these clothes are absolutely wonderful..

Date of experience: July 25, 2023
India
1 review
1 helpful vote
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This eCommerce website has all the makings of a business that plays it as per the needs of its customer wants. They've got a thoughtfully curated list of items that suit our requirements to perfection, and you can't NOT get something for yourself.

Date of experience: July 25, 2023
India
1 review
0 helpful votes
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East Essence dresses are a testimony and a pure benchmark to how stitching and dressing for the men of Islam should be. Order something from them, and believe what I say. Disappointment won't be an option for you, that's for sure.

Date of experience: July 24, 2023
India
1 review
1 helpful vote
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East Essence has become the go-to shopping destination for me because I usually shop a lot and try around on a lot of websites. Trust me when I say this, they've got a range of excellent designs that you can't ignore at all. Try EE out!

Date of experience: July 23, 2023
Pakistan
1 review
1 helpful vote
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Trustworthy
July 24, 2023

On this website, you never feel like being robbed or something even on the lines of not getting the best value for your money. Other than that, the best thing about this marketplace is that everything is simple to find, and they're very sure of what they're offering.

Date of experience: July 23, 2023
India
1 review
0 helpful votes
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East Essence is one place that sells a mesmerising range of Arabic jubbas. You'll definitely be missing a trick if you try any other website for your jubbah other than this amazing website.

Date of experience: July 23, 2023
New York
1 review
2 helpful votes
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Lying thieves with no integrity or honesty!
May 24, 2023

I ordered an item and after i got it, it didnt match the description. I emailed them and let them know and i asked for a pre-paid return label. They offered a $10 refund if i just keep the item. I agreed. The refund never came. I asked where it was and they lied and said they "couldnt" refund to paypal (i paid with paypal, so thats a lie) and gave me store credit instead! (trying to force me to spend more money at their store!) i said that isnt what we agreed to. I filed a claim with paypal, and east essence said to return the item.they knew we had already agreed i would keep the item so they knew i had to remove the tags and i wouldnt be able to return it or get the refund if the tags were removed. They are such corrupt scam artists, the items dont match the descritptions and they lie and steal. I would never do business with such people again!

Date of experience: May 24, 2023
Virginia
2 reviews
6 helpful votes
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I have been shopping from "East essence for years. I used to get my orders on time, before COVID. I've had the worst experience in these couple years. I order and I wait for months. No one answers the emails/messages. I had a hard time to get a refund for a never shipped order. Stay away from this company. East essence, you lost a customer FOR EVER

Date of experience: April 24, 2023
Canada
1 review
1 helpful vote
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Rip off
March 31, 2023

I bought a pair of swimming pants that were unfortunately too big for me. They were 77$. I sent them back at my own expense - I paid 25$ in s&h. They only refunded me back 30$. I lost 72$ for pants I sent back/couldn't wear. They said they don't refund the "extra material fee" on the pants and the s&h which was 12.99$ each. It's a rip off and they do not honor the customer. I won't be shopping with them again.

Date of experience: March 31, 2023
Singapore
1 review
0 helpful votes
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Very pleased with my purchase!
February 18, 2023

I was looking for the modest white outfit forthe retreat and made a purchase on eastessence. But had my doubts about that online store so went search for the reviews and found bad reviews here. So was expecting do not get my order, or get late, or get very poor quality.
Ha! I've got my order just in one week! Quality is good! And very pleased with my purchase!

Date of experience: February 16, 2023
Utah
1 review
0 helpful votes
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قبل بضعة أشهر كنت أواجه صعوبة في التواصل ، وأعزو ذلك إلى أن فريق العمل لم يكن جيدًا في اللغة الإنجليزية. ثم كتبت إلى Eastessence باللغة العربية.

وصل في اليوم المحدد المطلوب.
العباءة تناسبني تمامًا وتبدو مثالية لمناسبتي.

حجاب الصلاة ضيق جدا على وجهي وطويل جدا. هذه قضايا ثانوية يمكن للخياط معالجتها. مقابل السعر المنخفض المدفوع للملابس عالية الجودة ، كان بإمكاني تحمل تكلفة الخياط. فقط تأكد من التفاعل عبر البريد الإلكتروني مع السيد مبارك

Date of experience: February 3, 2023
Virginia
1 review
2 helpful votes
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Too late to arrive
January 19, 2023

Abaya arrived very late when I already left for Umrah.
I did not open package yet, as no need. Unable to return as shipped from India via DHL.

