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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I always love the stuff I order from dresslily. If you order using common sense and read the sizing directions there are no problems. The items are a good quality for the price, they always arrive quickly, no damage or smells like I have heard. They have a nice variety of items and my daughters love the cute retro stuff.
Been over 30 days since I have ordered a product. Disappointed, never ordering from them again
I ordered one bathing suit on 3/31/16 and was charged and the item still has not been shipped. Sent an inquiry about a week ago and no response either
Dear Dana,
Thank you for notifying us of your complaint.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Best Regards
Dresslily Customer Service
Absolutely amazing service from DressLilly! One of my shipments did not arrive, they reshipped with no problem at all. They always get back super quick with any enquiry submitted. Do not hesitate to order from this great company, they are amazing!
Fabulous prices that are hard to beat! Sometimes the shipping is slow... but it's also free! Any issues are usually resolved in a reasonable and timely manner. And they have tons of items on their site that are super cool and fashion forward. I would recommend them!
I have bought two dresses from Dresslily and I am delighted. They are decent quality and a perfect fit. That is a miracle as nothing ever fits me properly, I always have to alter clothes in some way. I measured myself using their guide, as they suggested. I will be wearing one to a wedding. They did not take too long to arrive. I was informed they would take a while but delivered quicker than I thought. No offence to Dresslily but I wasn't expecting designer clothes for the price. I was very surprised. Thank you.
I had a problem with the size on one of the shirts and Dress Lily resolved the problem within 24 hours with their excellent customer service. With the exception of 1 shirt, my other items were true to size and I love their clothes.
The hair extension I ordered was of good quality although the color was not exactly what I expected.
I was charged twice the amount and can not email or live chat. So disappointed in there customer service
Dear Lisa,
Let us extend our sincere apologies for the inconvenience.
We cannot charge without our customers' permission.
You need to contact our live chat during our business hours, we reply to emails in 24 hours, if you don't receive the reply, please check the spam folder.
For more details, we have contacted you via ticket, would you please check it?
Best Regards
Dresslily Customer Service
Ok so I ordered twice from them, the first was a jacket. I ordered an XXL wanting it to be big so I could wear a sweater under but I swear I received a M. Asked to return it and they had me take measurements and photos, was told I didn't need to return and I could get a refund either to use for an immediate new purchase or into the site's wallet for later use. I opted for it to be put in the wallet and purchased two swimsuits one L for someone else and an XXL for myself because I learned from the last order. After over a week the items had not been shipped yet so I contacted customer service and was told they were back ordered and would not ship for a month. After some back and forth, agreed to the one item that was in stock to be shipped and the other to be refunded to my card. I have received the one suit that is a bit small and a refund for the other.
My lesson is that if you order from here remember their sizes are more like small junior's sizes. I am overall happy with the outcome, though I can't bring myself to give it over two stars because this could be avoided if they told you the item is backordered and all their clothes run small.
Dear Cassandra,
Thank you for your important feedback.
We offer the detailed measurement online, also, We have offered the processing time for each item online, you can check them before placing the order.
For this issue, we have contacted you by email with solution, please check and reply to us.
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
I am wondering when will I receive my items. My order is L**************. I am so worried I made the wrong decision in ordering from this company. I would like for someone to call me at *******577, just to let me know if my order is on the way.
Thanks,
Kidiji
Dear Kidiji,
Thank you for your important feedback.
Your order was shipped in 2 separate packages on 2016-04-05 and 2016-04-09.
For more details, we have contacted you via ticket, would you please check it?
Best Regards
Dresslily Customer Service
DO NOT ORDER FROM THIS SCAM INTERNATIONAL COMPANY (or its sister companies)
NO RETURNS unless you jump through hoops to prove it's not the like their photo.
They actually expect you to send a photo of you wearing the clothing, and compare to their photo.
NO RETURNS if you simply don't care for the crap quality.
They take your $ and won't give it back.
My entire order went to the Rescue Mission donation box.
Dear Tammy,
Thank you for notifying us of your complaint.
Here is our warranty and return policy http://www.dresslily.com/m-article-id-80.htm,we have indicated the details online.We will try our best to resolve all the problem from our customers.
We have followed this issue and offered you the solution, could you kindly check your email?
