doxoReviews 515

Every time I try to log in to doxo it does not recognize my password. Every time I attempt a log in I have to go through the tedious process of asking for a temporary password, opening my email, waiting for a temp. Password to be sent, go back to the doxo log in site, enter the temp. Password, selecting a new password, and enter the new password two times. See what I mean about tedious? It is likely you found it tedious just reading about the process. Now consider having to do this rach and ever time you try to log in. On top of this they charge fees that would make pirate Captain Jack Sparrow blush. This is absolutely ridiculous! I recommend that anybody considering doxo not join and use any other service available. By the way, most banks and credit unions have their own bill paying apps so there is no need to pay a third party to do what your bank will do for free? If I had to choose between doxo and Pony Express I would choose the ponies. Doxo has a rating chart from 0 (maybe 1 not 0) to 10 with ten being excellent. (0 to 10). I suggest a new rating schedule exclusively for doxo. It would go from negative 10 to 10. (-10 to 10). My rating for them is below negative 10.

I had never heard of doxo until I bought a house that used gas & doxo was the only option for online bill pay. What I really like is that doxo emails me anytime I have a new document, whether it be a monthly bill, notices of rate changes or anything else my gas company would normally mail to me. Then, they even send me reminders when I have a bill that is about to be due. That is one of the differences between my other utility companies that have their own website for bill pay vs. using doxo. Another difference & something that can be very beneficial is that you can use doxo for multiple utility companies. That way you can view all of your documents & pay all of your bills for multiple companies on one website. The only issue that I had is that the fee that doxo charges is a little on the high side. When I first saw the amount I was so upset because I had no other option. But then I saw that they offer free payments if you use your checking account. So that's what I chose to do & now doxo is actually cheaper than paying my other utility bills, which the companies charge a fee no matter what method of payment you use online. In fact, some won't even allow the use of my checking account. I haven't ever had any issues with late payment charges etc. like some people have said in their reviews. Sometimes the charge from doxo won't actually go through until after my due date, but I still haven't ever been assessed a late fee. You can also set up recurring payments so that doxo will automatically pay your bill(s) each month, based on the date & method of payment that you choose. The website for doxo itself is pretty simple to use. I don't think it would require much technical/computer knowledge for anyone that isn't used to online options. And I feel that it is a secure payment method. So while some people may not like using a "middle man" for their online bill pay etc., I think it can be very beneficial for those that would give it a chance. Try it & you will find yourself coming up with more pros than cons than you thought you would.