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DraftKingsReviews 340

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DraftKings Reviews Summary

DraftKings has a rating of 1.1 stars from 340 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 43rd among Fantasy Sports sites.

service
192
value
178
shipping
105
returns
121
quality
159

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Ohio
3 reviews
9 helpful votes
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Scammers
January 18, 2023

This company is a scam, I was promised several times I would receive $200 Free bet promo for my referral which I never received, emailed customer service told they would apply it's been a week haven't received anything, I haven't had a issue with FanDuel Betmgm or any of the other companies.I would not do business with DraftKings. After I told customer service I never received credits they never responded to another email.

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
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Absolutely the worst app and customer service I ever dealt with. Their verification system would not approve me so they made me upload several documents including my drivers license. I emailed back and forth with customers server. It was a always a different "person" and they kept telling me to upload stuff that I had already taken care of. My address on my ID is different bc I moved, 1 email said it's fine bc I provided proof of address. The next email said my address is different and I need to provided proof of address which I already did. Eventually they told me to upload a picture of me holding my ID which was the last straw. I cannot believe that this company runs things this way. So now they have all my info and I have zero access so that's nice. Absolutely unreal. I took some SS's of the convo that I had with them that I reported to the BBB with.

Date of experience: January 15, 2023
Ohio
2 reviews
6 helpful votes
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Draftkings
January 15, 2023

I would be very wary of gambling with them. I won $140 and they wouldn't let me withdraw the money. Also there's no way to contact them. Very disappointing
Craig Robinson

Date of experience: January 15, 2023
Tennessee
2 reviews
3 helpful votes
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I was paid!
January 12, 2023

Thank you draft kings I did end up receiving payment for my player that was out. So this goes with my review I made earlier I was paid thank you

Date of experience: January 12, 2023
Indiana
1 review
1 helpful vote
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I'm going through a divorce and staying with a friend. I made a withdrawal and wanted the check mailed to my friends address. Even after proving my identity, they wanted proof I lived there. I couldn't prove I live there. I sent hundreds of emails and requests for a phone. Never got a phone call and they flat out are ignoring me. Locked out money in limbo and customer service won't help me. Screen name trippinastro.

Date of experience: January 12, 2023
Ohio
1 review
0 helpful votes
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Fraudulent Account
January 11, 2023

Someone stole my social security number and created a DraftKings account with it. No one will get back to me and my email was blocked. I have no Idea what to do, someone created a fraudulent account with a stolen social security number and they have no issues with it.

Date of experience: January 11, 2023
Pennsylvania
1 review
0 helpful votes
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I've played blackjack at DraftKings since 2022, and whenever I got ahead, I would lose every hand of blackjack thereafter. I have lost too much money to continue playing at DraftKings. Many times, the cards came very quick or too slow. Definitely a red flag that someone is controlling the cards I got artificially. DraftKings will claim that they conduct "FAIR PLAY" in all of the betting games they CONTROL...yes - CONTROL IS THE WORD. Save your money and play the safe game apps that pay you for playing free games out there. It's not much money, but at least it's not RIGGED. And you won't be CHEATED. No losses from safer gaming is the key. I'm done with DraftKings. Period. They are a LOSING BATTLE NO ONE CAN CONQUER. They're not worth anyone's time, energy, effort, and most especially - THEIR MONEY. Sad but true - DraftKings is stealing whatever money they can from players...and they are cheating through their game software. It's RIGGED TO CHEAT THE PLAYER.

Date of experience: January 11, 2023
Ohio
1 review
1 helpful vote
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After your free $200 is over. $#*! you should win doesn't show up in your account. Complete fraud app. Less than a star review

Date of experience: January 8, 2023
California
1 review
3 helpful votes
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Scam Artists
January 7, 2023

I really wish I would've do my research before signing up. They asked for all personal info, credit card, address, etc., etc., then when I went to place a bet, boom, a message that I live in a State that does not allow betting. Why doesn't Draftkings verify that first, before getting all your personal information and your money,...Scam Scam Scam, cancelling my credit card, reporting to BBB.

Date of experience: January 7, 2023
Ohio
1 review
0 helpful votes
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They locked my account because I won they need to verify me bs do not trust this site bs bs be vs bs be

Date of experience: January 6, 2023
Maryland
1 review
0 helpful votes
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This is the a scam company,the money you bet won"t be if you picked a winning team it will be if you ever see your win money.They will email you back,never act after that! NO PHONE EVER TO TALK ABOUT A PROBLEM,THEY WILL EMAIL YOU TILL YOU ARE WORN OUT.REMEMBER I TOLD YOU SO!

Date of experience: January 6, 2023
Ohio
1 review
5 helpful votes
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This was the worst experience I have ever had with a betting site. They gave me $200 in free bets. Then froze my account and took them wawy. They also took away a $50 boost that I won. Just removed it from my account. You will never find anyone in customer service to help as there is no phone number. STAY AWAY FROM THEM! Use Caesars, BetMGM or FanDuel. They care about their customers!

Date of experience: January 5, 2023
Alabama
1 review
9 helpful votes
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Account locked
January 3, 2023

They locked my account and gave me some reason that I simply don't understand I tried to place some teams up in Chicago for Christmas and then back at Alabama the next day couldn't take my money out till I supposed to take a picture of myself with my license and send it to them don't trust them better sites out there

Date of experience: January 3, 2023
Ohio
1 review
3 helpful votes
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Scamking
January 1, 2023

They have you opt in to bets. As soon as the bet is placed they change the payout amount. This is the second time I've opted into a team scoring doubles my bet. As soon as I place the bet, the payout turns to.17 from $37.14.

So now they have me risking $37 to win 17 cents and they offer no way to cancel after screwing you.

Date of experience: January 1, 2023
New Jersey
1 review
0 helpful votes
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This betting app is slow non functional pos, can't even wipe the feet of FanDuel. Awful layout awful performance can't make same game parlays absolutely terrible betting app.

Date of experience: January 1, 2023
North Carolina
1 review
2 helpful votes
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Terrible Customer Service
December 30, 2022

Customer service responds at an extremely slow rate, different person every time that has no background on your situation and does not resolve in a timely fashion. Use another service this place is brutal

Date of experience: December 30, 2022
Michigan
1 review
0 helpful votes
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Garbage
December 29, 2022

Garbage app you win 5 hand you loose 15 it's a set up computerized to learn your hands and how you play than they screw you its garbage app

Date of experience: December 28, 2022
Washington
1 review
1 helpful vote
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I've had several impossible times trying to get withdrawals from my draft kings account. They are repeatedly 'canceled.' Then they claim they can't do anything about it!

But, if you'll notice, they can ALWAYS TAKE YOUR DEPOSIT!

I'm beginning to believe that Draft Kings is part gambling website and partially a scam site.

If you must do online sports betting, try another site like MGM, Ceasars, or Fan Duel, and AVOID Draft Kings at ALL COSTS. You may not get your money back!

Date of experience: December 28, 2022
Massachusetts
1 review
0 helpful votes
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They are liars…
December 28, 2022

I received casino credits based on my deposits 20% every week but as soon as I won, my host Mike C stated that they are not available anymore. My account ended up getting closed bc I questioned them that they only care about losing players. DraftKings is a scam, stay away and save your money.

Date of experience: December 28, 2022
New York
1 review
1 helpful vote
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Cash out
December 27, 2022

The cash out suck draft king sucks the crap is rigged in my opinion never win always offers low cash out

Date of experience: December 26, 2022