DrGrabReviews 68

After placing my order, I went to check something else and noticed a reviews site fro DrGrab and was very concerned to see all the negative reviews. I thought that either I wouldn't receive my order or the goods would have been of poor quality. Well I received my order today and I couldn't be happier. They advised delivery would be 5/4/2016 and was received 1/4/2016. One of the items was wooden, no damage as wrapped so well in bubble wrapping. The other item being a cushion cover was of great quality and actually I was concerned with this this one to what I would receive as a lot of things look good in a photo but when received they look no where as good as the photo. I'm so happy with the cushion cover that I will be ordering more, I only ordered one first as I wanted to see the quality first. So glad I saw the reviews after I ordered... Happy customer :)

My wife is an artist and this site is selling items using art stolen from her.
http://www.drgrab.com.au/collections/Cushion-Cases/products/Set-of-4-Flower-Cotton-Linen-Cushion-Cases
Avoid at all costs.
We just found out.
Action will be taken.

I bought from this site because they said it was based in Petone, NZ. When challenged they said based in Australia. When item finally arrived, from China, it is a cheap nasty faux fur rug, nothing like the shag rug in the photo's. I would not have this piece of crap if THEY paid ME.So far they are making excuses, asking for photos, more info etc.No explanation as to why they claimed to be based in NZ. Took 30 days for the wrong price f garbage to arrive. Buy from them at your own risk, but expect to be cheated. Just another Asian site out to rip you off.
UPDATE" And so it begins, I have had the first email trying to claim it is what I ordered.BOLLOCKS.The rug I got is NOTHING like the rug advertised.It is garbage, hideous.
2nd UPDATE: These thieves have just offered me a $5 "voucher" as compensation.So they are trying to cheat me out of half the cost & expect me to buy more from them to boot. Thieves
3rd update: Drgrab are now claiming that different sizes may look different. Also claiming it says this on the site, this is bull: nowhere does it say it may "look" different. I got a cheap nasty item nothing like what was advertised. Drgrab is a scam site

I ordered from Dr Grab and tracked the shipping, realized the goods were delivered to other locations. I asked for re-delivery, the customer service responded and asked me to wait a few more days for re-delivery. The cycle went on and on for few times and after 1.5months I still don't receive the so-called re-delivery. I asked for a refund, they ignored my request and never responded!

THE WORST ONLINE SHOPPING EXPERIENCE EVER! Never buy from an online shop without a contact number!

Pissed customer

Ordered and paid for an item on 21 July 2015. Contacted them on 8 September 2015 advising I had not received the item. After 9 weeks I received an email on 9 September 2015 advising the parcel had been returned due to incomplete address, yet the address given was a complete address. That email also asked for confirmation to resend the article. I confirmed it to be resent on 9 September 2015 with confirmation of the same address sent to them initially. They advised on 10 September 2015 the reshipment was under the process of dispatching and would take 7 - 12 days. Today on 29 September 2015 I am still waiting for the article and have asked for a refund and advised their business is $#*! and will not recommend them to anyone.

I love your site and have recommended it to others in my family. I am waiting on some more deliveries but I didn't pay for postage. I was more concerned about the last delivery as we were going away for a few days. Arrived as we were about to leave. Thanks for your support.
Kindest regards,
Jessica

Their customer service is terrible! I have asked four times to get a return authorization number for a product that I'd like to return, and it seems they "misunderstand" me every single time. So we keep going around in circles. I will never buy anything from them again. UPDATE: they finally contacted me and told me that they would refund my money less a 20% fee and I had to pay for shipping back to China. Essentially, it would have cost me more to send it back than what I paid for it.

I bought a handbag from them. It arrived with a zip clearly broken, but they had tried to hide this by drawing it half across. Despite photos showing a pale blue in the advert, it arrived a dark blue. I could live with the colour but not the broken zip which made it useless. When I complained they eventually offered me 70% refund. BUT they say they cant refund unless I withdraw the complaint I laid against them with Paypal. Paypal say not to close the dispute until I get full refund! So if I withdraw the dispute, and they dont pay, then I have no recourse. Clever isnt it? So basically they are in a win-win situation. Just dont buy from them, the goods are rubbish and you arent ever going to get your money back.

This website puts pictures up of products that were made by companies that care for quality. You think you are buying that product. However, by the time the product reaches you it is unrecognizable. It is nothing like the picture! To resolve the problem with the so called *******@DRGRAB.COM.AU is simply impossible. I feel cheated, misled and lied to.

I ordered from drgrab, i recieved the wrong item, emailed 3-4 times w/ shipping order and all pertinent info. I have not heard 1 thing from you. I will never do business with them again and i will post my experience as often as i can.