DropboxReviews 210

Signed up for a free trail accidentally. When trying to cancel the free trial a women called Leah has been emailing me saying she cannot assist me to cancel after providing her with all my details. They give you no guidance of who to contact to resolve the matter do not provide you with a number to call. Never in my life have I experienced such poor customer service all she said is she cannot help basically and nothing else. Very reassuring that Dropbox. You are a disgrace of a company.

I needed access to some documents for a friend's film. They already had an account, but I needed to sign up to a business account to access the files... for $17 something per month. Then I suddenly find out from Paypal NOT Dropbox that I would charged $630... This is f---ing scam. What a bunch of rogues. I've logged a complaint with Dropbox and Paypal. If they take my money I will not be able to afford to eat. Stay away from this company!

Then they will say it's your fault. Then they will kill your babies and wipe the plate with your stolen money! There is no worse company in the world. They charged me $750.00 for a service I never used. If you call their number, they hang up. You can NOT email them. Your only avenue is their on line chat, which drops you then sends you a "no reply" email saying, "You're screwed, lol." Absolutely do not use this service, ever. Get this! They have a no arbitration, no sue, clause in their online service agreement. They are vile.

Would you like to use a file hosting service that have a tendency of deleting your files? Then this is for you.

Across the Internet just before the approximate year 2012 or so, almost ALL links to dropbox files suddenly breaks and leads to error 404. This is not because the user purposely deleted them. This can be proven here:
https://smwc.me/******* (if it was deleted on purpose, it would've state the reason)

This is a disgrace, almost as bad as the recent photobucket disaster when they changed their TOS to require $399/year to display images off-site. Again, if the user of Dropbox is inactive, there is no way for that to be fixed unless someone else has a backup available. Use google drive instead.

How can they do this? A site designed for backup and sharing your files (legally), now trashed and gone for good.

EDIT: it happened on March 15,2017. They decided to remove public links and never admitted the reason why.

Like many of the users on this blog, we took the 30-day free trial and ended up not using it after a few times. However, we were surprised to find that our credit card was charged $750 and immediately contacted Dropbox to ask for a refund.
Related: Dropbox Charged me 0 for something I don't want, need or have!

However, the company representative refused any partial or full refund and disconnected me from the chat room when I expressed my dissatisfaction and desire to file a complaint with consumers report. I find such after service terrible and the general behavior of automatic charging without any refund (even partial) to be fraudulent and unacceptable and encourage all to speak up against this company.

I had exactly the same experience as Scott C -- trial plan expired then a charge for $750 (5 licenses at $150 each. I am a single person home office.

They make it almost impossible to speak to a live person. I had to choose the phone option to "buy" to get to a person who then referred me into their ridiculous chat site only to be told there is no refund policy, no exceptions.

This company is bad news. Stay away at all costs.

Anyone have any ideas how we can band together to make this company pay for its dishonest business practices?

They lull you into a false sense of security, while everything works well (which it does).

Then they strike - They silently cut off access to your files without any explanation, then completely unapologetically refuse to fix the issue, or apologise or anything.

I have never actually come across worse service from an internet company - And that is quite an achievement.

Mattias: Hi there, can I answer any questions about Dropbox Business for you?

Me: Yes, is it anyb faster, I am trying to load 20 folders at once to a single folder and it keeps droopping the uploads

Mattias: Hi you're with Dropbox Business sales now, you can find more help at dropbox.com/help

Me: I am really disappointed in all your changes
Your company is not making me or my clients very happy.
No phone support...

Mattias: If you have Dropbox Business Advanced you'll have phone support

Me: you are the first person to even ask, and that is only because I want to know if upgrading will make the snail uploads faster.
Slower than molasses

Mattias: Uploads will depend entirely on your internet connection

Me: I have full power and nothing else on in the house
Absolutely nothign
It drops even one folder

Mattias: For help please consult dropbox.com/help or dropbox.com/support

Me: I am sitting right here watching it at a snails pace
I will gladly give dropbox a review.
YOUr support needs to be a person on the phone.

Mattias: This is Dropbox Business but support will depend on your plan, with Dropbox Business Advanced you have phone support.
Have a nice day

Thank you for contacting us.
Chat session disconnected.

How would you rate your chat with Mattias?

I have been using this service for well over five years. I was paying for an annual subscription until a few months ago. I was set to autorenew on July 1. My information on file was incorrect, so I went on line attempting to update my account and to switch to the monthly fee. I updated with my current information and discovered not only did Dropbox.com not change my account to a monthly charge but billed me for an annual charge of $99.00. Consequently I do not sufficient funds to (1) pay my rent which is due today, and more importantly, (2) I am unable to pay for my diabetes medication.

I spoke to a young man at customer service who directed me to their web site and down the rabbit hole trying to get help. The on line form was a total disaster. I tried for well into 6 hours trying to get to a point where someone with Dropbox.dom could address my concerns. I may as well have put my hand in the garbage disposal or severed a complete limb.

I recalled the same Customer Service telephone line and this time I got a man with a very heavy Indian accent, so thick I could not understand him at all, to which he responded clearly, "Is this a joke?" And hung up on me.

Subsequent efforts to reach the CS telephone number went into voice mail. I just obtained a new telehone number *******057. It is another rabbit hole.

DO NOT USE THIS SERVICE. PAY MORE BUT BE HAPPY WITH ONE THAT ACTUALLY PROVIDES A VALUED SERVICE AND SUPPORT FOR YOUR MONEY.

Stay away. Do not give them your credit card number as they will hit you for $450 unauthorized charge. No telephone contact. Very suspicious operation.