dpd UKReviews 56

Absolutely shocking! Will never use DPD again.

I arranged for a collection for next day delivery on 25th September. Collection fine. It then disappeared and arrived back on my doorstep 4 days later. I was in but it was just left. No notification as to why it had been returned or where it had been for 4 days.

Went online for chat as number given on Google didn't work.

They didn't know why it had been returned. It was clearly labelled and also had recipient name and contact number on box in case of problem. This is going from SE London to NW London so should not be complicated.

They apologised. Arranged a new label and collection date. Collected fine and then it went missing again.

It arrived at my neighbours house on 7th October. Again I was at home. No notification as to why it had been returned for a second time not notification that it had been left at my neighbours nor where it had been for days.

Went back online / again they don't know what the problem is as address is clear. Measurements and weight is correct.

Such a shame as it was a fair price quoted but I will never use this company again.

Parcel ordered for collection and delivery from eBay seller, driver "George" wouldn't collect - despite packaged properly and labelled correctly - didn't have sticky label! - so rebooked, collection on 2nd October, confirmed in DPD email, impossible to get in contact with DPD, their app freezes, you put in details they have sent, and it says "incorrect information", suffice to say, as with many cowboy companies, the second collection attempt didn't happen, no one came to collect, all that it says on site is that it will be delivered by today (3rd Oct) at the latest, whereas the seller (2 hours away) states the parcel is still waiting for collection
Avoid DPD at all costs, there are much more reliable delivery companies

Two deliveries from DPD in four days, first one was damaged, tried to refuse delivery and was told by the Eastern European (Hassam) driver to f*** off as he walked away, abused me in his language before calling me a f***ing c***. Not very professional.

Reported to DPD; no further action.

Waited all day for today's delivery, got a text to say I was next, van pulls up outside, waits 30 seconds before driving off, instantly get a text "Sorry, we missed you. Your driver Stephen won't be back today but we'll be back tomorrow".

Tried calling and was fed a pack of lies about how they would get the driver to come back and how the depot manager would call me within the hour, when in reality my parcel was already back in the depot and I've still to hear from anyone at the depot.

So when the nice lady in the call centre in India says she is going to escalate this matter what she actually means is, "I've listened to your problem but they don't pay me enough to give a crap, hopefully this'll make you feel better".

Maybe I'd be better off relying on the tooth fairy and the Easter bunny than this bunch of wasters.

The DPD brought me a parcel in someone else's name.

Took a photo of me WITHOUT A WARNING and WITHOUT MY CONSENT while I was checking the name and the address.

I refused to accept the parcel on someone else's name.

The courier used this photo as a confirmation of the delivery of the parcel which was NOT RECEIVED.

Is this the new type of service?!

Manager, please, check this case.

We have been tracking my parcel. We have roadworks in front of our house and we are presuming that may be the reason that they failed to deliver our package. You should have some way of being able to send a message re your delivery but you don't, either by phone, e mail or text. When we put our parcel number in the chat box, it says it was invalid, so we cant contact you by the online chat either. We had a DPD delivery a few weeks ago and they sent it back to the sender. Not acceptable. If you want to run a business, run it well. I gave you 1 star, for telling me they couldn't deliver it. Now you dont seem to be able for me to post this review because we cant verify our purchase. We havnt received it thats why

5 days for a delivery, drivers didn't even exit the van.
Customer service chat service are either Incompetent or Liars, stated they would put through a manual delivery if no update after 1400 hours…… then acted like an A.I. With a repetitive message " Your parcel delivery is due today. I would suggest you to please wait till the end of the day for your parcel to be delivered. ", until I ended the chat!
CEO's comment was " we do not have an Ombudsman "! No mention of the absolute incompetence and lying messages from their customer service staff!
All electric vans for delivery…… except it was a diesel van.
I am emailing my MP and councillors with my concerns, adding the question of why some companies have no Ombudsman.
I'm also contacting Citizens advice and filling out the financial services complaint form to make all this to the next level.
A company that's has a policy of no refunds should not exist in our market place!

I've waited in all afternoon, only to find at 6pm my collection has been cancelled. I'm SO so cross. There has been no communication from DPD, not even to let me know this. Instead I get told a lie about not being able to find my address

In this week alone, I had 2 deliveries slots missed. We stay at home to receive the parcel, get a message saying Sorry we missed the delivery. Our driver won't be delivering the parcel today. It will delivered next day now. You not only waste your time, out precious time too.

Avoid DPD they just dump your package wherever and then you have the task of speaking to the "s" customer service who just hand up when it gets to complicated. Try employing somebody that can actually speak English DPD if your going to trade in English countries

I placed an order and paid extra for next day delivery; however DPD seem to have lost my item as it never got delivered.

The item I ordered was medication for my pet and I needed it urgently as my cat's health deteriorates massively without the medication. As the item never arrived, I had to order an emergency supply from my vets and paid more for it!

Then I placed another order for DPD delivery. It was supposed to arrive the next day and I was given an hour slot between 14.04 and 15.04. I took an hour off from work to ensure I'm home when the order arrives; however it never arrived!

I called DPD and by the time someone answered, he said he will put me on hold to check with the driver, but he ended the call instead! I called again and I was told the driver had to skip deliveries and now my parcel will be delivered between 6-7pm!

