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DoYouEven Reviews Summary
DoYouEven has a rating of 3.3 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DoYouEven most frequently mention customer service, wrong size and new pair. DoYouEven ranks 13th among Sportswear sites.
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I ordered the wrong size and the speed with which I was given the information to return/exchange my product was incredible. I returned them on a Tuesday. Received a confirmation of their receivable Wednesday and had them back Thursday morning! The service was truly amazing and the team were so helpful!
Excellent customer service, prompt replies and a genuine interest in putting the customer first - this was hands down the best service I've received from an online retailer. Can't wait to rock my DYE leggings - will definitely be back for more!
I've only just gotten on board the Do You Even train, I understand the business has been running for some years now, located in Australia I was pleased to hear that the owner was also from Australia, from my state no less, I have found the staff super approachable.
Items have always been exactly as described and I've always received it earlier than I anticipated.
My friend over in Europe has ordered several items also and shares my praises.
Excellent customer service, my order arrived on time, needed to exchange the leggings for a smaller size, there was no issues with it whatsoever. Thank you Sarah for looking after me so well. I'm very happy with my new gym gear, I get lots of compliments
I recently purchased a top from these guys which I had to return due to ordering the wrong size. Not only did they not mind recieving the top a little later than allowed they also kept in constant contact with me being as helpful as possible with any queries I had. Eventually we realised the courier service had messed up big time but without hesitation or even being asked to, these guys went ahead and sent me a new top in the size I wanted and sent it via express to make sure I got is as soon as possible. There isnt many companies I can say would go out their way like this for customers these days and thats why they get full marks from me, an extremely satisfied customer! Keep doing what you're doing DYETeam and thanks once again!
Ordered two pairs of leggings and a top which arrived a couple of days later and I'm in love.
Leggings fit like they were made just for me holding me and hugging me in all the right places and they feel as smooth as silk. Will definitely be going back to buy more.
Top was a bit small and when I contacted customer service they replied professionally and promptly and were able to help me with my exchange :)
I'm so impressed with their customer service! My boyfriend and i order all the time with doyoueven and we would always get it the following day. I would recommend them to anyone!
On their webpage they say they ship "Worldwide" buyer beware. This is not the case. My daughter who lives in Guernsey wanted to buy some leggings. The deal was if she bought 2 of them they would ship "FREE WORLDWIDE". The excuse they gave for not shipping to Guernsey was "Australia Post E-Parcel doesn't deliver to Guernsey"
If you can't delivery everywhere in the world... simply... don't claim that you can.
I had previously shopped at DoYouEven.com and it was a great experience, this was some years ago. I would receive tracking #'s on all shipping methods and thought the products were being shipped from Australia, they would arrive in no more than a week of two. I read today that the current owner has been there since 2014 so I am not sure if they are new but that would explain the sudden plummet in quality of service. In one week, I will have waited 2 months since my order "Shipped" from their warehouse. Not was processed but was "shipped". I had stayed in constant contact with DoYouEven.com during this time and gave them over week after their longest shipping estimate of 21 "Business" days for my package to arrive. When I asked for tracking information, they told me that they could not get me one but that my order shipped. After a month of waiting with no update on where my order was, they told me that they could not refund me my money unless they get their package back that was supposedly shipped and that shipping it to them would be at my expense. I have no proof that it is on its way and have a hard time believing that anything in this day and age takes 2 months to get anywhere. So far, it feel likes robbery, they have no problem taking my money as soon as they can but won't lift so much as a finger to locate the product that they supposedly shipped to me. I would not recommend this business to anyone. Better luck getting the same quality clothing from a website that is accountable for themselves.
Hi Christopher,
Let us start off by saying, thank-you, for choosing DoYouEven and being a satisfied customer of our products! We really hope that a mishap with the couriers does not reflect poorly on our brand. We have multiple options that buyers can choose from when selecting their shipping method. Our couriers offer:
A) Standard International AirMail - a non-tracked method of shipping (this method of shipping does include a consignment ID number and consignment ID lodgement proof which is sent to all of our customers)
Pack and Track - (for a few extra dollars, our couriers can also ship your order via tracked services - this means you receive live updates from Australia Post as to the whereabouts of your package).
We also offer Next Day Delivery services with Toll DX Express, Express International Merchant Services (which are fully tracked), and Registered International Post (which is a signed upon delivery method of shipping).
Unfortunately, in the case above, it seems that you have chosen standard international AirMail as your chosen method of shipping service :) Unfortunately, as stated above, this shipping will only generate a consignment ID number which can't be internally tracked by us (as this is a service that is not offered by Australia Post on that type of shipping method).
If there is a mishap in delivery, we're always willing to rectify the situation effective immediately :) please feel free to contact our staff at [email protected] as we go ABOVE and BEYOND for all of our customers.
With 3 years experience, unparalleled gym wear, and 150,000 happy customers, we're more than willing to bet we can turn that frown, upside down:)
Sarah,
TeamDYE
From the business
Activewear for the driven individual. Doyoueven encompasses the never ending pursuit of physical fitness. Our aim was to create loud, bold and expressive activewear to help empower the athlete within. #LeaveYourMark
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Hi Julie,
We do indeed ship world-wide, including Guernsey (located within the UK).
However, due to the mishap in how you input your address, the Australia Post eParcel system was not able to identify the correct shipping address:)
Needless to say, we've seen that your daughter is extremely happy with the products that she received, and even had a feature on our Instagram page@doyoueven:)
We also noticed she placed a secondary order shortly after this one!
We hope we helped to resolve the problem and we hope we can continue shipping to your location:)
Sarah,
TeamDYE