DshopReviews 103

We bought a clothes rack from them that when out together simply did not hold together. It is poorly designed and keeps toppling over even with a couple of pieces of clothes on it. Easy return you think? WRONG!

I have spent almost a week sending videos and photos to them, each set got me a request for more videos and we are now at the stage where they want me to send them a video of me assembling the whole thing! (really)

On top of that their staff do not seem to like you telling them straight how sick you are of getting the runaround and they threaten to stop communicating with you, despite them being the only way to rectify the situation. They also threaten you with extra costs to return your stuff to you if THEY decide you are wrong

Im straight off to fair trade queensland and my bank this morning to take these con artists to task

DO NOT BUY FROM THEM

No instructions in the box. Downloaded from DShop site. Had a professional furniture builder friend who, after 90 mins, couldn't put the thing together. We discovered there were mislabelled panels and other panels missing. I tried to re-number them according to the instructions but some of the panels didn't match the pictured instructions. Refund runaraound - DShop make it difficult as they can with the refund process in the hope you'll give up and they can keep your money. Wish I'd read the reviews before giving my hard-earned away. Photo shows the lot about to be binned, where it belongs. WARNING: Avoid this super dodgy mob at all costs!

Shocking quality item they sell and customer service is unbelievably poor. Once you pay it doesn't matter you want refund or what they won't help you.
Selling rubbish, do not trust the photos online.
You will get rubbish after paying hundreds.

I requested them refund theu ignored and refused and i have to pay more to remove the heavy rubbish.

Not even 1 piece is decent
All cracked and broken

You will be surprised, if you already ordered from them

I Bought a mattress so called SUPREME COMFORT 3D I never seen such a bad mattress
I have the impression that they are collecting old mattress from the streets
and just cover it up Voila new mattress in 2 months the mattress is lumpy impossible to sleep on IT MAKES ME SAD HOW THEY SCAMMING PEOPLE AND GET AWAY WITH IT
650 DOLLARS GARBAGE THE SAME GOOES FOR NIRVANA BED FRAME NOTHING SOLID ABOUT IT

Such a dodgy company. I am very surprised to see online that this company is 100% Australian and yet does not follow Australian Consumer Law. I have nothing to show for my purchase because the item was faulty and the only way to get a refund was at my cost. What a joke. This company preys on consumers not having the time or money to return a faulty item. They don't have to stand by their products. They don't have to care, because even PayPal is not stopping them. Absolute disgraceful, unAustralian company.

Purchased a side table worth $135 and received damaged and in worst quality. Never buying from them again.

I received a coffee table from dshop which was broken. The legs were broken and the brackets/screws that came prefilled were broken (screws were loose and when I tried to tighten them the wood was stripped). I contacted dshop about this for a refund (their policy states I can get a refund) but even after sending pictures and stating their return policy to them they said they would only send me replacement parts. When I made it clear to them that the whole table needs to be replaced (not just some parts) I reiterated to them that I would like a refund. They said I would need to prove to them that the entire table needs to be replaced and then they would send a refund (even though I had told them from the beginning that the entire table was broken). I sent them a video of the entire table and of how the screws could not be screwed back in and then they went back on their word and said they would only send me a whole new replacement table. I then stated Australian Consumer Law to them (Part 5-Division 1, Subdivision A of the Competition and Consumer Act 2010) and they still said that they would only send me a replacement instead of the refund, which as the consumer I am entitled to choose which one I want both by their policy and by Australian Consumer Law. It has been a headache that took weeks to go back and forth with them via email, and it still is not resolved. I do not want another replacement unit, their products are very bad quality and not only were broken, but came dirty and scratched. I am out $90 now. I bought from dshop once before this and that product also came dirty, discoloured (metal was rusty) and scratched. The unit was also missing integral screws to put it together, but I made due because I thankfully had some screws that fit. I hoped that this was a once off mistake from dshop, but after buying the coffee table I realised that all of their products are poor quality, dirty, scratched, broken or missing parts, and they refuse to refund you. Save yourself your money and a headache and steer clear of dshop!

