DshopReviews 103

I should have read the reviews before dealing with dshop.
I bought a water purifier. Does not change water taste at all. Shoddy and cheap item
I have contacted about a refund but not going to throw good money after bad paying to return it with no guarantee of refund.
Very bad experience.
It will just go in the bin I suppose. I am a senior citizen and it was a lot of money for me.
I am going to report to fair trading. Have learned a valuable lesson. Read reviews!

I ordered high profile luxury pillows, but when they arrived looked nothing like photos and were no where near high profile and stuffed with minimal cheap rubbish. They told me to put them in the dryer, which I refused as no pillow needs to be put the dryer to achieve their profile.
They either come with a high profile or not! I have ask repeatedly to return them for a refund, but was told I would get a credit for their business and they would be returned as a change of mind. I do not want credit as I won't be purchasing from this store again and the product was not as advertised, not a change of mind. They are now giving me the complete run around saying it has to be logged as an issue with their quality control and haven't heard anything for days. Won't ever use this shop again!
Further to above, Dshop are now trying to tell me in their fine print that the pillow 'Boasts a high profile of 7 to 9 cm", and want me to take a photo measuring it, FFS! An ACTUAL high profile pillow is 7 to 9 INCHES (17.78 to 22.86cm), so their garbage isn't even close and false advertising! I'm now being put through all this nonsense rather than them accept their product is not what was advertised or expected and provide return details and a refund. Ive now lodged a formal complaint with Fair Trading. STAY AWAY from this business and check the many poor reviews they have, not just the BS ones they put on for 5 stars themselves. They only sell cheap garbage that looks nothing like their photos!

Faulty, damaged goods. Not possible to get refund. Reported to consumer affairs. Robots in customer service. Totally disgusted! NO STARS.

Purchased a bookshelf that never arrived. No action from customer service team. When you do finally get through to someone, it's half assed responses that they'll "escalate" it and then you never hear back.

By far the worst service I have ever had! You want to pray that your happy with the product because you have to pay for returns and they don't even refund,
It takes them 3 days to get back to you and there is no phone contact just email. I don't even think it's a real person. Very frustrating

I bought A Christmas tree: it failed to match up to the quality picture used on the website instead matched the one I was throwing away. I asked for return and refund, several emails and chat box before eventually been offered a refund or store credit. Had to threaten ombudsman and credit facility in order to get correspondence. I was fobbed off continually, company offers great online experience but it is the worst. Go elsewhere to purchase. Should not be allowed to trade.

I wasn't expecting much as you know if it walks like a duck and all that, however even the lowest expectations in the world didn't prepare me for the crap that arrived. A two tier coffee table that splits instantly when you try and screw the legs into it as it is just made out of the cheapest nastiest mdf possible. I thought I would contact them for a laugh about a return and they request every photo under the sun and then tell me it's referred on to the relevant department like they are some sort of legitimate multinational... Save yourself the bother. It's cheap cos it's cheap!

I got a shelf unit delivered fully damaged. After emailing back and forth for 2 months I gave up and had to call council pick up as it was in an extremely bad condition. I wasted money, energy, had to organize my own pick up to the junk yard as even after posting to give away for free no one wanted it as it's that bad. Save your money and nerves. I never received a voucher, replacement or simply a refund. Worst company. Not sure if they're in China or India as I'd never expected to be left with damaged goods in a firstt world country. They will take your money no responsibility. The customer service is non existent. See my photos

Bought spin bike that was too small, only big enough for someone not even 5 feet tall. When I asked about larger model and explained my height, they couldn't guarantee that XL bike would be large enough either, even though I'm not particularly tall. Wouldn't issue refund, said they could only issue a credit if bike was in resaleable condition when I returned it (at my own cost), but they couldn't guarantee that because box was torn as I opened it and I'd put it together, but hadnt even got on it. Very dissatisfied!

When the product finally arrived it was damaged.
Dsop wanted me to jump through a dozen hoops to get any redress Don't shop with Dshop

The product is faulty, they say it is not, trying to get it replaced is a nightmare.
They never get back to you, it has been a month and still trying.
There is no phone number either to get in contact with, and I find it hard to believe that they are 100% Australian owned.

Do yourself a favour and don't shop through this site.
What I received looked completely different to the photo listed online.
Be wary of measurements especially if they've used the word "approximately"
Quality and customer service is rubbish
There's a reason why they don't offer refunds because they know 99% of purchases will be returned.

Do not purchase anything - no matter how cheap - from this company! After reading other reviews, it is evident that they are passing off faulty rejects from manufacturers & then refusing a refund or replacement. I am writing about my experience so that others don't fall victims like me. Wish I had read all the other horrendous reviews which other Dshop customers in this website have experienced earlier! With delivery of a V-ZORR Wireless Door Chime Bell with Remote Control ($9.90+$7.77 shipping) I found this simple device just wouldn't work. It boasted it had a range of 100 meters but the bell could not respond even when the receiver was held at close range! This is false advertisement, passing off faulty items and then refusing refund and resolution. Their support chat people insisted that I send a video clip of the faulty product. I explained that I was not tech savvy & tried to send the clip by email as suggested but was unable as the file was too large. I sent photos instead which they outright rejected.
I very clearly described the problem ~ pressing the transmitter call bell, the signal is not received by the blue & white receiver. Their Quality Control people don't understand this?! If they are so hopeless, then I doubt even if I sent a video they will say they can't see the problem!
It was evident they were not taking ownership of their worthless product. There are many reputable online outlets which will replace faulty items - no questions asked. I once was sent a pair of $76 shoes which were too big. I just sent photos & they said they will send a replacement immediately & I could keep the big shoes! Unlike Dshop, for them reputation was more important.
Sad that Dshop is so cheapskate that a small cost like $17 is more important than their reputation! It is understandable that sometimes products are faulty but it is more important that sellers take ownership & accept responsibility. If they don't follow this simple principle, then their business is doomed to failure with bad publicity. But then again, Dshop appears not to care about their self induced bad reputation!

They sent a damaged mat that was $120 and was completely ruined while shipping, then told me they would give me a $10 coupon code to make up for it, be very careful using this site.

False advertisement, provide faulty items and refuse refund and resolution. Customer service is slow in responding, one simple thing will take them ages and they keep asking the same question which I already answered.

Anyway, disputing charges with my bank I hope I can get my money back. This company is dishonest.

Useless products, worst customer service and pathetic shipping time for price, never ever recommend to anyone

I bought a tv cabinet and it is the most flimsy material that it can't even hold a tv on it. The cabinet bows and cracks. I contacted dshop and they said that they don't think it's a problem and basically too bad. Not to mention it came with scratches all over the material. This place is just horrible!