I tried to reach DPD to resolve this for me and for a refund/compensation for all this mess. Their website showed various ways of contact; live chat, call or what's app chat. I tried to connect with them via the live chat and didn't get anywhere. I sent them a message on Whats'app, they never answered until today! I tired calling them and every time I call, I was told a manager will call me back in 2 hours. After many days of calling and keeping requesting to speak to a manager, the manager called me back after 10 days, when I was told the call will be within 2 hours of my request each time I called! The manager refused to give a refund or compensation for all that happened!

This is extremely terrible and poor customer service. I will never use DPD again and I recommend that others don't use it so they don't get disappointed!

These people are dishonest and full of lies. Their drivers skip some deliveries and tell lies at their website. The driver was supposed to deliver my parcel today. He was 4 stops away then suddenly i received their message saying "Sorry, we missed you. Your driver JAGJIT won't be back today but we'll be back Mon 10 July with your parcel"! Mr. JAGJIT did not even bother to call me! He did not come close to my house. He took a ramdomly photo of somewhere else while he was driving just to say no one was in when I was outside waiting for him. They make fool of us. We have CCTV. See att. Photos. This has become quite common by DPD drivers. He took it for grant because i did not mention a safe place or neighbour to leave my parcel. I DO NOT RECOMMEND DPD. IF YOU ARE A COMPANY DO NOT USE THESE DISHONEST PEOPLE AS YOUR COURIER. THEY WILL DAMAGE YOUR RATINGS!

Always been good in the past but seen a different side now things went wrong and just may as well talk to a wall than their customer service

I sent a Parcel and paid them £15.45 for next day delivery, I then followed the instructions to take it to the nearest post office and got a receipt from them to confirm it then 4 days later the receiver is asking where it is and the tracking numbers are not working so I phone DPD and was told it wasn't sent as the address, town and postcode wasn't valid when it was all fine and told to take it up with the post office as all the tracking numbers are not valid

I went to the post office and they said it was still there as DPD had refused to take it so no idea why when you was paid to take it but really poor service that it wouldn't of come back to me ever if I hadn't of gone looking for it myself and could of a lost a few hundred pounds just by following your drop off instruction

Anyway I take the parcel back from the post office and take it to the receiver myself as it was a birthday gift and was meant to have been delivered so didn't want to let them down like DPD did to me and then phoned DPD but totally useless customers service, they said all the different sets of numbers that DPD had sent me when I paid them are not valid and without a valid number they cannot help

I then say I just want a refund so they said it's got to be done on the live chat only so try that but needs a reference number to start it and shows mine are invalid so I phone them again and they give me the reference number on the phone to put in which I did and still invalid then they say they cannot assist further again?

Now looking for a way to talk to someone there and get a refund for the service I payed for and they didn't provide

Used DPD many times over the years and always been great but wouldn't again after this experience as I cannot even get an explanation from them about what went wrong

The delivery driver from the bradford depot "Kevin" has never once succesfully delivered to our address and constantly goes to the wrong one, fails delivery and it only arrived when another driver is on shift.

Despite complaing multiple times over the phone nothing changes, nobody cares, emails complaints dont even get a response and I get massivly delayed delivery times

Vodafone arranged for DPD to collect a phone from my address. I got a text message from DPD to say it would be collected from 9am-5pm on 9/3/23. It was not collected. I got another text the next day to say it would be collected from 9am-5pm on the 14/3/23. A DPD van turned up to deliver a parcel to my house but the driver refused to collect my phone as he said he had no notification to do so. I got another text to say the collection would be from 9-5 on the 15/3/23 but no one turned up. We spoke to Kevin in the local Portadown depot on 15/3/23 who said the driver would arrive from 4-5pm but again no one turned up. I have tried to send them an online message through their website but it says the message is unable to be delivered. This company has terrible customer service. How can they expect their customers to wait about at home all day for a driver who does not turn up. I'm disgusted. Beware of this company.

Service used to be excellent, but since the pandemic their service has spiralled downhill. As a customer who receives stock daily via dpd we rely on business hour deliveries. For the last 18 months often deliveries late in the evenings, drivers taking photos from their cab and driving off, taking photos of black squares and then staying no one available to accept parcels. The one hour window rarely works and generally late and often three or four deliveries on the same day from the same depot and all from the same supplier. A driver delivered one box early in the morning - the other one was on his vehicle but he could not deliver that one until 4pm later that day as that's what his "device" said. Inflexible!
I used to have an account with DPD but will never use again, useless and uncaring.

So I get a message to say my parcel is being delivered between 11.05 and 12.05 today and as I desperately needed it I made sure I stood outside my delivery address. At 11.29 I get a message to say sorry we missed you and a picture of someone's street but not mine? So your driver was in pendyris st and delivery address Tudor Lane? And trying to contact DPD is almost impossible constant opps something went wrong so spent I'll all day on telephone. Not at all happy with your service as this is certainly not the first time.

I have just received a text message to say I am not at home therefore parcel not delivered. I took off today and have been HOME THE WHOLE DAY waiting for my delivery. NO-ONE CONTACTED ME OR RANG THE BUZZER DOWNSTAIRS! It happens every time and ONLY WITH DPD!
They are too LAZY to park their vehicle and deliver in a block of flats, and then LIE saying client not at home.
Worst courier company ever!

Date of experience: 03 October 2022