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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I bought two bathing suits from thie website three months ago, never recieved them then today 0$ in my visa debit account becuase someone got a hold of my online banking info nd bought 4000$ worth of complete $#*!. This is the only website i have ever bought something off of online so it is for sure from here ive spent all day on the phone with my bank working this out and its all because of my purchase on this website. NEVER BUY ANYTHING FROM HERE
I bought several items from Dresslily none of the Item fit, the quality was very poor. Please don't order from this company they are scammers and do not care about their customers here in the US, their sizing is not for US even if you order from PLUS SIZE it's all wrong. And trying to get a refund is even worst. BAD HORRIBLE COMPANY. They don't know what bust size is since they have no Breasts
Dear Larrissa,
We very much regret that the inconvenience has occurred.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Service
I bought three button up shirts all three were a size XL and when I received my shirts they were small to medium at best. This site is a complete scam do not buy from this website! Stay far away from this site they are stealing peoples money!'nn
Dear Jd,
Thank you for notifying us of your complaint.
We offer the detailed measurement online, you need to check it before you place the order.
For this issue, we have contacted you by email with solution, please check and reply to us.
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
How do you return items? After reading the reviews now I am afraid that I wasted my money. Very poor quality on items ordered. DO NOT want a credit to buy anything else want my way of purchase credited. Purchased through pay pal and I will contact them if necessary.
Dear Mary,
Thank you for notifying us of your complaint.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Servicee
I ordered two ladies dress hats. The were folded and crammed into plastic bags for shipment. The brims are out of shape as a result of poor packaging. I would have thought they would have been in cartons with packing material to protect them for being crushed. Will never order from DressLily again.
Dear Rose,
Let us extend our sincere apologies for the inconvenience.
We're sorry to hear that you're not satisfied with the item you received.
We have followed this issue and offered you the solution, could you kindly check your email?
Thank you so much for your review.
Best Regards
Dresslily Customer Service
DO NOT ORDER I AM FIGHTING PAYPAL FOR 212.02 CENTS DRESSES WERE NOT AT ALL LIKE THE PHOTOS I WAS SCAMMED NO RETURN REFUND POLICY ON SITE! YOU GET A TICKET NUMBER I HAVE 7 TICKET NUMBERS BUYER BEWARE! THE photos show the clothes they sent they were extra large sizes and are mark down fashion's, not used to poor quality clothing very cheap thin fabrics will not order from this company again look at photos you be the judge!
Dear Maria,
Thank you for your important feedback. We're sorry that you're not satisfied with the items.
We have offered a solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Please assured that we will resolve all the problems to satisfy our customers.
Best Regards
Dresslily Customer Service
He I ordered a wig and it's been since the 4th I paid extra to have it within 8 days I was never told it was on back order beofre I messaged now it says it's been shipped since the 17 and for me to check yuntrack I have been and the package ain't moving please help me get this wig asap
Knew I had to order larger size, knew it would take log time to arrive from China, got it in 2 weeks as described, fit great nice items, all came same package, no complaints from me
I say to anyone thinking of ordering from this out of the country company DON'T. For the poor people that made the same mistake I did and ordered from Dresslily my condolences. I am surprised that the USA allows other countries to scam Americans.The tops I ordered five tops, they were jammed in a small dirty package wrinkled and three sizes too small the poorest quality. The return(there is no refund)process is unbelievable. This company requires pictures, measurements and packages received in. They offered me a 15% voucher toward another purchase from them, I wouldn't buy anything else from dresslily and will discourage anyone I know not to even look at the web page. My entire experience with this company was like being robbed in front of hundreds of people.
Dear Fannie,
Let us extend our sincere apologies for the inconvenience.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Please rest assured we always do our best to help our customers.
Best Regards
Dresslily Customer Service
I completely adore this site. If you measure yourself and look at the garment measurements, you will be fine. All the items I've bought have looked exactly as they appeared on the web site. I've really been pleasantly surprised by the construction, and now have clothes that have lasted for years that I've bought from there.
I ordered a prom dress, now a months later I got a mail saying that the item is not available for shipping! Don't t spend your money on this fraud company!
Dear Josefin,
Thank you for notifying us of your complaint.
Your order was cancelled and refunded. For this issue, we have contacted you by email with solution, please check and reply to us.
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
I didnt even want to give them a one star but there was no option for a big fat ZERO! Dress Lily is nothing more than an EXTREMELY low quality, chinese knock off company. They use pictures from other magazines to sell their very inferior clothing. Your items will look NOTHING like the picture and they are a total scam rip off company. If I send their crappy clothes back to China, they will give me in store credit for more crappy clothes. I want full refund. You scammed the wrong buyer! HORRIBLE PRODUCTS! BE WARNED!
Dear Lynne,
Thank you for your recent comment.
