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doxo

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Americans spend trillions on recurring bills each year, wasting hours on clunky sites, multiple logins, and limited payment options. The average family juggles 10+ bills monthly—costing time and money.

Discover why millions turn to doxo for bill pay. We’ve helped over 10M households manage every bill and due date in one secure place. With our secure, user-friendly mobile app, you can schedule, track, and pay all bills—anytime, anywhere—with flexible payment methods and one login. Enjoy free payment delivery options and peace of mind.

Beyond our Free bill pay solution, doxoBILLS, we offer doxoPLUS, a subscription service designed to safeguard your financial well-being. Upgrade to doxoPLUS for just $5.99/month (plus tax) for a comprehensive suite of premium features, including: $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection.

Take control of your bills today at www.doxo.com/u/bill...


doxo.com
Founded in 2008
Bellevue, WA
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doxo Reviews Summary

doxo has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.

service
48
value
44
returns
34
quality
41
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Pete P.
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In the past I have had trouble staying organized and on top of my bills and expenses. I've been using doxo and I have to say that it has helped me be way more consistent and keep my stress levels down. Doxo for the win!

Date of experience: October 26, 2022
doxo R. doxo Rep
over a year old

Hello Pete,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Pennsylvania
1 review
0 helpful votes
Follow Thomas K.
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Love having Doxo paying all my bills. Never have a late payment and I never worry about all my bills paid by Doxo. Great Job!

Date of experience: October 19, 2022
Tennessee
1 review
5 helpful votes
Follow Ann F.
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Very disappointed
October 13, 2022

I paid through this app and the money was sent to the wrong company. I have tried since June to get the money back so I can pay the right place. Money should have went to Archers Home Healthcare and it was sent to Home Healthcare in another state and this Doxo company tells me its my responsibility to get the money back. No help at all.

Date of experience: September 13, 2022
doxo R. doxo Rep
over a year old

Hello Ann,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

New York
1 review
5 helpful votes
Follow Ryyan H.
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Terrible!
October 12, 2022

Ive tried making my car payment twice through doxo. Both times theyve charged my bank account and held the money for about 2 weeks before suddenly refunding my money? Been hit with late payments because they cant deliver the money. Will never use again and recommend nobody else does either. Not to mention they claim there to be no fees when you link your bank account. And as you can see in my receipt i paid with a bank account and was charged 4.99. Ridiculous company filled with lies

Date of experience: September 12, 2022
doxo R. doxo Rep
over a year old

Hi Ryyan,

Thanks for taking the time to provide your feedback. Regarding the $4.99 fee you mention, it sounds like you signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more.

If doxoPLUS isn’t a good fit for your payment needs, you’re welcome to cancel at any time by managing your subscription here: https://user.doxo.com/subscriptions

If you have any questions please reach out to our Customer Support team. They’re available via live chat at https://support.doxo.com.

Thanks,
Lisa

Indiana
1 review
0 helpful votes
Follow William S.
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Confusing
October 11, 2022

I kept getting notices from Dixon to pay a medical bill. It did not give an amount or a provider. Every month I would get one and I tried to find what I owed and to whom I owed it to. When I went to, "pay bill" it was $0.00. It was not until I got a late notice and a warning to be turned over to a collection agency that I was able to figure out who I owed and how much ($5.10). Even that letter had a typo on the notice that led to a "not found" site. They printed https://paybiotel.promptd.com instead of https://*******@promptd.com. My experience with this billing service was flawed and impossible to understand how much and who I was being billed for.

Date of experience: September 10, 2022
doxo R. doxo Rep
over a year old

Hello William,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

Bangladesh
1 review
0 helpful votes
Follow Susmi S.
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I use this product of sound system, Very good product. 12 volt 2amp with use sound very good and clear.

