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Finance/Bill Pay
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doxo

3.1
doxo.com
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Americans spend trillions on recurring bills each year, wasting hours on clunky sites, multiple logins, and limited payment options. The average family juggles 10+ bills monthly—costing time and money.

Discover why millions turn to doxo for bill pay. We’ve helped over 10M households manage every bill and due date in one secure place. With our secure, user-friendly mobile app, you can schedule, track, and pay all bills—anytime, anywhere—with flexible payment methods and one login. Enjoy free payment delivery options and peace of mind.

Beyond our Free bill pay solution, doxoBILLS, we offer doxoPLUS, a subscription service designed to safeguard your financial well-being. Upgrade to doxoPLUS for just $5.99/month (plus tax) for a comprehensive suite of premium features, including: $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection.

Take control of your bills today at www.doxo.com/u/bill...

doxo.com
Founded in 2008
Bellevue, WA
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doxo Reviews Summary

doxo has a rating of 3.1 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.

service
48
value
44
returns
34
quality
41
This company responds to reviews on average within 13 days

We monitor reviews for authenticity

Stephen T.
Rhode Island
1 review
0 helpful votes
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Easy
February 8, 2023

Very easy to use and will continue to use for all my bills

Date of experience: February 8, 2023
doxo R. — doxo Rep
over a year old

Hello Stephen,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Stacy A.
Florida
1 review
0 helpful votes
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Doxo
February 8, 2023

Simple and easy to use. Also signed up for auto pay

Date of experience: February 8, 2023
doxo R. — doxo Rep
over a year old

Hello Stacy,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Cheri K.
Oregon
1 review
0 helpful votes
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Payment simplified
February 8, 2023

Once your set up this is a convenient and easy way to pay the garbage bill.

Date of experience: February 8, 2023
doxo R. — doxo Rep
over a year old

Hello Cheri,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Bryanna H.
Texas
1 review
0 helpful votes
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Excellent
February 8, 2023

Doxo is super easy & reliable. I just love it. It makes my life a lot easier!

Date of experience: February 8, 2023
doxo R. — doxo Rep
over a year old

Hello Bryanna,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

gl O.
Oklahoma
1 review
0 helpful votes
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Monthly auto payments
January 27, 2023

It is very convenient for a small fee. The payments are made as promised and the payee receives my payments on time.

Date of experience: January 26, 2023
doxo R. — doxo Rep
over a year old

Hello gl,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Jo Ann Q.
New York
1 review
0 helpful votes
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Excellent
January 26, 2023

Easy to comment and send. Great experience will use often.

Date of experience: January 26, 2023
doxo R. — doxo Rep
over a year old

Hello Jo Ann,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Theresa W.
Alabama
2 reviews
0 helpful votes
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Very quick
January 26, 2023

I pay my bill one day and I usually get an email the next day from the power company saying they received it.

Date of experience: January 26, 2023
doxo R. — doxo Rep
over a year old

Hello Theresa,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Bryan J.
Oklahoma
1 review
0 helpful votes
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Lowes
January 26, 2023

Very easy and understandable. Will use it f on now in. Thank you

Date of experience: January 26, 2023
doxo R. — doxo Rep
over a year old

Hello Bryan,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Greg Q.
Missouri
1 review
0 helpful votes
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Great!
January 26, 2023

Easy fast will use again.felt confident it was secure.

Date of experience: January 25, 2023
doxo R. — doxo Rep
over a year old

Hello Greg,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Esmeralda F.
California
1 review
0 helpful votes
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Very easy and convienient
January 25, 2023

Amazing, just a click of the button and boom your payment is done.

Date of experience: January 25, 2023
doxo R. — doxo Rep
over a year old

Hello Esmeralda,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Mikhail T.
California
1 review
1 helpful vote
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The payment wasn't delivered
February 15, 2023

The payment to Navia Benefits Solutions wasn't done. Doxo provided with a trace number but Navia doesn't get money via electronic transfers. I lost $5 but more dramatically I lost two weeks with Doxo.

Date of experience: January 16, 2023
doxo R. — doxo Rep
over a year old

Hello Mikhail,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

Bobbie U.
North Carolina
1 review
0 helpful votes
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It was awesome
January 9, 2023

It was awesome. It only took maybe five minutes from start to finish to complete the whole entire process and the payment was gone. I especially like the fact that the funds are taken out right away so that I don't have to worry about using that payment in error.

Date of experience: January 8, 2023
doxo R. — doxo Rep
over a year old

Hello Bobbie,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Johnny S.
Texas
1 review
3 helpful votes
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Rip off
February 6, 2023

I paid my electric bill using Doxo.
Confirmation said it would be paid by Nov. 22,
Then in Dec. I get word that my electric is to be turned off for non payment.
On Dec. 20, After several hours was finally able to talk to a person from Doxo, whom gave no reason for the bill that was deducted from my bank account plus there fee, was not paid.
So at current I am out the amount of the electric bill plus a late fee doxo's fee, plus the amount I have paid the electric company that I already paid Doxo for.
This is ridiculous.
Rep. From Doxo said a refund would be mailed to me within two weeks, which I have not yet received.

This is poor business
I would highly discourage anyone from using this company

Date of experience: January 7, 2023
doxo R. — doxo Rep
over a year old

Hello Johnny,

I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right.

You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon!

Best,
Lisa

MARCIA U.
Ohio
1 review
0 helpful votes
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Account payment
January 5, 2023

No problems, payment went through quickly. Will use again!

Date of experience: January 5, 2023
doxo R. — doxo Rep
over a year old

Hello Marcia,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Joan G.
Indiana
1 review
0 helpful votes
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Bill payments
January 5, 2023

It was easy and fast. Bills where paid on time had no trouble filling the forms out

Date of experience: January 5, 2023
doxo R. — doxo Rep
over a year old

Hello Joan,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Earl V.
Kentucky
1 review
0 helpful votes
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Paying City
January 5, 2023

Good way to pay used it couple times it an ok system

Date of experience: January 4, 2023
doxo R. — doxo Rep
over a year old

Hello Earl,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Brenda O.
District of Columbia
1 review
0 helpful votes
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I only wish that you get the bill in a day
January 4, 2023

Making a payment is good but can you also mail in a matter of days thank you

Date of experience: January 4, 2023
doxo R. — doxo Rep
over a year old

Hello Brenda,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Mary Ellen F.
New Hampshire
1 review
0 helpful votes
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Very easy to use
January 4, 2023

Very easy to use, like the reminder email you get. Then once you set up payment another email is sent

Date of experience: January 4, 2023
doxo R. — doxo Rep
over a year old

Hello Mary Ellen,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Sharon T.
Idaho
1 review
0 helpful votes
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Helpful Tool
January 4, 2023

I love the reminders and it's simple to use. Thank you!

Date of experience: January 3, 2023
doxo R. — doxo Rep
over a year old

Hello Sharon,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

Emilio H S.
Texas
1 review
0 helpful votes
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Easy to used, very happy
January 4, 2023

Never use web, so easy. On the fingers tips.Am very happy. Excellent Service

Date of experience: January 3, 2023
doxo R. — doxo Rep
over a year old

Hello Emilio,

Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!

Thanks again,
Lisa

26 reviews are not recommended
Doxo Reviews
doxo R.
Typically responds within 13 days
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