We're sorry to hear that you're not satisfied with the item you received.
For this issue, we have contacted you by email with solution, please check and reply to us.
Best Regards
Dresslily Customer Service
My order came in and the bathing suit was way too big. The tank top had a random monogram on it. The dress was made in cheap material and looked NOTHING like the picture online, and it was huge. The other dress was cheaply made as well, the buttons were cheap plastic. These people are scam artists. They post pictures of nice clothes and make an extremely cheap version, avoid the DressLily website. I regret ordering from them.
Dear Chelsea,
Thank you for your important feedback.
We're sorry that you're not satisfied with the items.We already offered a refund.
We have offered a solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Best Regards
Dresslily Customer Service
Well order- they failed miserably and wasn't what was on the picture. I left a review here as well as on their FB page. They apologized and would look into it- today I got an email saying they will refund me the money if I change my review and rating to a positive one- I also can keep my crappy dress and they would send me a "big gift" once I did it. Sorry can't be bought and won't be part of scamming others. That explains the few good reviews out of thousands. Shame on your lack of integrity, professionalism and customer service - it disgusts me. I will warn as many people I can - DO NOT buy from them.
Dear Cat,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with the item you received.
We already arranged the refund for you, please check your account, also, please check our email with details.
Best Regards,
Dresslily Customer Service
Never got my order from December! Biggest scammm ever... Thieves Thieves would never recommend to just anybody////
Dear Wendy,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
Our order number starts with L and follows with 16 numbers, the one given is incorrect.
Would you please message us with the correct number?
Yours Sincerely
Dresslily Customer Service
Need to do returns from crappy merchandise just received. CAN'T reach a CS rep. TERRIBLE hassle so far and nothing resolved. Jumpsuit is from Order #LL**************. Item #*******. XL. No way this is XL. TOO small for even a XXL, which I am not. Need to return ASAP for full refund ASAP.
AND... Order # LL************** was delivered 4/21/16 MINUS one item still. #******* is damaged. Item #******* said one size but it came M -- too small. And #******* is too small as a M. Need to return all three. ASAP. Want full refund ASAP.
Dear kari,
Thank you for notifying us of your complaint.
We regret to hear that you're not satisfied with the item you received.
We offer the detailed measurement online, you need to check it before you place the order.
For more details, we have contacted you via ticket, would you please check it?
Best Regards
Dresslily Customer Service
The prices were so low that I thought I could afford to buy several dresses in the hopes that 1 out of 4 dresses would work for my teenager. The tracking number provided did not work, the expedited shipping took 9 or 10 days. The dresses are NOT as pictured- they are ALL made of the same printed shiny polyester- they do not look like the dresses on the site. One picture was changed between the time I ordered the dress and the time it arrived, and even the really ugly second picture looks better than the ridiculous dress I received.
Dear Sharon,
Thank you for your important feedback.
We are really sorry that you are not satisfied with the items you received.
As it is long distance transport, the packages may be delayed by various factors.
For more details, we have contacted you via ticket, would you please check it?
Best Regards
Dresslily Customer Service
I ordered 3 items. 2 showed up. You cannot get in touch with customer service unless you create a user account on their page, and even then it's all online. The 2 items that I ordered were 2 sizes smaller than the fitting guide said they would be. Horrible company!
Dear Julie,
Thank you for your recent comment.
We offer the detailed measurement online, you need to check it before you place the order.
We have offered a solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Let us extend our sincere apologies for the inconvenience.
Best Regards
Dresslily Customer Service
Quality is very bad, items are not available all the time, no commitments, they said that they will bear all the shipping cost, then I paid for it
They divide the order into 3 or more parcels & always there are items not available
Dear youstina,
Thank you for your important feedback.
We have offered the processing time for each item online, you can check before placing the order. Sometimes we ship out the items in stock in priority instead of just keeping our customers waiting.
We have followed this issue and offered you the solution, could you kindly check your email?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
Ordered a dress over a month ago for prom and they have charged me but my dress still hasn't shipped prom is next week so now i have to go find another dress and have called customer service and no response. Even paid extra for shipping so it would be here very displeased with the service this company provides will never shop here again and am telling everyone not to shop here! Now all i want is my money back don't even want the dress now!
So they have now shipped my dress i don't even want it! I just want my money back. This company just keeps getting worse and worse!
Dear katie,
Thank you for notifying us of your complaint.
We have offered the processing time for each item online, you can check before placing the order.
For this issue, we have contacted you by email with solution, please check and reply to us.
We very much regret for this inconvenience.
Yours Sincerely
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear meg,
Thank you for notifying us of your complaint.
However, we don't record any private information in our system.
For your case, we have offered a solution via ticket, could you please check your email then reply to us?
Let us extend our sincere apologies for the inconvenience.
Best Regards
Dresslily Customer Service