Date of experience: August 28, 2022
doxo R. doxo Rep
over a year old

Hello Susmi,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,

Lisa

Missouri
1 review
2 helpful votes
Follow Dale W.
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DONT TRUST DOXO BILLPAY
September 14, 2022

They were suppose to pay my Ga Power Bill automatically. They had the Due date on my account as almost a month late on their site. Causing me to have my power Disconnected. When I tried talking to them about it they just kept sending me automatic messages to call my provider direct. Wouldnt even talk to me after THEY SCREWED UP.

Date of experience: August 15, 2022
doxo R. doxo Rep
over a year old

Hello Dale,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

North Carolina
1 review
2 helpful votes
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I used this company to pay my state taxes. My credit card was charged on April 9 for the amount of taxes due and their 5.5% fee for processing. I received a Notice of Collection because the Department of Revenue did not receive the payment until 6/15? What did they do with the money for 67 days?

Date of experience: July 18, 2022
doxo R. doxo Rep
over a year old

Hello Teresa,

It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!

Thanks,
Lisa

Georgia
1 review
1 helpful vote
Follow Brittany B.
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Wish I could leave a 0 star review. Their website clearly states "NO Payment fees" what they fail to mention to you until after you submit a payment is that there are fees. They call them "Payment Delivery Fees". They are to cover their overhead. You are ALWAYS subject to these fees unless you sign up for the "PLUS" package which you have to make monthly payments to use... When you call, you spend literal HOURS on the phone for them to tell you "If we refunded everyone's fees we wouldn't be in business." I called on behalf of an elderly person who has recently been diagnosed with some memory issues. They stated that in this case, the misunderstanding wasn't their concern and refused to refund the customer's fees. When I pressed and asked if that meant that they never made exceptions and refunded fees, Vicki in Senior Management stated that "Yes we do sometimes return fees, but in this case we absolutely will not be doing that."

Date of experience: June 20, 2022
doxo R. doxo Rep
over a year old

Hello Brittany,

We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.

If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.

Thanks,
Lisa

Florida
1 review
0 helpful votes
Follow Yudy U.
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Posible pérdida de mi dinero
July 1, 2022

Paque por error por esta página hace más de 10 días y no le han entregado el dinero a la compañía y voy a perder mi carro por no pagar. Y esta compañía doxo dice que va a escalar el tema. Por Dios no se que hacer. Y en el chat que ellos tienen que es el único medio de comunicación no dan mayor respuesta. Quisiera saber si se va a perder mi dinero pero nadie dice nada

Date of experience: June 1, 2022
doxo R. doxo Rep
over a year old

Hello Yudy,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

Pennsylvania
1 review
0 helpful votes
Follow Amy C.
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It made me chose a star - this co deserves ZERO! I received an email that paying my bill through Doxo wouldn't have a fee. I was charged $3.99, which I haven't paid and now I'm getting another payment request for a fee on that fee. I called numerous times, finally got Andrea -she verified my phone # to call back in case we go disconnected and requested that I email my notice to her. She confirmed receiving my email and put me on hold for almost 25 minutes total, then of course was disconnected. I've not gotten a call or email response. This company is a TOTAL SCAM. You can't contact any human to help you. DO NOT DO BUSINESS WITH DOXO. I want these fees removed, then I will never do business with DOXO SCAM AGAIN.

Date of experience: May 25, 2022
doxo R. doxo Rep
over a year old

Hello Amy,

I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.

Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.

If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!

Best,
Lisa

Alabama
1 review
1 helpful vote
Follow fukksitejabbertoo M.
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So, I try to make my Utility Payment online. Click on the Utilities website (onlie, because the Postal Service has failed in getting my payment to them), get directed to DOXO. Pay the bill. They Charge me $10 to forward the payment... grumble! Sao, at the end of it, I can find no evidence that the money I posted (Gave them CC info) will be qpplied to the Utilities Acct # for me. AND then... oh it will be 5 days before the Utility Co gets it... so it's late... add a late fee from them! I called the Utility Company... the said they won't receive that payment for 2-3 weeks!... and emphasized that they are not affiliated with DOXO... and THEY DO NOT RECOMMEND USING DOXO TO PAY BILLS. I hate scammers with a passion... Be Careful where you click!

