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DrGrab Reviews Summary
DrGrab has a rating of 1.9 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DrGrab most frequently mention and customer service. DrGrab ranks 646th among Discount Shopping sites.
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Ordered about 100 dollars worth of stock and did fast delivery! It was supposed to arrive in 5 days… 6 weeks later. A very disappointed boyfriend later. I ordered it for his birthday.
They kept sending me false tracking numbers. DONT DONT order from them!
Bull$#*! full refund promise. Bull$#*! free return policy. Ordered 4 but sent you 2. Asked for a refund, they asked you send the items back to China via registered mail at my cost. Why should I bear the costs for their mistakes? Liars and unethical business practice. Stay away from dealing with this fraudster.
I have nothing but high praise for drgrab! I have bought several things now and not once have I had to wait longer than what my email stated. The products I got were in excellent condition and I was so impressed with one of the products that I ordered another one. Keep up the great work :)
Bought a product on May 5th. Told it would take 3-4 weeks. Email arrived informing me it was shipped May 15th, & it would take 3-4 weeks. Now June 30th, that's 6 weeks I think & still no sign.
Also paid delivery for for a freebie around May 25th. I wonder?
And please, no contact from a Dr Grab Aussie Representative. I have had enough of the email exchanges.
It is now 11 months later, May 2016, & goods still not received.
Placed an order with this company and have yet to receive my order. This is a scam and something needs to be done about it. How can you advertise and take people's money and not give them a product in return. I even emailed them and have yet to get a response.
Hi Gerri, this is Andy from DrGrab Customer Care team. Thanks for shopping on DrGrab. Sorry for your inconvenience. Can you send your Order Number to me, and i will check your order status immediately. Let's solve the problem together. If you have any further questions, please be free to contact us. Thank you for your patience. Have a nice day! Cheer, Andy
Email address: [email protected] / [email protected]
Ordered off of fb and they didn't even send me anything, wrote to them they don't even reply! Rip off!
Hi Carla, this is Andy from DrGrab, sorry for your inconvenience. Can you tell me your order number, we will solve your problem ASAP. We do not want to bring any negative shopping experience to our customers, and we are helping our customers to get their favourite products. If you have any questions, please be free to contact me, my e-mail address is: [email protected] Have a good one!
Cheer,
Andy
This is a good one for online shopping, cheap and good.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, this is Andy from DrGrab. Based on the event you describe, there must be some kind of mistake. If you do not mind, please contact me by sending email to [email protected] I will investigate your case and give you a satisfied solution.
Regards
Andy