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doxo

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Americans spend trillions on recurring bills each year, wasting hours on clunky sites, multiple logins, and limited payment options. The average family juggles 10+ bills monthly—costing time and money.

Discover why millions turn to doxo for bill pay. We’ve helped over 10M households manage every bill and due date in one secure place. With our secure, user-friendly mobile app, you can schedule, track, and pay all bills—anytime, anywhere—with flexible payment methods and one login. Enjoy free payment delivery options and peace of mind.

Beyond our Free bill pay solution, doxoBILLS, we offer doxoPLUS, a subscription service designed to safeguard your financial well-being. Upgrade to doxoPLUS for just $5.99/month (plus tax) for a comprehensive suite of premium features, including: $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection.

Take control of your bills today at www.doxo.com/u/bill...


doxo.com
Founded in 2008
Bellevue, WA
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doxo Reviews Summary

doxo has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.

service
48
value
44
returns
34
quality
41
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
Follow D B.
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Really cool!
October 7, 2021

This app is quite useful - sends handy bill reminders and avoids incurring late fees. Figures
that it's a growing outfit with decent reviews.

Date of experience: September 27, 2021
doxo R. — doxo Rep
over a year old

Hello DB,

Thanks so much for your feedback, and for using doxo! We’d love to hear more about what improvements you’d like to see—feel free to write to us with feedback at [email protected].

Thanks again,
Lisa

Maine
1 review
0 helpful votes
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Proved its use!
October 7, 2021

So handy to find this app and stop having to manually put bill reminders in my gcal! Definitely recommend, easy to use

Date of experience: September 23, 2021
doxo R. — doxo Rep
over a year old

Hello Paul,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa

New York
1 review
0 helpful votes
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Super!
October 7, 2021

This app has been really helpful for staying on top of my bills and rent payments. No more panicking about whether I've forgotten to pay the gas company!

Date of experience: September 23, 2021
doxo R. — doxo Rep
over a year old

Hello Susie,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa

California
1 review
0 helpful votes
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Helpful
October 7, 2021

I like the bill pay reminders. The doxoPLUS subscription is useful because I can check my credit score and i don't worry about overdraft fees anymore, very nice

Date of experience: September 23, 2021
doxo R. — doxo Rep
over a year old

Hello Anna,

Thanks so much for your feedback, and for using doxo! We’d love to hear more about what improvements you’d like to see—feel free to write to us with feedback at [email protected].

Thanks again,
Lisa

Texas
1 review
0 helpful votes
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So helpful!
October 7, 2021

I really appreciate the bill pay app, it has come in really handy for keeping up with my bills. Also love the doxoPLUS!

Date of experience: September 23, 2021
doxo R. — doxo Rep
over a year old

Hello Martha,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa

New York
1 review
0 helpful votes
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What an amazing app!
October 7, 2021

This bill pay app is genuinely useful, unlike a lot of the other apps out there. I used it to pay my cable bill and will try my rent next.

Date of experience: September 23, 2021
doxo R. — doxo Rep
over a year old

Hello Jay,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Nevada
1 review
0 helpful votes
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Love doxo!
October 7, 2021

Doxo has made my payments to bills, easy to keep track off. The apps reminders are great and can be setup with ease.

Date of experience: September 23, 2021
doxo R. — doxo Rep
over a year old

Hello Rajan,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Utah
1 review
5 helpful votes
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I was redirected to Doxo when trying to pay my Strata Network bill. I paid it and the next day my service was disconnected. We all have COVID and we need internet to work and do school. We called Strata and they have never heard of Doxo. The part that is fraudulent is that Doxo made every effort to look like they "are" strata. Their merchant account even says "Dox Strata Networks " only part of their name and the whole name of strata. Their email response to me had a strata logo on it. They never informed me that they would be paying my bill in days until after they had my money. This has really hurt my family. I do not want an apology. I want your business shut down. You are a cancer in the life of the people you use. If you can get millions of people to give you a hundred dollars then you hold it for 2-4 days you then have hundreds of millions in your account at all times to use to make even more. And you charge for this Service. The only reason that you make yourself look like these individual companies is to trick people into using you. They NEVER would use your service if you told them how you operate. We don't need you. You hurt people.

Date of experience: September 8, 2021
Missouri
1 review
2 helpful votes
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This company is not worthy to receive not even a single star! They claimed to be something they are not and took our money and we have yet to receive it back! Beware of Doxo. It's a scam! Class action law suit is definitely coming!

Date of experience: August 5, 2021
doxo R. — doxo Rep
over a year old

Hello Jesus,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

Michigan
1 review
0 helpful votes
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I paid my car note through DOXO. Then a week later the finance company my car is through called for a payment. I was so confused and asked them were they sure about not receiving the payment. They were sure and so sure they told me they did not participate with DOXO with getting payments. (I cried and was scared) I thought were did this payment go. The finance company at first did not want to help me, it was my job to figure it out. They wanted a payment. I got in touch with an representative from DOXO his name is Jacob(God sent to me and more ways they he could ever imagine) He listened and he cared to help me. Jacob even asked if I wanted to 3 way call the finance company(and we did the following day). Jacob found the problem immediately, I had typed the wrong account number by one digit. Jacob is awesome and a wonderful people person. He iwas calm about making sure I was okay and reassuring me he was going to help me take care of the issue.(and he did). Jacob will always be a blessing to me and my family. Keep being the blessed person you are and allowing your light to shine and brighten up others day.

Date of experience: July 22, 2021
doxo R. — doxo Rep
over a year old

Hello Renee,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are thrilled to hear you had such a positive experience with doxo's Customer Support team. If there's anything else we can do, please don't hesitate to reach out to Support again.

