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From the business
Americans spend trillions on recurring bills each year, wasting hours on clunky sites, multiple logins, and limited payment options. The average family juggles 10+ bills monthly—costing time and money.
Discover why millions turn to doxo for bill pay. We’ve helped over 10M households manage every bill and due date in one secure place. With our secure, user-friendly mobile app, you can schedule, track, and pay all bills—anytime, anywhere—with flexible payment methods and one login. Enjoy free payment delivery options and peace of mind.
Beyond our Free bill pay solution, doxoBILLS, we offer doxoPLUS, a subscription service designed to safeguard your financial well-being. Upgrade to doxoPLUS for just $5.99/month (plus tax) for a comprehensive suite of premium features, including: $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection.
Take control of your bills today at www.doxo.com/u/bill...
doxo Reviews Summary
doxo has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.
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You pay doxo immediately electronically then it takes them weeks to electronically pay your bill and charge in excess. Many ways to set up immediate payments for way less or zero costs.
Its pretty simple, theyre grifters. They have made an entire company out of grifting and they want to be professional grifters
Hello,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I want to make sure we can resolve any issues you might have faced with our service. Please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you!
Best,
Lisa
They OVERCHARGE AND TAKE THIER TIME TO PROCESS YOUR BILL. NO ONE IS THIER TO HELP YOU. GET RID OF THEM!
Hello Bradlee,
I’m very sorry to hear your experience with our service hasn't been great. We understand your concern about fees and are continually working to lower them. At this time, our most affordable options are to quickly process payments online via ACH (debiting directly from your checking or savings account) as opposed to paying by debit or credit card.
We're also sorry to hear you faced issues getting Customer Care help. Our Support team would love to investigate any issues you faced with your payment and make things right. You can contact them at https://support.doxo.com via live chat support. I hope we can hear from you soon!
Best,
Lisa
Very easy to used. Also very helpful for first-time user, Quick and above all easy! Just follow the instruction as they appear.
Hello Edward,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
Simple to use, reuse and convienient for fast pay
No waiting in lines, no language barrier over the phone, just a simple text to pay and it's all done
Hello Sheryl,
Thanks so much for your feedback, and for using doxo. If you have any suggestions about ways we can improve our service, we'd love to hear from you at [email protected].
Best,
Lisa
Doxo is quick, convenient and safe! They take most if not all credit/debit cards. You don't have to leave you home to pay my bills anymore it's great!
I highly recommend it!
Thanks
Dorothy H.
Maryland
Hello Dorothy,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
I had no problems paying my bills via Doxo... I stopped because it would not accept my my National Grid account...,, I got frustrated & deleted the app
Hello Brenda,
We appreciate the feedback, and we're sorry to hear that you're facing this issue with your National Grid account. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make it right.
Thanks,
Lisa
For a while thought my account was cancelled... now I know it wasn't! Glad it wasn't because I have some work that needs to be done
Hi Theresa,
Thank you very much for your feedback, and for using doxo! I’m sorry to hear about the confusion regarding your account. If you face any other issues, I hope you’ll contact our Customer Support team at https://support.doxo.com. They’re available via live chat support. Thanks again!
Best,
Lisa
It is easily affordable and convenient to use. I use it every month and will highly recommend it! Never have to worry and forgetting or paying a bill late. Love it.
Hello Wanda,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
Notices, reminders, and paying Bill's are quick and easy. Never have to worry and forgetting or paying a bill late. Love it.
Hello Jeannette,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
This is a very confident business and very prompt. I don't have to worry about the bill. I get reminder every month
Hello Gilley,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
They make it look like you are paying the official site. Thinking about suing. Class action anybody?
Hello Tom,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you!
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you!
If we can answer any questions, please contact our customer support team, which is available via live chat at https://support.doxo.com.
Best,
Lisa
I'd suggest not using this company if you value your hard earned money. Uncoordinated, amateur, and incompetence are just a few ways to describe this company. Zero over sight and they operate w/o the permission of vendors, then offer no conclusion to fixing any issue when you're owed a refund. They deny responsibility and hope you don't follow up. I've called Better Business Bureau and Consumer protection. T
Hi JG,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to investigate what went wrong and make it right. Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
I did a Google search for my water district so i could pay my bill online; the DOXO site popped up. I will take blame for not reading more closely but it seemed legit. So i paid on line with an almost $5 fee. A few days later i received the new bill (I was late on the first one to be fair). The new bill still had the previous balance on it so i called the water company just to be sure. After looking into things i fount out that the payment wouldn't arrive at the MUD district for 5 more days (10 days in total).
