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DVDRare

2.2
dvdrare.com

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DVDRare Reviews Summary

dvdrare.com is a unique .com domain offered for media, entertainment, or collectibles businesses. It presents an opportunity to establish a strong online presence and connect with the target audience.

This summary is generated by AI, based on text from customer reviews

service
13
value
13
shipping
13
returns
10
quality
13

We monitor reviews for authenticity

Australia
1 review
6 helpful votes
Follow Deborah B.
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If you are over seas do not order - I paid for one dvd in 2017 and it has never arrived. I rang and told them and they apparently sent it another 4 times - still have not received it. I find this strange! Then they said they were going to give me back my money and I have never received that either.

Date of experience: November 13, 2019
Ohio
1 review
2 helpful votes
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The wait is a killer
December 15, 2018

The site is easy to use and the customer service is great. The only problem I have with this business is their shipping. It has been 16 business days for an order that was supposed to ship in 5-15 business days. It is possible that the reason is the holiday season. Best thing to do is when you order DVDs though them is spring for the ability to track them.

Date of experience: December 15, 2018
linda M. DVDRare Rep
over a year old

Hi
The guideline is 5-15 business days for shipping to the US from the UK where the title you bought is coming from. At this time of year it gets closer to the 15.
In your case your order was processed and shipped on Friday 30th November (Today Monday 17th December) is the 11th business day since the order shipped as I explained to you before you decided to publish this revue.
If you read the message you received when your order was processed and the same message I sent you when you contacted me, you would agree that you are still in the time guide to receive the order, I have no doubt you will receive the order this week, like I told you in my email.
As for you being locked out of your account, we have no reason to lock you out of your account, when your order came in it was processed and shipped to you. There are various reasons why you may not get into your account, such as trying to log on with a different email address which is very common, or using upper case or vice versa instead of how the account was set up, when you use the "Forgotten Password" feature you need to check your spam folder, as the reply often ends up there.
We have no reason whatsoever to block you from logging into your account. You need to allow the time given in the time guide for the item to arrive. One we ship, the order is in the hands of the shipping companies, especially if you choose the standard shipping option.

I can assure you that your order is on its way and will be with you soon and within the time guide.

Kindest regards

Linda
DVD RARE

Washington
1 review
6 helpful votes
Follow Carleigh K.
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I received what I ordered in a timely manner. The quality of merchandise was good. Trust this company and ignore bad reviews. Someone hacked them and they have corrected this problem from reoccuring

Date of experience: September 17, 2018
California
2 reviews
15 helpful votes
Follow Karl T.
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I was looking for a DVD of the Showtime Chris Isaak Show from 2003 which has never been officially released. DVD Rare had it available on their website. I ordered a copy and used my credit card. I did read negative reviews about their past history with credit card fraud which was supposedly resolved 3 years ago. A couple days after my order, I received an email saying my order was being cancelled as the DVD was unavailable. A few days later I noticed a suspicious charge on my credit card for $2.95 and then a credit for that amount. I called US Bank and they confirmed that it was a fraudulent charge and that the scammers were testing my credit card in preparation for further fraudulent purchases. The card was immediately canceled before any other fraudulent charges could be made. I have not visited any other websites in the past two weeks other then DVDRare so they are still allowing hackers to obtain sensitive credit card info. Stay AWAY FROM THEM!

Date of experience: August 20, 2018
linda M. DVDRare Rep
over a year old

This is nonsense. This person decided to do this because they didn't pass our potential fraud screening, and the order was subsequently canceled. I would like to see the alleged charge on the account. I doubt if there is 1. If there is it certainly won't be from us. We are too busy to mess with doing stupid things like that.
Sitejabber should be asking for proof of the alleged charge.
It is criminal putting up false reviews like this.

Sweden
2 reviews
4 helpful votes
Follow Sophie H.
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My sister is a huge fan of all the 90s shows we watched together (Kenan & Kel, All That) but we could never find them on DVD.
Her birthday was coming up, so I was delighted to finally find these shows at DVD rare.

Delivery was quick, in time for the bday, and the picture quality was good.

I only give them 4 stars because I asked for a discount (because I was making a large order) but the customer support lady said they don't offer any discount codes.). I always like to find a good discount ;).

Date of experience: May 13, 2018
Washington
2 reviews
7 helpful votes
Follow Gregor H.
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I'm a collector of obscure US TV shows (mainly from the 1980s because it reminds me of when I lived in the US).

I've now bought from DVD Rare on 3 occasions and every time the delivery has been relatively quick (I'm based in Germany, so it's international shipping which can be slow with other retailers), the video quality is either decent or good.

I wish they would add a request section to their website. Because I have a list of TV shows which I haven't been able to find anywhere else.

Date of experience: April 29, 2018
GB
1 review
4 helpful votes
Follow Harry C.
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I have just had another order from this company, I have had no problem with them at all. DVD sets where delivered promptly and are of good quality, not only in the content but the artwork on the covers also.

I know they had trouble with their site a while back, I understand they where using dated software on their site. I spoke to the lady who administers the site a while back and she assured me that the site had been completely re-built and made much more secure last year, I have noted that their reviews are much better in several review sites which kind of confirms that.

Like I say, my experience with them is positive, some items seem a bit pricey but I watch for when they have a sale to get a discount.

Shipping times depend on where you come from, I usually have my orders pretty quick. They don't make the charge on your card until they are ready to ship.