Date of experience: May 6, 2022
doxo R. doxo Rep
over a year old

Hello,

I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.

Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.

If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!

Best,
Lisa

New York
1 review
1 helpful vote
Follow Eyen Z.
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I make a payment with doxo, they never send my payment to the company, it's been six months and spending my time calling so i can have my money back

Date of experience: May 4, 2022
doxo R. doxo Rep
over a year old

Hello Eyen,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

Utah
1 review
3 helpful votes
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Misleading
April 8, 2022

Whenever I try to pay a bill online, this pops up as top result in search. It appears to be the official website to pay bills, but once you start filling out information you see fees start to pop up. So, this company's business model is basically to lurk on the internet and try to convince you that they are the legitimate business so that you can get suckered into paying extra fees.

Date of experience: March 8, 2022
doxo R. doxo Rep
over a year old

Hello Doug,

It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!

Thanks,
Lisa

New Jersey
1 review
0 helpful votes
Follow John K.
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Lip service
March 12, 2022

They sent the payment to the wrong company and all I get is lip service. They contacted the company to return the payment … that all they saying is the updated. While that is happening. I am getting the other company busting me for payment. The bottom line is … if you got a credit card. You do not need Doxo… plus you save on their processing fee which is high

Date of experience: February 10, 2022
doxo R. doxo Rep
over a year old

Hello John,

It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!

Thanks,
Lisa

Italy
6 reviews
0 helpful votes
Follow Ethan S.
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Easy navigation
December 8, 2021

I guess that it\s very convenient to have a service which lets you to pay all the bills you're needed just browsing one website. So, I have decided to try this service in order to assure myself that it's really worth trying working weith this service. Actually, everything was okay and I successfully started to use this service as it seemed to me pretty comfortable to pay all my bills. Anyway, i woudl definetely recommend this service to all those who are annoyed of pay bills on different websites and services. It's easy to connect al your bills and it's easy to navigate here.

Date of experience: December 8, 2021
doxo R. doxo Rep
over a year old

Hello Ethan,

Thank you for the kind words, we really appreciate you taking time out of your day to share a review. All of us at doxo are happy you are enjoying our bill pay service!

Best,
Lisa

India
1 review
0 helpful votes
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This has been a game changer for me! Love using it. The reminders are super useful and have kept me on top of things. Super thumbs up!

Date of experience: September 28, 2021
doxo R. doxo Rep
over a year old

Hello Timothy,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

India
1 review
0 helpful votes
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I've been using Doxo for a few months now and don't know how I ever did without it! The great part about Doxo is that it saves you from missing your bill payment deadlines! It has become a part of my routine now and saved me multiple times from paying late fees. Highly recommend.

Date of experience: September 27, 2021
doxo R. doxo Rep
over a year old

Hello Vismaya,

Thanks so much for your feedback, and for using doxo! We’d love to hear more about what improvements you’d like to see—feel free to write to us with feedback at [email protected].

Thanks again,
Lisa

India
1 review
0 helpful votes
Follow Surabhi K.
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Super helpful tech
October 7, 2021

Such a huge help to have doxo! A relief to not have to remember when to pay bills and to know I won't have to pay extra if I forget. Don't know what I would do without this every month.

Date of experience: September 27, 2021
doxo R. doxo Rep
over a year old

Hello Surabhi,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa

India
1 review
0 helpful votes
Follow Anubha B.
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It helps me stay up to date with my due dates with the free bill reminders!
Its saved me so much money lost otherwise due to late fees
The app is also super easy to use and is very convenient. I pay all my utility bills through it.
Thank you for building this - whoever did.

Date of experience: September 27, 2021
doxo R. doxo Rep
over a year old

Hello Anubha,

Thanks so much for your feedback, and for using doxo. We’re happy you are enjoying paying your bills with our service!

Thanks again,
Lisa