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DressLily

2.1

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DressLily Reviews Summary

DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

Illinois
1 review
5 helpful votes
Follow Frantzie S.
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My itmes were shipped over a month ago and I still have not received them. Additionally, I bought a shirt the first week of February and it says it is still processing. Although the website says they respond within 24 hours it is a LIE!

Date of experience: March 8, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Frantzie S.,

Thank you for your valuable feedback.

L1502081720509202 is canceled as required and refunded you full at 2015-03-11 12:37:30 PST

L1501181834444979 is shipped out and the parcel may get delayed on its way.

We will email this customer soon and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Georgia
2 reviews
5 helpful votes
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Never got my stuff
March 8, 2015

Going on 2+ months and still haven't received my top. Shipping hasn't been updated since it left China. By the time it gets here I won't need long sleeves anymore.

Date of experience: March 8, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Marlissa D.,

Thank you for your valuable feedback.

Shipping time can be affected frequently.

We shipped your order out at 2015-01-21 00:01:33 PST, so its not 2 months yet after shipment.

We have emailed this customer and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Arizona
2 reviews
6 helpful votes
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RIP OFF
March 7, 2015

I ordered a top in Dec. And it is now March. I have not received the top or my money back. All I have gotten is excuses from my address that I have lived at for 30 years to the Chinese New Year. I think this is a SCAM they take our hard earned money and we get nothing in return. DON'T SEND THEM ONE RED CENT of your money they have ripped too many off already. The phone number that is on line all you get is a message to leave your number which no one ever calls you back.

Date of experience: March 7, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Linda B.,

Thank you for your valuable feedback.

Shipping time can be affected frequently.

We will email this customer soon and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

South Carolina
3 reviews
18 helpful votes
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Police report
March 7, 2015

I ordered back in December of 2014, and only one item came the other did not! So I have been ignored long enough from you people so I am going to file a complaint with the police department, and FBI. For fraud.

Date of experience: March 7, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Carol G.,

Thank you for your valuable feedback.

Your order is L1502130936327201, placed at 2015-02-14 02:21:03 PST and shipped out at 2015-02-17 01:40:57 PST.

The standard delivery time will be around 10-25 business days after dispatch.

It is still in time frame.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Ireland
1 review
2 helpful votes
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I often have a hard time finding inexpensive, comfortable and beautiful clothing. Now I've found dresslily.com, my troubles appear to be over. Don't settle for less than the best - that's my motto - and the best is the vintage dresses I've bought on dresslily for practically a song :D

Date of experience: March 7, 2015
Maryland
3 reviews
22 helpful votes
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SCAM BEWARE!
March 7, 2015

I ordered a jacket after two months of them ignoring me they finally told me it was shipped out. I after another two monthhs, I asked for a refund, they offered me $8 for my $35 jacket as compensation. After going back and forth over email they finally agreed to give $20 and I never received that! This website will steal your money! Please do yourself a favor and do not buy from it! You will be supporting theives from china!

Date of experience: March 6, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Chaim F.,

Thank you for your valuable feedback.

We have refunded you full item price at 2015-02-16 14:13:39 PST. Refund ID: ID: 7RB48509HH577650A

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Greece
1 review
2 helpful votes
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Really satisfied...
March 7, 2015

I ordered from dresslily and I'm really satisfied. They have really good prices although I found on other sites a few of the items with better ones. The one thing I would like to see on the site is more detailed pictures to see the fabric of the item you want to buy. Other than that I'm really satisfied and I would buy again...

Date of experience: March 6, 2015
Alaska
1 review
5 helpful votes
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Worst of all
March 6, 2015

Please never order anything from them - it is cheap but it is for nothing - you wait months for your order than it is terrible and you loose your money and time - nobody never help you and there is no way to get your money back
DO NOT DEAL WITH CHINA!

Date of experience: March 6, 2015
France
1 review
1 helpful vote
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I never ever have any problem with this website. You just need to check very carefully the sizes under every product, and be patient.
Otherwise, it is good!

Date of experience: March 6, 2015
Virginia
1 review
6 helpful votes
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NIGHTMARE
March 6, 2015

I bought a dress MONTHS ago and I never recieved it. When I emailed them, no one responded. I messaged them on Facebook and they wanted me to pay an additional 8 dollars to ship the dress back out. Which is already ridiculous since I had already paid for everything. They should have spoken to the people who lost the merchandize! When I agreed to pay, no one responded. I am so incredibly annoyed! I just practically paid them money for nothing! How many other customers do they pull this bull $#*! with?

Date of experience: March 6, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Surasree D.,

Thank you for your valuable feedback.

Shipping time can be affected frequently.