All best,
Lisa

Washington
1 review
0 helpful votes
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So convenient!
July 13, 2021

Since using doxo, paying my bills has become so easy. I literally set everything to autopay and it takes care of it for me. It's so nice not having to log in to multiple different websites every month to pay all my different bills. Their doxoPLUS program is a great addition - I love being able to track my credit score as well.

Date of experience: July 13, 2021
doxo R. — doxo Rep
over a year old

Hello Erica,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Washington
1 review
0 helpful votes
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Saved by doxo
July 13, 2021

My checking account was stolen and I had to change out my bank account. Because all my bills are paid through doxo, I only had to change my account in one place rather than for every bill I was paying. It was a real life saver and so convenient.

Date of experience: July 13, 2021
doxo R. — doxo Rep
over a year old

Hello Liam,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

North Carolina
1 review
3 helpful votes
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Slow payment
July 11, 2021

Took 21 days for payment to be sent to my toll roads bill resulting in a late fee on top of the $3.99 fee I had to pay Doxo to begin with.

Date of experience: July 11, 2021
doxo R. — doxo Rep
over a year old

Hello James,

Thanks for your feedback. We’re actively working to speed up processing times. At this time, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment.

If you have any questions, please reach out to our Customer Care team at https://support.doxo.com.

Best,
Lisa

New York
1 review
2 helpful votes
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They are a scam
July 10, 2021

My dad found the website because he wanted to pay ezepazz and he payed them the money so they can transfer it they have been constantly withdrawing money from his credit card some othe reviews are fake to make it seem like its not a scam.

Date of experience: July 10, 2021
doxo R. — doxo Rep
over a year old

Hello,

Thanks for taking the time to provide your feedback--we're sorry to hear about this misunderstanding. It sounds like your father signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. If doxoPLUS isn’t a good fit for your payment needs, you can cancel at any time by managing your subscription here: https://user.doxo.com/subscriptions

We'd like to investigate this issue and make things right with you. Our Customer Support team is available via live chat at https://support.doxo.com. We hope to hear from you or your father soon.

Thanks,
Lisa

Arizona
1 review
2 helpful votes
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Charged me to pay a lab fee, thought i was dealing with the vendor, why would Ipay a fee?
See DOXO and run!

Date of experience: June 29, 2021
doxo R. — doxo Rep
over a year old

Hello Scott,

We understand your concern about fees. To let you know, you can pay your bills via a linked bank account for FREE on doxo when you pay on the mobile app: https://www.doxo.com/mobile/

We also have a subscription service, doxoPLUS, which allows you to pay any number of billers without an individual fee when paying directly from your bank account. At less than $5 a month, it’s an especially good deal if you pay multiple regular bills! It also offers overdraft protection, identity theft protection, credit protection, and more key features that help you pay your bills securely and guard your financial health.

If you'd like more information about either of these payment options, you can reach out to our Customer Care team at https://support.doxo.com.

Thanks,
Lisa

Kansas
1 review
4 helpful votes
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Scam company
June 25, 2021

Not an authorized 3rd party payor I was told by State of Colorado! Accidentally somehow paid them as bill for toll payment. Still got bill and fees increased and state withheld Drivers license. Brought un proof of paying DOXO. And basically they looked and said never heard of them. Have nothing to do with us! You still owe us! Wow Scam Alert!

Date of experience: June 25, 2021
doxo R. — doxo Rep
over a year old

Hello James,

I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.

Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.

If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!

Best,
Lisa

Georgia
1 review
2 helpful votes
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Where my money
June 23, 2021

Where my money 265.00 I paid on a bill through y'all they have not received it where is it at.Don't Trust them at all take your money and run away with it just wanna know where my money is would like it back or pay the bill thank you

Date of experience: June 22, 2021
doxo R. — doxo Rep
over a year old

Hello Michael,

I’m sorry to hear you’ve faced this issue with our service. We’d like to have the opportunity to investigate this further. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you!

Best,
Lisa

Washington
1 review
0 helpful votes
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I use doxo to pay my bills all in one place. It helps me stay organized and on track and makes the tedious act of paying bills much easier. I endorse wholeheartedly!

Date of experience: June 22, 2021
doxo R. — doxo Rep
over a year old

Hello Elizabeth,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Washington
1 review
1 helpful vote
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Been using doxo to pay bills for a while now, but writing a review because doxo just launched free pay! Meaning you don't have to pay a processing fee for your payments to your billers. You have to link your bank account, but I was doing that anyway. You can also get free identity theft protection and credit monitoring. Score!

Date of experience: June 15, 2021
doxo R. — doxo Rep
over a year old

Hello Kaitlin,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

Virginia
1 review
2 helpful votes
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Don't trust doxo
June 9, 2021

Made a payment through them to pay a dental bill. Doxo said that the payment was delivered on a certain date. I checked will my biller and they show no record of receiving my payment. I tried to get ahold of doxo and had no luck. All I got was the virtual chat that was useless and answered none of my questions or how to talk to a live person. If you have any other means to pay your bill do it. Its a Horrible feeling that I can't resolve this issue with them. Especially during this time when money is tight. I feel that that I'm out the money I payed through them. DO NOT USE THIS COMPANY TO PAY YOUR BILLS.

Date of experience: June 8, 2021
doxo R. — doxo Rep
over a year old

Hello Michael,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. If you'd rather not use our virtual chat service, please email [email protected] and an agent will open a ticket so that your issue can be addressed as soon as possible.

Best,
Lisa