I would have absolutely no hesitation in recommending them for good service, my family would say the same.

Date of experience: July 19, 2017
Florida
2 reviews
8 helpful votes
Follow Arthur M.
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I've used a bunch of the rare TV show sites over the past 5 years and this is the only one which has never messed me about. Always good quality and prompt delivery.

I used to purchase from Ioffer and TVAddicts, these were usually cheaper, but sometimes the episodes would be crammed onto too few discs -which made the video unwatchable,
Or sometimes the DVDs wouldn't even get delivered to me.

The only downside is that Dvrare costs a few dollars more, but in the long run its worth it because their DVDs are better than the other sites.

Date of experience: October 30, 2016
GB
1 review
4 helpful votes
Follow Rachel S.
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OK
October 26, 2016

I made a double order with them recently.

Got 'Kablam', a 90s show which was very good quality, and 'A Man Called Hawk' which was mediocre (80s show, video was a lil bit fuzzy).

Delivery was fairly speedy.

Date of experience: October 25, 2016
NL
2 reviews
4 helpful votes
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Used them twice
September 27, 2016

Ordered from this company twice (Christmas 2015 and August this year).
Solid, reliable service both times.

Only complaint was delivery time (took 6 days to get here to the Netherlands) - but other than that im happy.

Date of experience: September 27, 2016
Illinois
1 review
19 helpful votes
Follow David A.
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Same as so many. A couple of days after placing an order with my credit card, my credit card company flagged suspicious charges to my account. Purchases that I did not make. Wish I would have read reviews first. Too many complaints of credit card fraud to be a coincidence. I would have given a negative score if I could instead of a 1.

Date of experience: May 28, 2016
Nebraska
1 review
19 helpful votes
Follow Kathleen S.
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Horrible, Fraud!?
May 23, 2016

They got me for $800 from my account. Do not order. Who can stop this site. What do we need to do to get the site taken down?

Date of experience: May 22, 2016
Germany
1 review
25 helpful votes
Follow Pat R.
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I ordered a boxset for a tv series I couldn't find anywhere else. Turned out that they didn't have one of the DVDs (surprise!), so they cancelled the order. I wrote them but never got an answer. Today I got a message from my bank, telling me that someone tried to charge my credit card with 2500€. Luckily the security system didn't let this one through. I'll receive a new card, matters will be investigated.

Date of experience: April 7, 2015
Michigan
2 reviews
21 helpful votes
Follow Barbara K.
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Placed an order with this company and 3 days later my credit card company called to verify a charge for $ 1800. 00 on my account. It was an internet order from a company I had never heard of. They cancelled card and sent me a new one. Sent email to dvdrare regarding order and they didn't reply. I placed the order again and used a credit card I don't use often. Three days later this bank called me regarding 7 different charges from I tunes all placed on the same day on my card. Once again my card had to be cancelled and they are sending me a new one. No one else could have gotten the second card and it had not been used anywhere else by me. My bank told me to always use PayPal when ordering online as it is a much safer site. Dvdrare has not responded to my emails regarding second order or the credit card fraud.

Date of experience: March 18, 2015
Poland
1 review
24 helpful votes
Follow Tomasz G.
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Still waiting although a month has passed. My credit card has been fraudulently used for some $700 purchases and had to replace it/claim the unauthorized transactions. Doesn't reply to e-mails. Will claim this $59.99 purchase as well as I am fed up with this. Save yourself the hassle and just don't buy it from them.

Date of experience: March 12, 2015
California
1 review
22 helpful votes
Follow Kris M.
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Questionable
March 8, 2015

Got my DVDs and they play ok. But like a couple of others here, I am now a victim of bank card fraud approx a week after I received my order. I do order a lot online so I can not say it was this site for certain but please be careful. Use a credit card, not debit.

Date of experience: March 8, 2015
Tennessee
1 review
23 helpful votes
Follow Rick d.
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I got a usable DVD set of The Making of a Continent. It is an obvious knock off but it would have been OK except a few days after I ordered the DVDs my credit card was use in a couple of fraudulent purchases in the U. K. My advice is to look elsewhere for a more reliable seller, that is unless you want to go through the hassle of replacing a credit card and going through all the crap that goes along with that!

Date of experience: March 22, 2014
GB
1 review
19 helpful votes
Follow stephen s.
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Avoid dvdrare.com like the plague.
They sent me a dvd set that had been recorded from a tv showing uk gold and could only be described as appalling quality. Unwatchable!
I for one will be taking this as far as I can.

Returned dvds at my expense. Have finally been offered a refund minus postage costs so only £14.00 out of pocket now!

My advice is stay away from this company unless you want a third or fourth generation copy that was recorded from a tv/satellite/ program or more likely a video tape with picture quality that we would call total crap but they call watchable.

Date of experience: February 13, 2014
GB
1 review
15 helpful votes
Follow james c.
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SCAM took my details and made 75 pounds worth of orders in america whilst i was sleeping, HBOS suspected fraud and called me. SCAM

Date of experience: December 12, 2013
NL
2 reviews
9 helpful votes
Follow Antonia J.
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Just got My Wife & Kids from this site.

Picture quality was very good, and shipping only took 3 days. Pretty good, I'd probably buy from them again.

Date of experience: November 20, 2013

From the business

DVD Rare is a supplier of all the shows you remember from TV of yesteryear. We source and sell all the shows you remember and loved so much. Now you can let your family know what they have been missing. We also come up with some of the others which are...