Best Regards
Dresslily Customer Service
I order about $50 worth of things on 4/06/16 i still have not recieved a single thing i have only recieved two emails of two things being shipped but what about the others things a bought and were are the things that ""have been shipped""! I have tryed calling and no one has ever answered any of my calls.
This will be the last time i ever order things from this site.
Dear Miry,
Thank you for your important feedback.
Your order was shipped in 2 separate packages on Apr 02 and Apr 05.
For more details, we have contacted you via ticket, would you please check it?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
I have ordered from this company 3 times.
First Jewelry and it was wonderful got it fast and really cute stuff.
Second time I purchased a dress to gift a friend it was cute as heck and received fast.
Third I purchased 2 bathing suits. I double checked the size chart to make sure because of their return policy (bathing suits are on the no return, which btw is stupid in this case). The size chart clearly states hip, bust and waist sizes. So should be a slam dunk, NO. It was tagged as the size I ordered but you could clearly see it was 6 sizes to small. I contact them I spend 50 dollars on these items. They want to give me a 20 dollar credit and say for me to sell the suits. I will never order clothing from them again. Shame because the suits are CUTE as heck and I really want them in my size not these tiny things I can't even get on.
Dear Deborah,
Thank you so much for your review.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Best Regards
Dresslily Customer Service
I ordered on 4/4/16. The order shows 2 tracking numbers. One has NEVER updated and the other showed up later and then stopped updating after two days. Seriously DressLily get it together or I'm demanding a refund!
Update: I recently contacted them. They quickly got back to me with updated tracking information, they are also refunding me $10. Happy about both of those things. They were very kind about it. I will be keeping this site updated until I do recieve my package though. The last update informed me that it is in Germany, so lets see.
Dear Ryan,
Thank you for your recent comment.
Your order was shipped out on 2016-04-09. For more details, we have contacted you via ticket, would you please check it?
Here we extend our sincere apologies for the inconvenience.
Best Regards
Dresslily Customer Service
I ordered a dress in January and put the incorrect address. I immediately contacted them to let them know and was told to contact the post office and track my package. The tracking info stopped after 2 days so I don't even know if I came to the US AND wad told to wait until April 5th if I still didn't have it they would resend it. Now today is April 18th no dress and I'm bring told I can gave 200 points. If I didn't get my first item why the he'll would I want the stupid points. Next call is to my bank.
Dear Sasha,
Thank you for your review.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Service
This business is a JOKE! The quality of the product is so CHEAP! I have tried so many times to return this JUNK! All I get is a reply stating they have seen my complaint. This is a total SCAM BUSINESS! They lure you in with really amazing prices, but believe me it is TOTAL JUNK! Do yourself a favor and keep your hard earned money. Their LIVE CHAT is never open. Returning this JUNK is impossible.
Dear Tim,
Thank you for notifying us of your complaint.
We're sorry to hear that you're not satisfied with the item you received.
We have followed this issue and offered you the solution, could you kindly check your email?
Let us extend our sincere apologies for the inconvenience.
Best Regards
Dresslily Customer Service
Terrible quality. They look like something I would have made in high school sewing class. Material is fraying. Dresses that appear to mid knee length or very short. Sizes are way off. I ordered a large and my daughter who wears a size 4 cannot get it on.
Dear Deborah,
We very much regret that the inconvenience has occurred.
We're sorry that you're not satisfied with the items.
For your case, we have offered a solution via ticket, could you please check your email then reply to us?
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Service
Hello I would like to share my experience with Dresslilys customer service and the clothing and shoes. I love the style and the clothing, everything about Dresslily is great, I hope this will help potential customers as reading reviews usually do. Thank you. B
I made an order on 04-05-16 paid for fast shipment 3-5 days and still haven't received it very angry at this point I paid extra for nothing!
I look in my account and it said still processing WTF
Dear viviana,
Thank you for bringing the issue to our attention.
We have offered the processing time for each item online, you can check before placing the order.
For more details, we have contacted you via ticket, would you please check it?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
Thank you for your important feedback.
As it is long distance transport, the packages may be delayed by various factors.
For more details, we have contacted you via ticket, would you please check it?
Here we extend our sincere apologies for the inconvenience.
Best Regards
Dresslily Customer Service