Date of experience: January 18, 2023
Michigan
1 review
0 helpful votes
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Cheap fabric
August 23, 2022

I was so disappointed in the dresses I bought from them, the fabrics are so flimsy and cheap, one of them tore the second time I wore it. Their sales are so fake because the clothes are not even worth the sales price.

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Date of experience: August 22, 2022
Texas
1 review
1 helpful vote
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Don't let their website fool you. This business takes your money and then argues afterwards about shipment delays, etc. The worst online experience I have ever had. A woman called Uzma Mubarak is a terrible, timewasting employee. She gives customers the run-around for weeks on end over order issues that can probably be resolved immediately. Even a request to be served by a manager at this company is never honoured by these people. Their awful service coupled with charges for India made clothes (sold at US prices) tells you a lot about their business antics. They are only in business to take people's money, not to issue refunds for their faults. A lawsuit would really teach them a very good lesson about customer service in the US.

Date of experience: August 20, 2022
Tennessee
4 reviews
25 helpful votes
Follow Divina M.
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I ordered a burkini because I had ordered from East Essence a few years back and had a good experience. After the order I saw these low reviews and complaints about clothes being too small, fabric quality terrible off the marketplace or shipment taking over a month, so I braced myself foe the worst.
Thankfully I was able to stay on top of the shipment through the DHL 800 number. It showed up pretty quickly. I didn't order this off the marketplace or wherever the fabric is thin, so the fabric seems to be good standard fabric for swimming. I had ordered a size up because I've had so many things show up too small, especially from Asian standards. This was true to the size chart. I even wish I hadn't ordered one size up.
Everything worked out well. It was shipped from India which was surprising since there used to be an office in California. I got it less than two weeks after the day I placed the order, so that worked out well.
Maybe it depends on what is ordered, or maybe standards have changed. I will order another burkini in the future. I had far better results than I'd had on some other order sites.

Date of experience: June 30, 2022
Florida
1 review
0 helpful votes
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Cheap / made with unspecified cotton
June 17, 2022

Cheap imitation thobes made in India. My order was drop shipped from India. You will not be able to see how cheap material is in pic and how cheap the stitching is. It says cotton but who knows what type of cotton it is. Very cheap. These are not traditional thobes. It's a spin off on thobes by Indians.

Date of experience: June 17, 2022
California
1 review
1 helpful vote
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East essence takes your money!
They don't send out stuff in time even though I ordered express shipping and paid extra! Finally after a month of waiting they send the items. And it's horrible material. And they don't refund anything even though they say they will.

Date of experience: June 19, 2021
Texas
1 review
3 helpful votes
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Zero Customer Service
May 3, 2021

I should have read the reviews before making such a huge purchase. SMH
Customer Service is non existent! My order is STILL "unfulfilled"... I ordered from Modanisa AFTER I ordered from East Essence and got my package delivered!
Aaaaand Modanisa is MUCH cheaper!
Save yourself, don't order... just head on over to Modanisa for BETTER clothes, BETTER service and MUCH quicker response!

Date of experience: May 2, 2021
Canada
1 review
0 helpful votes
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Scammers
December 17, 2020

Scammers *******@themomgotscammed there money back on TikTok scammers. They scammed a poor lady out of almost $300

Date of experience: December 17, 2020
Canada
1 review
2 helpful votes
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DON'T BUY FROM THEM
October 29, 2020

. DON'T BUY FROM THIS COMPANY... SCAMMERS & STEALRRS

DEAR Rashmi

U guys said the package didn't arrive but when I told u I checked the tracking number and it was delivered. U changed what u said

2. I have included the approval email to return all the 12 items. In the package

3. U guys keep saying u will check with the return team. Every time I call

4. Don't answer my phone calls

5. U guys want the approval email well I included that email also I send it yesterday through email what r u investigating for...

6. I soo tired of your games... I have spent 267.91 $ CAD

7. I will be posting / writing reviews everywhere. Bad ones. This is not good customer service.

I have proofs of everything

REFUND ME MY MONEY 267.91$

Date of experience: October 29, 2020

From the business

EastEssence is the online shopping store for best quality modest Islamic clothes for men & women. Shop for custom lengths and sizes of fashionable Muslim dresses.


eastessence.com
Founded in 2005
Newark, California
+18
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