We will email this customer soon and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Switzerland
1 review
5 helpful votes
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You cannot trust them! Never got my clothes since October and they won't reimburse me completely! Even if I was promised to be reimbursed if I waited a little longer, than a little more, etc. It turns out that since October I have no clothes and no money of reimbursement. They offer you something ridiculous like 6% discount on the next order to compensate, like you're going to trust them. DON'T!

Date of experience: March 6, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Joanna I.,

Thank you for your valuable feedback.

We have refunded you as agreed at 2015-02-16 10:45:19 PST. Refund ID: :64W091468S529463J

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Georgia
1 review
2 helpful votes
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Redemption
March 6, 2015

In the end, at least they redeem themselves by giving me my money back (after five months) for the items i never received, and the costumer service got better.
Thank you

Date of experience: March 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Margarita M.,

Thank you for your valuable feedback.

We have applied refund on the item unreceived and the customer will get the refund in 7 working days.

For the not happy items, we have emailed the customer about further details.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Kenya
1 review
0 helpful votes
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Awesome Stuff
March 6, 2015

Product delivered as promised, on time and exact match as on the web. Shopping experience very easy and fun.

Date of experience: March 5, 2015
Arkansas
1 review
5 helpful votes
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I placed an order using PAYPAL. DRESSLILY came back AFTER PROCESSING MY PAYMENT and asked me for a copy of my drivers license and front and back of credit card... I said no way that's why I use PayPal. Still haven't heard back or got my items. No one will respond. I think it's time to file charges and confirm I get my money returned.

Date of experience: March 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Tina C.,

Thank you for your valuable feedback. We apologize for the late reply because of Chinese New Year Holiday.

We need picture to confirm its you(not others) that placed this order, thus avoiding card fraudulence.

Would you mind offering your order number for us checking more details?

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Australia
1 review
3 helpful votes
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I have now ordered a couple of things from Dresslily and found the items to be exactly what I have asked for.

I am also very happy with the prices of the items and customer feedback is great.

I will order again from this website.

Date of experience: March 5, 2015
Georgia
1 review
6 helpful votes
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Sucks!
March 5, 2015

I ordered my items almost 2 months ago I got the e-mail that they were shipped and I still haven't received my order I have sent 3 messages without a response but they sure didn't take any time taking there money now I can't get any information about it.

Date of experience: March 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear rosina p.,

Thank you for your valuable feedback.

We are sorry that the factory was on Chinese new year holiday and stoped production for a while. However, this item is a hot seller, so we havent shipped your order out in time.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Illinois
1 review
8 helpful votes
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I ordered a dress like 2 months ago and then finally got frustrated and posted a review on here sense then they said it's been sent out but it's been another month and still nothingandno refund. I was going to take my bad reveiw down when I received my order. But now I'm furious this is unacceptable and I would never order from this site again plus after further review I have found photos of what people were told they were getting and it was nothing like the picture. So I suppose if I even ever get my order it'll probably be nothing like it looked in the photo

Date of experience: March 5, 2015
CustomerService R. — DressLily Rep
over a year old

We are sorry that the factory was on Chinese new year holiday and suspended production for a while. However, this item is a hot seller, so we havent shipped your order out in time.

Georgia
2 reviews
3 helpful votes
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I ordered several items, first mistake. Not all of my items were there. The ones that were were poorly made and child sized. I was generous when I ordered an XL I am a medium. Could not even get them on. So I know a child I could gibe these to to play dress up no big deal, bigger deal was the missing item and there ticketing system which was a joke at best, they said oh we know item was missing what do you want us to do.?¿ really did you just say that, send me the item! Reply back so you want us to refund money for item or send item... So I wrote send me a xxxl of that item or refund me my money. They refunded my my money I submitted a complaint to them I will not be shopping there anymore

Date of experience: March 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Kaige A.,

Thank you for your valuable feedback.

The size based on China, run small than foreigner country.

We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.

The customer want 3XL size for the last unshipped item, while we do not have that size for that item. Therefore, we have canceled and refunded her at 2015-03-05 13:00:10 PST, refund ID: 8XL37639Y7085681K

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Ohio
1 review
2 helpful votes
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I've left 2 tickets that say they'll reply in 24 hours and no answers yet. About to leave a third. If it comes to it I'm going to file charges because it didn't take them long to take the money out of my account. This is crap and I'm really getting annoyed. Everytime I try to call it goes straight to a voicemail system and their live chat support is fake and never online.

Date of experience: March 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Kaige A.,

Thank you for your valuable feedback. We apologize for the late reply because of Chinese New Year Holiday.

We are sorry that the factory was on Chinese new year holiday and stoped production for a while. However, this item is a hot seller, so we havent shipped your order out in time.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Romania
1 review
2 helpful votes
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Dresslily the best
March 5, 2015

Dresslily is the best website with online shopping, have verry good products and verry nice, I always choose Dresslily, have also verry good promotions. You must to try this!

Date of experience: March 5, 2015

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339
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