DropboxReviews 210

I have tried repeatedly to cancel my free trial and they have made it impossible. I followed the link provided in their reminder email, which led nowhere. Then I followed the instructions on how to cancel, which said to go into my account and click on the plan tab and then click on manage tab, which doesn't exist. If you call for service, their automated message says that they don't provide support but doesn't provide a phone contact number. Their online support is non-existent so basically they are doing everything possible to prevent me from cancelling my free trial and apparently will start billing me in a few days. Is anyone launching a lawsuit against this company, as I would be delighted to participate. Don't sign up for anything with them as it's impossible to get free of their grip on your credit card.

I got locked out of my account due to 2-factor authentication. I don't have any device connected to my dropbox account and I don't own the phone number on my account.
Because of this I can't access my own files and my information is lost forever.
I will not trust this company again. Their account recover policy is bad compared to other business. DON'T USE 2-FACTOR AUTHENTICATION as you can shoot yourself in the foot and Dropbox will not help you to recover the account.

I started using GOOGLE DRIVE and I'll not do business with Dropbox anymore.

Couldn't get done what I intended to use Dropbox for on a business account due to all the glitches and confusing way it's designed, so I never really used it. Got a notice of a $799.50 charge that I didn't want and was unaware it would renew for full year when the norm using other apps is a monthly subscription.
This sting tactic although legal is unethical and bad business.
Taking that amount of money unannounced and on short notice at a time when it's needed for more pressing family maters is UNETHICAL! Their refund policy is nonexistent, as well as their customer service.
Buyer beware!

Perhaps I shouldn't complain since I have a free account but I had personal, important (to me)files on Dropbox for several years. Occasionally I would use them and they was always there on Dropbox until today. They are gone. Not a file available under my special folder. When I went to contact them, they want a link to the disaster so I give them one. But their form will not take my link so I am unable to even complain. Thats why I'm here.
If you have files you need to keep do not rely on Dropbox because they will disappoint you they only hold files for 30 days(free). Get yourself a disk from WD or Seagate and don't trust any of these cloud type services. Learn from my mistake!

UPDATE: File structure and page organization is better and more organized and a little more ergonomic. Glad they're trying. Still slow though. I'm updating my review from 1 to 3 stars.

ORIGINAL REVIEW: This webpage is NOT ergonomic at all. I JUST WANT TO MOVE, DOWNLOAD, UPLOAD AND DELETE FILES. The interface is CLUNKY, SLOW, AND NOT ERGONOMIC AT ALL.
For instance, if I want to simply delete or download a file, the buttons should be RIGHT THERE. Not tucked up in some menu all the way to the right or where ever. Also different folder views for the same files DRIVE ME NUTS. MAKE ONE VIEW: "My Files" which includes ALL FILES IN THE FOLDER STRUCTURE YOU WANT. Terrible. Presently looking for something better. Disgraceful.

Having been a long-standing customer of Dropbox, since January 2015 as a Plus member, I decided to give Dropbox Business a trial.

I opted for the trial and to pay yearly (biggest mistake ever).

As a small business owner, you can often find yourself short on time and a month's trial quickly shot by and I was invoiced.

It was at this stage that I was trying to revert back to Plus and cancel the service as it simply didn't fit our requirements.

The problem was I didn't want to find myself having lost any of my data. When I finally had my data backed up I went to Dropbox to request a refund for the 11 months that I had not used.

After several emails, I was only refunded 50% of the total. I cannot believe that after 1 month of signing up ($71.96) - I am out of pocket $359.80.

Dropbox you have lost a loyal customer paying $180 a year, in fact, I feel sickened and robbed by a company I previously trusted.

This service, since they changed their policy, sucks. They recently changed their policy on their free account of not more than 3 devices linked at one time and they said if you had more than that before they changed to that policy you could keep all the devices connected. That was a lie, I had 6 and I was forced to disconnect 3 from the service.
I complained with no results and no consideration from them about their own policy. The price they charge for the paid account is ludicrous when there is other services far better with more storage for free like Google Drive at 15 gig with unlimited devices linked which is what I transferred to when Dropbox refused to allow me to relink my 3 devices that they forced me to unlink.

My wife and I have used dropbox for a few years. Several months ago I received a call from them stating that I was running out of space and needed more to save anymore information. Since I was unsure of how much activity my wife was using I purchased some additional space to be billed monthly on my credit card. A couple of months ago I realized I had plenty of unused space and could not find a way to cancel. So I disputed the charges with my credit card company. Apparently they know how to contact them. I am still searching for a way to cancel my agreement and discontinue any further relationship with them. Can anyone help?

I'll join the chorus of unhappy customers. I spent 2.5 hours disputing a charge I disagreed with. Their terms of service are obscure at best. They will auto-renew you without your knowledge or consent. I spent almost an hour on a chat session with a worthless agent. From the stilted conversation I could tell she is working from a remote location in some other country. The charge went through PayPal so I protested the charge through them and am waiting for a response. A friend who writes programs told me that Dropbox is no longer a secure site and to avoid them. If their customer service is so bad, how can they run a secure site that works properly?

Beware Dropbox's 'FREE TRIAL' offer requiring a credit card!
Unless you positively vote NO / CANCEL at the end of the trial you are automatically subscribed. I was charged a massive E738 for a service I tried once but can't use due slow internet speeds. The annual fee is totally non-refundable and they don't even email to warn or remind you the free trial period is up.
Amazingly they are doing nothing illegal, but it feels like unethical sharp practice akin to being mugged and is extremely poor customer service.
Shame on you Dropbox. Avoid, Avoid, Avoid!