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doxo

3.1

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From the business

Americans spend trillions on recurring bills each year, wasting hours on clunky sites, multiple logins, and limited payment options. The average family juggles 10+ bills monthly—costing time and money.

Discover why millions turn to doxo for bill pay. We’ve helped over 10M households manage every bill and due date in one secure place. With our secure, user-friendly mobile app, you can schedule, track, and pay all bills—anytime, anywhere—with flexible payment methods and one login. Enjoy free payment delivery options and peace of mind.

Beyond our Free bill pay solution, doxoBILLS, we offer doxoPLUS, a subscription service designed to safeguard your financial well-being. Upgrade to doxoPLUS for just $5.99/month (plus tax) for a comprehensive suite of premium features, including: $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection.

Take control of your bills today at www.doxo.com/u/bill...


doxo.com
Founded in 2008
Bellevue, WA
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doxo Reviews Summary

doxo has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.

service
48
value
44
returns
34
quality
41
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New York
2 reviews
0 helpful votes
Follow Kimberly H.
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Excellent service
June 8, 2019

Makes it so easy and convenient to pay my bills and sends me reminders when I need to pay them so I'm never late paying.

Date of experience: June 6, 2019
Mississippi
1 review
0 helpful votes
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Awesome
June 8, 2019

It helps pay my bill easier. I can pay my tv and internet on the same site. Just sucks I have to sign in to both

Date of experience: June 6, 2019
doxo R. — doxo Rep
over a year old

We appreciate your feedback, Nancy! We'll make sure that this gets passed up to our developers. We're glad to hear that doxo has been able to help make your life easier!
--Adam
Doxo Support

California
1 review
0 helpful votes
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Excellent service
May 23, 2019

Very easy and reliable service. I always get a reminder to pay my bill on time and very secure. I will recommend Doxo to anyone

Date of experience: May 21, 2019
New Jersey
1 review
0 helpful votes
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Great
May 15, 2019

I use the website to pay the mortgage, and to help me keep track of my bills and it also helps ensure I pay my bills on time! The website is easy.

Date of experience: May 14, 2019
Virginia
1 review
1 helpful vote
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I like things that are easy, safe and convenient. With Doxo, I know that my payments go to where they are supposed to be and I receive the tracking information, I need. All my transactions have gone through smoothly without complications. Paying bills on the internet can sometimes fraught with dangers, but the doxo website, I feel my transaction is safe and secure.

Date of experience: May 13, 2019
Virginia
1 review
0 helpful votes
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Easy
May 15, 2019

I pay a couple of my bills this way. Fast and easy. Kind of wish/hopefully other bills will soon be able to be paid thru DOXO

Date of experience: May 13, 2019
doxo R. — doxo Rep
over a year old

We really appreciate your feedback, Chrissy! If you're looking for more billers that you can pay with doxo, you can sign into your account at doxo.com, and from your account page, you can scroll down the bar on the left-hand side and use the "Add another account" button! That way, you can add as many of your billers as you can find to pay through doxo!

If there's a biller that you can't find, you can always request that it gets added to our network here: https://www.doxo.com/provider_info/new

Take care and have a great day!
--Adam
Doxo Support

New Jersey
2 reviews
0 helpful votes
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Excellent
May 15, 2019

I desperately needed dental care but have no dental insurance. I applied for care credit was approved and once again I've got a confident smile. Thank you Care Credit!

Date of experience: May 13, 2019
West Virginia
1 review
0 helpful votes
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Junk
May 13, 2019

The water company and trash pick service never received the payments I made through Doxo! Their service department was no help and would not refund my money. I had to pay two months over! I lost over $100.

Date of experience: May 13, 2019
doxo R. — doxo Rep
over a year old

Hi Walter,

Thank you for reaching out, that's definitely not the experience we wished you to have.
If you haven't already, we would ask for you to reach out to the doxo customer support team so we can investigate your specific issue. They can be reached directly by emailing [email protected], or by calling (206) 319-0097 (and press "1" for customer assistance).

Thank you,
Leta
Doxo Support

Maryland
1 review
1 helpful vote
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Simple
March 12, 2019

I love using doxo, helps me stay on track with my bill! Thank you guys for making this possible and so easy!