Now lets fast forward to today when I receive my new bill, now with three months of dues on it. I called the water company and they said they haven't received the payment. I got on DOXO's live chat, completely useless. I called their phone number. The lady could speak English but with a very heavy accent that made her hard to understand. And at the end of the day i wanted to cancel my payment and she told me that the payments department would get back to me in up to 3 DAYS! Lets see if they call.
Sorry about the rant. I don't ever write reviews but have never been so upset. The bottom line is DON'T EVER USE DOXO!
Hello Jayme,
Thanks very much for your feedback—we’re sorry to hear your experience with doxo hasn’t been great.
We agree that 10 days isn’t ideal, and we are working to decrease our processing times. At this time, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment. Doxo does also offer the option of scheduling your payments ahead of time, if that helps—though we understand that may not always be an option.
If you have any issues with Customer Care, please contact us as [email protected] and we'll escalate your issues to the proper channels to make sure you get the assistance you need.
Thanks,
Lisa
I do not recommend using this service if you want it coming out of your account at a given time. No coordination with provider for balances on accounts.
Hi Michelle,
Thanks very much for your feedback—we’re sorry to hear your experience with doxo hasn’t been great. We understand your concerns about processing times, and are working to shorten them. To clarify, if you schedule a payment on doxo to reach by a particular date, the funds will generally need to be removed in advance in order to ensure they are delivered by your due date. Lead times vary depending on the payment method and the biller you’re paying.
If we can help clarify anything about processing times for specific billers you’d like to pay, please reach out to us on our 24/7 live chat at https://support.doxo.com. Thanks!
Best,
Lisa
On October 8,2019, I went online to pay a Georgia speeding ticket. I typed in the website to pay the ticket online. I was redirected to DOXO. I authorized my visa to pay the ticket and fee.
Doxo never sent the payment to the Georgia DMV, consequently, the ticket was not paid, I
Missed the November 2019 court date and received a notice via mail that I may have my
License suspended due to the ticket not being paid. On December 12,2019 I called the
Georgia DMV and paid the ticket right away. I also called the DOXO customer service center and was told that my credit card would be credited. My credit card was not credited as of December 17,2019. After
Several email attempts, the customer service representative informed me they couldn't
Reimburse my visa and a check will be placed in the mail December 17. They stated their
Timeframe is 7-10 business days after the check was requested. It has been 11 business days
And no check. I had to call everyday until last Friday, when I finally received the check in the mail.
Stay away if you want your bills to be paid ontime. Very unprofessional!
Hi Barb,
I’m sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with doxo. It sounds like your issue was ultimately resolved, but if you have any further questions or concerns, I hope you’ll contact our Customer Support team at https://support.doxo.com. They’re available 24/7, via phone, email, or live chat support.
I’m also sorry to hear you feel misled about doxo’s website—I can assure you that is not our intention, and I’d like to try and clear the air with you! Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! You can think of doxo like an online payment partner to both billers and customers like you.
If I can answer any more questions, let me know or reach out to our Customer Care team. Thank you!
Best,
Lisa
Doxo Website popped up when I was trying to pay bill online direct to Termix, took my money and charged extra.
That's misleading and should be illegal. I paid my bill twice because it due the same day and they take longer to process payment.
Hello Manny,
I’m sorry to hear you feel misled—I can assure you this is not the experience we’d like you to have of our service. Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered!
To let you know, doxo also offers other services on top of conventional bill-pay—we offer free email bill-pay reminders as well, and an optional subscription service that has overdraft protection and provides ACH payments with no delivery fees. If you would like more information, our Customer Support team will be able to provide specifics for you and can be reached 24/7 on https://support.doxo.com.
Best,
Lisa
Very easy to use and can be used for my other bills also. Good customer service. Quick clearing time at my bank so bill is never late.
Hello Eileen,
Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!
All the best,
Lisa
I was so glad when I decided to use this site. It is so much easier than writing a check, time. Having to mail it and put a stamp on it. Hoping it gets to were it's going in time.
Hello Rosalie,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
Unbelievable, I can't believe doxo give me like this great service. Anybody can use doxo for billing. I hope everyone will be happy for doxo great service.
Hello Munsi,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Best,
Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy,
Thanks for your feedback. We understand your concern and are actively working to speed up processing times. At this time, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment.
If you have any questions, please reach out to our Customer Care team at https://support.doxo.com.
Best,
Lisa