On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Americans spend trillions on recurring bills each year, wasting hours on clunky sites, multiple logins, and limited payment options. The average family juggles 10+ bills monthly—costing time and money.
Discover why millions turn to doxo for bill pay. We’ve helped over 10M households manage every bill and due date in one secure place. With our secure, user-friendly mobile app, you can schedule, track, and pay all bills—anytime, anywhere—with flexible payment methods and one login. Enjoy free payment delivery options and peace of mind.
Beyond our Free bill pay solution, doxoBILLS, we offer doxoPLUS, a subscription service designed to safeguard your financial well-being. Upgrade to doxoPLUS for just $5.99/month (plus tax) for a comprehensive suite of premium features, including: $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection.
Take control of your bills today at www.doxo.com/u/bill...
doxo Reviews Summary
doxo has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.
We monitor reviews for authenticity
Very easy to use! Not much else I can say. Not confusing like Smart-Hub. I use Dodo every time I pay my bill!
I used payment thru DOXO to make a payment to National Grid - prir to to, this transaction I've paid by check by snail mail. With in a few minutes, I redeived confirmatiom, which reflected an accurate report, on time in an effective method.
Hello Marion,
Thank you so much for this review and encouraging star rating! We're so glad to hear you've been happy with doxo. If there’s anything else we can do, please don’t hesitate to reach out at [email protected].
Thanks again,
Lisa
I Don't like the fact that we have to pay a fee to pay you money! I think this is very unfair. If there were another way to make payments that would not cost me additional money, I would certainly take advantage of that.
Hi William,
We appreciate the feedback, and are continually working to improve our affordability. At this time, our most affordable options are to process payments online via ACH (debiting directly from your checking or savings account), as opposed to paying by credit or debit card. If you contact our Customer Support team, we would be happy to explore the specific payment options for any specific billers you'd like to pay—we're available online 24/7 at https://support.doxo.com. Thank you!
Lisa
Top notch service, never had ANY issues or late payments. Fee is reasonable. Very convenient to not have to deal with creditor directly.
Hello Robert,
Thanks very much for the encouraging star rating and kind words. We're so glad to hear that you've been happy paying your bills through doxo!
Best,
Lisa
It was helpful for me to have my medical bills paid by doxo until I discovered a big problem with the billing between my insurance company and the medical clinic's not billing correctly. My bill was paid by doxo on time using my credit card but getting it back on my credit card before the next month's billing was a time-consuming process with many phone calls before the invoice was corrected. Not doxo's problem since they paid the bills on schedule each month.
Hi Avis,
Thanks for your feedback. It sounds like your issue was resolved, but if you have any further questions or concerns, I hope you’ll contact our Customer Support team at https://support.doxo.com. They’re available 24/7, via phone, email, or live chat support.
Best,
Lisa
You didn't pay my AT&T of $238.63 around 11/12/19 because they threatened us. and sent 2 bills at once... if you had paid it then they wouldn't be calling today 12/12/19 demanding a payment and when I went on the phone to pay it they said we owed 505.98 and that is what I had to pay... so we will not be using your service again...
Hi Robert,
We're very sorry to hear you faced this issue when paying through doxo--this is not the experience we'd like you to have of our service. I'd encourage you to reach out to our Customer Support team so we can investigate your specific case. You can do this by emailing [email protected], or reaching out to an agent on our 24/7 live chat at https://support.doxo.com. We hope to hear from you soon!
Thanks,
Lisa
Easy to use but didn't credit my National Grid account the same day. This makes me look like I was late.
Hello Kevin,
I appreciate your feedback about our processing speeds. We are actively working to make processing faster for you. One thing to note is that once your payment is with your provider, they take about two more days to post to your account. This information can also be tracked on your account once you've made a payment.
For additional information, our Customer Care team has broken down the timeline for your payment getting processed on this article linked here: https://support.doxo.com/hc/en-us/articles/115000020053-When-will-my-payment-complete-
If you have any questions, feel free to reach out to Customer Care at [email protected]. Thanks again!
Lisa
Very easy to maneuver through. Reliable... never had any problems. Will continue to use for as long as I can.
Hi Valerie,
Thanks very much for taking the time to review doxo! We're very happy to hear that you're enjoying our bill-pay service.
Best,
Lisa
Cost less than western union great service I like that the bill get paid when that say it will Thanks So Much
Hi Marilon,
Thank you so much for the encouraging rating and kind words. We're happy to hear doxo is helping you make your online bill payments easier!
Best,
Lisa
WATCH OUT FOR THESE CROOKS! I was paying my insurance bill online on my insurance companys site just as I always do. I was obviously redirected to Doxo. I did not know I was redirected as I specifically went to my insurance companys website as always. I have never heard of Doxo and thought that my insurance must have a new payment page and system as I had to type in my email address and confirm the email they sent for what I now know was setting up the doxo account. I thought they were updating my info in their new system. I had no idea this was a third party. If they are a reputable company then why dont they stick to traditional ways to solicit business rather than showing up as a pop up that no one would think that is not who they intended on paying. I have since contacted my insurance company and they have no affiliation with Doxo and furthermore you can pay online throught their website for free as you do not need a third party. Why would I use a third party when I dont have to? I called doxo to request a refund. They denied saying they already made the payment. I asked why dont you stick to making money off of people that intend on using you and refund the ones that you tricked into using you that did not intentionally use you. They said the fee was documented in the payment. That may be so but I did not look at the payment that well because I expected it to charge me exactly what I put in the payment. Again I thought I was on my insurance website and I had no reason to look to see if they might charge me differently. My bill was $2342. 00 and they charged a fee of $82.25 so my total was $2424. 25. I never looked at it again until I saw the charge on my credit card statement and It did not match my bill. I am pretty smart when it comes to the shysters and thieves but doxo got by me. WATCH OUT FOR THIS CROCKED COMPANY!