Awful quality products that came damaged in several places and even thought several photos sent showing the damage they refused to refund. Terrible products and terrible customer service

I bought a desk and chair from these people and they are both seriously defective. The desk is only suitable for a child, and a small one at that. The picture does not even go close to a true representation of the product.

Took over 1 month to issue a refund voucher - even though I requested a cash refund. Customer service agents have no empathy.

What a nightmare. $560 for a bike that has such terrible problems it is a danger to ride. Pedals falling off due to cheap metals and machinery. Gears don't work. Paint and coating is horrible. Fork, handlebars and seat loose whist riding. And avoid the lock in the middle at all costs. Just avoid the purchase altogether.

And don't event think of contacting them for a refund. They simply hide behind a worthless warranty and 'customer policy' that turns you around in circles. A customer support department not concerned with supporting customers in the slightest.

Despite there being no mention of self assembly anywhere on the advert or on my invoice. After pulling everything out I looked at the instructions. I was absolutely disgusted. They were the worst instructions I have ever seen. Literally 8 lazy-$#*! drawings to put together a 56 piece cabinet with no indication where each panel went or what the screws were for. I have put together many items of furniture and have in fact built some of my own furniture, but I could not for the life of me figure out where anything went. I emailed them the next day complaining about it and they did not have the decency to even write back. I will now report them to the ACCC. It has now been over 8 days since my first complaint and I have complained 2 further times and nothing. I will also report them to my bank for fraud. Worst store ever - DO NOT BUY ANYTHING FROM THEM. The product is still scattered all over my living room floor, I don't even know what to do with it - it's just a pile of useless junk.

-Shipment was delayed by over a month
-No phone support
-Online chat team gives standard replies
-Avoid this company completely

I purchased a shelving unit from Dshop over 2 months ago.
After 1 month of waiting the product arrived broken. One of the main parts was completely snapped in half, rendering the whole unit unusable.
I contacted Dshop who said they would resend the broken part. Another month has now passed and there is still no replacement piece. I have tried numerous times to contact Dshop, only to be told it is out of their hands and they've raised the issue with their delivery partners, Aramax?
I am willing to accept certain delays with shipping given the current climate. BUT 2 months with a broken wardrobe sitting on the floor of my small 'work from home' office space is unacceptable.
At this point I just want the whole thing to be picked up taken away and refunded.
Unfortunately, I could not and would not recommend DShop.

Bought home gym for my son and only thing delivered is a bar. Countless emails/chat sessions and now waiting for a manager named Brock. Also found this person Greg Lalor as warehouse manager on Linkedin but not sure how to send a message.

D shop advertises 24 hour shipping on their facebook page. I paid extra for priorities shipping, only to have my order shipped 76 hours later. When my 1080HD Webcam arrived, I assumed it would work well. I 100% still believe to this day, that this webcam came from Wish. The lens does not focus, the mic does not work unless I forcefully tap on it, and the customer service to try and get this returned is absolutely appalling. I guess the saying "Pay peanuts, get monkeys" really delivers in this case. As all the staff I have dealt with so far, have been absolute monkeys. Countless online chats back and forth and 9 days later, my issue has not been resolved yet.

The phot's looked great. The product is the worst quality imaginable. They don't accept returns and it's basically a criminal organisation. STAY AWAY!

I ordered some weight plates for my barbell on 2nd August 2021 which they said would arrive within 5-7 business days. Now I would understand due to lockdown there would be delays but after 25 days have passed I didn't receive any update. They all say they'll reach out ASAP but they don't. I contacted their dodgy courier as well and they said they don't have updates as there's some issue with the system.
I informed these dodgy dshop about this and asked for refund. But they rejected my request outright and continue to refuse to issue me refund. Today's after 1.5 months, I still haven't received the order neither receive the refund. They emailed me a generic response that the order is with the courier and therefore can't issue me refund. This is scamming the customers. Stay away from these goons.