Date of experience: March 10, 2019
West Virginia
1 review
1 helpful vote
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Doxo is amazing!
March 10, 2019

I love using doxo to help me keep track of my bills and it also helps ensure I pay my bills on time! The website is easy to navigate. Love it.

Date of experience: March 8, 2019
Virginia
1 review
1 helpful vote
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Easy Bill Pay
March 7, 2019

Makes paying our bills so easy we are very please and thankful to have a once stop place we can go to pay our bills

Date of experience: March 6, 2019
Pennsylvania
1 review
3 helpful votes
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Ridiculous fee
March 6, 2019

I think it's absurd that you are even charged a fee for automatic payments. Sorry but they should be waived and not increased based on the total bill amount with automatic bill pay. The fact that the billing cycle moves up days every single month is also a joke. Why not have a normal billing cycle with a payment due date on the same day of every month?'!?!?

Date of experience: March 6, 2019
Joe M. — doxo Rep
over a year old

Hello Stephanie,

Thanks for sharing your experience with us, all of us at doxo take how you feel seriously and appreciate your comments, we work each day to improve our customer experience.
It's unfortunate to hear you had a negative experience, but if I may, we'll offer some information that might help.

In an effort to help consumers reduce late payments and fees, we have a reminder program that is set on an individual account basis, we do not impact your actual billing cycle or due date. The method of payment (check, credit card, etc) determines how early doxo reminders appear for your providers. You can set reminders that fit your life on each account, just click a provider on the left of your account screen, then look for a "set due date" or "reminder" prompt on the providers page. There you can set the timing of all reminders.

I can also share we continuously evaluate doxo's affordability, and we'll take your comments into consideration.

Thanks again,

Joe, doxo.com
https://support.doxo.com

Maryland
1 review
2 helpful votes
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Convenient
March 7, 2019

My gas company uses this platform for online billing/payments. I always prefer to do things online and this makes it easy. I'm sure it would be even more convenient if multiple of my providers used this platform.

Date of experience: March 6, 2019
Utah
2 reviews
1 helpful vote
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Not worth it
March 6, 2019

I am dissapointed in this service. They take your money early and it takes them a whole month to make your payment.

Date of experience: March 6, 2019
Joe M. — doxo Rep
over a year old

Hi Kami,

We're truly disappointed that you're disappointed. Reviews like yours are essential to ensuring the doxo experience is a positive one.

May I share some information that might help in the meantime?
Doxo customers can pay their bills using any payment method; checks, credit cards, debit cards, ePay and more.
Because of the varied payment methods, there are varying payment reminder and delivery times.
In particular, check payments can take longer, so reminders come earlier. Then to ensure customers are fully informed, we also supply a check delivery date when using this method.
Unfortunately, we cannot determine how quickly a provider processes a check.

We hope this helps.

Joe, doxo.com
https://support.doxo.com

Ohio
1 review
1 helpful vote
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It's very simple to register your bills. They send a reminder when your bills are coming due. I love it.

Date of experience: February 25, 2019
Pennsylvania
1 review
1 helpful vote
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Great
February 26, 2019

Awesome service. Great company. Would do business with again. Love the ability to auto pay online. I also get an email when my payment is processing.

Date of experience: February 25, 2019
Massachusetts
1 review
1 helpful vote
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Perfect for paying bills. Very convinient. Never had a problem signing in. My payment is always on time.

Date of experience: February 25, 2019
Oklahoma
1 review
1 helpful vote
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Easy
February 26, 2019

Easy secure way to pay my bill. Nice to feel confident when making a payment online. Easy to sign on. Thank you

Date of experience: February 25, 2019
Arkansas
1 review
1 helpful vote
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Last minute when i forget a bill is coming up i get a tex from doxo that reminds me and i pay on time with no late charges as s busy mom it helps alot

Date of experience: February 14, 2019
California
1 review
1 helpful vote
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I like the convenience of paying my bill on line. However, I never know how much I am supposed to pay, unless i actually see the paper bill or log into my actual account from the company that I am actually paying. I get the email telling me to pay the bill every month and I have paid it, but then I realize after about 4 months that this particular bill only needs to be paid every other month, so I had a large credit and I dont owe anything for a few more months. Bit I continue to get the email staying I owe this bill. So if those things could be fixed, I would love your service.

Date of experience: February 14, 2019