Hi Dennis,
I’m sorry to hear that you feel misled. Unfortunately, we're unable to refund payments after they've already been made. But fees do vary by provider or payment type. If you're interested in figuring out a more efficient way to pay through doxo, we're happy to look into this with you--you can reach out to an agent at https://support.doxo.com. If you'd rather not pay through doxo, we understand, and encourage people to find the payment options that are best for them.
Best,
Lisa
DOXO IS A LITTLE BIT "difficult". I would rather pay Mountaineer directly. That's how I pay my electric, water and cable bills
Hi Brian,
Thanks for taking the time to write this review. As you probably know, ACH payments through doxo to Mountaineer Gas incur no delivery fees once you Connect your account for paperless billing. We'd love to hear more about what isn't working for you in our service, and how we can improve. If you can, would you consider emailing us with your thoughts at [email protected]? We hope to hear from you!
Best,
Lisa
Our bill is due on or close to the 3rd of every month. Each month DOXO sends an email saying on "X" day your bank account will be debited. And it gets earlier and earlier every month or so. Started out around the 26 or 28th, this month it was Nov 13th for Dec's due date of the 3rd.
How can people use this as a budgeting tool when they have to keep changing their budget every month or so?
Hi Jeff,
Thank you for your feedback, and we're sorry to hear your experience hasn't been great. Doxo's bill reminders aren't very helpful if they're not matching your bill's due date, but they can be updated! Please reach out to our Customer Support team so we can get those working better for you. We're here 24x7 via live chat at https://support.doxo.com. You can also email [email protected]. We hope to hear from you soon!
Best,
Lisa
I prefer to pay all the bills I can on line and DOXO is an easy way to pay utilities online without hassles
Hi Renee,
Thanks so much for taking the time to review doxo! We're glad to hear you're enjoying our bill-pay service. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at [email protected]. Thanks!
Best,
Lisa
Very easy to use after I got the hang of it. I take care of 4 separate accounts. Helps me make sure everything gets paid
Hi Vickie,
Thank you so much for your review! We at doxo are so happy to hear that our service has made it easier for you to manage different accounts. If there's anything else we can do, we'd love to hear from you at [email protected]. Thanks!
Best,
Lisa
I didn't kno this app existed until about 5 months ago and ever since I've used it to pay all my utilities and didn't have to leave work or get a ride anywhere. Really took a lot off me
Hi Dana,
Thank you so much for taking the time to write a review! We're so happy to hear that paying your bills through doxo has made your life easier. If there's anything we can do to make your experience a five-star one, we'd love to hear from you at [email protected]. Thanks again!
Best,
Lisa
Easy and fast... better than going to the gas company. I would recommend it to family and friends! And it's safe!
Hi Martha,
Thank you so much for your feedback! We are so happy to hear that you're finding it easy to pay your bills with doxo, and that you would consider recommending our service to friends and family!
Best,
Lisa
I Love the fact that it is convenient and easy to use. I also love the monthly reminders and the flexibility to change the reminder dates.
Dear Lynnette,
Thank you so much for taking the time to write a review! We are very happy to hear you're enjoying doxo's monthly reminders.
Best,
Lisa
This is a 3rd party, collecting money, to collect your money... never again. Charging someone to pay a bill is a new low in greed. I'll never deal with a company again that is affiliated with Doxo.
Hi John,
We apologize for any confusion regarding doxo. I understand how this kind of situation can happen, and if I can, I'd love to take a moment with you to help clear the air!
Doxo is an online bill pay service that enables you to connect and make payments to multiple billers and service providers, all under one convenient login. With a doxo account you can pay your bills, manage your e-bill history, and even set free reminders for different providers. We invite you to explore doxo.com or contact [email protected] if you need any additional information!
Thank you for taking the time to reach out to us. I hope you have a pleasant week.
Best,
Lisa
Informs you of your due date. Pay your bill and get notification that your bill has been paid. I use doxo for several of my utility bills.
Hi Jackie,
Thank you so much for taking the time to write a review! We are very happy to hear you're enjoying paying your utility bills with doxo.
Best,
Lisa
An online customer should not have to pay extra fee to pay their bill. I takes too long to get to the company.
Hi Patricia,
Thank you for your feedback--we are constantly looking to improve our affordability, and your comments help us towards that goal. At this time, our most affordable options are to quickly process payments online via ACH (debiting directly from your checking or savings account), or you can sign up for doxoPLUS: https://www.doxo.com/offers/subscription-doxoplus/
By signing up for doxoPLUS, payments made from your bank account are free, with no limit on the number of bills you can pay. Doxo also assists with bill pay reminders for free! If you'd like any additional information, please feel free to reach out to our Customer Care team at [email protected].
Beyond that, I hope that we will be able to assist you in the future.
Best,
Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Bill Pay Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon,
Thanks very much for taking the time to review us! We're so glad to hear that you've been happy paying your bills through doxo.
Best,
Lisa