On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLink Reviews Summary
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1935th among Women's Clothing sites.
We monitor reviews for authenticity
The dress I bought from dresslink exceeded what I believed I could get at a reasonable price. Great variety of clothing. Highly recommended!
Items received were completely damaged due to terrible packaging on their part (cheap envelope instead of a box). In addition, I was sent cheap knock offs (fraudulent Fingerlings toy). There were very few reviews here at the time I originally ordered. AVOID AT ALL COSTS!
Customer service is absolutely useless and tracking system is a joke.
I am very satisfied with classic dress materials of dresslink. I will recommend everyone to purchase their dress from this store. My special thanks to the whole Dress Link family. Best of luck and hope you guys will provide more classic and trendy clothes in future.
I would never dare buy an article of clothing off of these knock off dealing scam artists. I ordered a toy from them, received clear knock off.
I saw 2 other reviews since claiming knock offs on their site, they delete them shortly after.
Hi Jason,
This is Echo from Dresslink Customer service Team.
I'm so sorry to hear that, we tried to find your order via the information you provide. But nothing can be found with your name ID.
Kindly please email me at [email protected]
I'm sorry again about the unsatisfied shopping expenrience. I'll remedy it properly for you once get the replies.
Have a good day!
Echo peng
Dresslink.com
Customer service dept.
So I purchased Fingerlings on 11/13 and as of 12/5 I have still n or received anything. Their response, Please give more time. It has been sitting in the same status since 11/16, in transit to New York Kennedy Airport. What are they doing, walking it there? Plus I'm sure if I ever get it, it will be a knock off. I've already filed a dispute due to fraud with my credit card company.
Dear Debra,
This is Echo from Customer service Dept. It's really my honor to be on your service.
Peak season may delayed part of packages,
The package has been arrived in your destination already, but the tracking information still not update due to the carrier's tracking access is temporarily disconnected as the busy season. Will update soon.
Normally it will be dispatched in 2-4 days to your home.
Yours Sincerely,
Echo Peng
Customer Service Department
Placed my order on November 10th and order is still waiting to process, but they got their money! Tried to contact them multiple times and nothing of course! This is unacceptable! Don't trust them at all
Please do not order "Fingerlings" through this seller! The package arrived today and is completely destroyed. This is a "Happy Monkey", not what was ordered. They have since changed the description of what they're selling on their site.
Buyer Beware of this company!
I too, fell for the fingerlings. They charged the same retail price as originals. Packaging was destroyed by the time they arrived. Looks like they were re boxed to look authentic. Customer service is poor and major language problems. Wish I looked for reviews like this before I ordered. Had no idea this junk was coming on a slow boat from China. Buyer beware. Stay far away.
This is a company in China trying to pass off as a reputable company. I purchased Fingerlings toys and they sent me happy monkey, a poor knock off. When I emailed them to complain they lied about the description and then changed it online. Fortunately I have my order form that clearly states the product I ordered but did not get. They will not refund or return.
STAY AWAY... FAR AWAY
Please do not purchase from this company. I ordered 4 items on 11/10/2107 and I received 2 of the items on 11/30/2017 (supposed to receive in 14 days max). Also when the items arrived they were in SEVERELY DAMAGED packages and the items that were sent WERE NOT ITEMS PICTURED. HORRIBLE CUSTOMER SERVICE. They will only allow contact via e-mail and I have not been able to get anyone to call me or to give me a phone number to call. I have sent 9 total emails to customer service and no one is helping. They take 2+ days to respond. I have finally contacted my bank to dispute charges as well as contacting the BBB to file a complaint on the company. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE FOR ONLINE PURCHASING.
Bought custom pair of shoes from dresslink.com. The Quality was unmatchable and at a very reasonable price. A Nugget!
Got a recommendation from a friend regarding dresslink.com. Wasn't so sure if I could get what I want. We managed to get the best dress for our due date on dresslink plus they offered us a great discount on the deal. Shall Highly recommend it to my friends :)
My friend recommended this site for me
And I am happy to have believed her. I got all dresses I ordered, well package and good fabrics. I must come back.
A month after receiving my order (which took a long time to arrive!) I received a bill from FedEx charging me nearly half of my order cost again on import tax! I was promised free delivery - this is hardly free is it? I've sent several messages and they have all been ignored - disgraceful service!
Thank you so much for prompt delivery.
I loved it and so enjoyed wearing it on my special day. So many people gave me compliments on the day and I told them all it was your handiwork!
Thanks.
From order to follow up, Dresslink shows you what caring customer service is all about. Emails are sent for confirmation of order, delivery and final to make sure you are happy with your product!. Thanks for Outstanding service
Among the things I loved most about Dresslink is the ease with which I could open my customer account. The procedure is quite simple unlike the highly stratified bureaucratic procedures at other websites. Secondly, I must say a big THANK YOU to DressLink because for the first time in my entire online shopping experience, the dress for which I had opted, was delivered in the timely manner. Also, the communication culture at DressLink is outstanding. Needless to mention, the quality of the products is unprecedented. Thank you DressLink for the amazing prices. Ordering my second dress soon!
Pros: sign up and ordering process was slick
-they had what I wanted
Cons: tough to find any type of contact info (finally found a link in my confirmation email). I had given the wrong postal code so I sent an email explaining this, but its three days later now and I havent heard back from them. I dont even know if my order is going to get shipped to the proper house!
-they say they ship within 2 days, but when I sign in to check on my order, it still says processing as opposed to shipped
-Theres no number (that I can find) to be able to actually talk to someone (with respect to my concerns)
Fingers crossed that this will get resolved and I will actually receive my order ( seeing as how Ive already paid for it!)
I am actually new here because I did not know about DressLink until a cousin of mine referred me. At first I was not sure about purchasing from them following the many scam stories on the internet. Contrary to what I expected, I must say that DressLink turned out to be the place I had been looking for. This online shop defines quality in its realest sense - from the dresses to the customer experience. Today, I can proudly say that DressLink is my favorite online shop following their timely delivery of products as well as the level of customer sensitivity. I would recommend DressLink to anyone that cares about the quality of the items they buy, and the kind of service they get.
I've shopped on Dresslink a few times thus far and it really has been a great website for me to shop. All the pieces I've bought thus far have all been of high quality and at a great price. Most of the time the prices on Dresslink beat out prices found at my local mall. A lot of my friends have also bought clothes from Dresslink and they've been more than satisfied with the clothes they received. My most recent purchase on the site was the "Red Autumn Long Sleeve Hood" they had a good variety of sizes available to me and the best part was that shipping was free for me since I live in Michigan in the United States. Another nice fact about the site is that there are tons of reviews for virtually every product so you have a fair expectation of what to expect before it comes delivered to your house.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi MAC,
This is Echo from Dresslink Customer service Team.
I'm so sorry to hear that, we tried to find your order via the information you provide. But nothing can be found with your name ID. And the order number you provided. Are you sure you're ordering from Dresslink.com?
Can you please contact us to help you solve the problem?
BTY, the Peak Season caused part of packages delayed, really sorry for all inconvenience, and beg for kind understanding.
Kindly please email me at [email protected]
I would like to help you if you're not satisfied with the service or products. And I'm sorry again about the unsatisfied shopping expenrience.
Have a good day!
Echo peng
Dresslink.com
Customer service dept.