Dot & BoReviews 270

I ordered a pillow from Dot and Bo in May. I was told they would send a delivery message and tracking number when the item was shipped. By July no delivery, so I contacted customer service and asked about the delivery date. They were prompt with a response and gave me a date. When that date passed I contacted CS again and was told the delivery would now be in September. I checked the D&B website and noticed the pillow I had ordered was now advertised for $10 less than what I purchased it for and with an estimated delivery date earlier than the one I was given for mine purchased in May. Once again I contacted their CS and was told that they would give me a $15 credit for a future order. I asked again for a refund since I would never buy anything from this site again. Did not hear a response back but the credit for a future purchase appeared on my Dot and Bo account. I periodically checked on the delivery status of the item and saw that the ship date kept being pushed back, now finally to December. I suppose six months is my limit so I decided to give up and ask for a refund. As usual the response was quick and stated that I would get a full refund within 10 days. We shall see but they have had my money for six months. What a pretty deal for them.

Not learning from my troubled order with Dot & Bo, my partner ordered two ceramic pots from them.
They arrived fairly on time but in a dozen of pieces, both. In a box with a big Dot & Bo label, wrapped like if they were metal with just a thin layer of paper around.
Again, Do & Boo, even though they came from a vendor in Noth Carolina, you should know what you are re-selling and how it is handled.
My partner sent pictures and asked for his money back. Good luck with that, I said to him. He just told me that he recieved an apologetic message from Tammy. He's going to recieved his refund in ten days, she said.

Gonzalo

I've been getting those BEAUTIFULLY crafted emails for a couple of years.
1) About a year ago, I ordered two sliver-trimmed cocktail glasses. Not terribly expensive, but costly enough. When they arrived, I didn't open the package for over two weeks, as I was on the road for work. The silver plate had overspray on the side of the glass. It was permanent, and not attractive. Really poor quality. I didn't bother to go to the trouble to return them. If I had, I would not have made mistake #2, a subsequent, BIG order.
2) In late August, I ordered the Sterling couch in black. It is a regular item in the inventory. It was allegedly on sale for half price. Actually, that is always the price, and they manipulate the In Stock inventory to ramp up demand. The Sterling couch is a thing of Mid-Century Modern beauty. It is stunning to look at.
Trouble was, it took me five weeks to get a look at it. Shipping was $200, which seemed high, compared to other internet vendors' 0-$100 fee for similar service.
When the couch arrived, it was a thing of beauty. Style to the max. However, it was not padded enough, anywhere, for any level of comfort. The seats were almost hard, and gave way after an hour of sitting. If I moved over, I'd find a comfy spot, until it settled in. So, move again after the first place regained its spring. The back of the couch had a horizontal top board that was so lacking padding that it caused pain and light bruising of my shoulder blades. SO beautiful, yet, so useless.
I took advantage of the 30 day return policy. Little did I know that the policy would take care of me. While I got a prompt Partial Refund, I was hit with a $200 return shipping fee. Almost unconscionable. Customer service was perfunctory and unmoved by my complaints on the costs. Of course, after the fourth email, they pointed to the return language buried deep in the bowels of the website.
The Partial Refund was all I was to get.
Be absolutely sure that a return will not be needed, or you WILL PAY.
I am 0 for 2 with Dot & Bo. I've unsubscribed from their beautiful emails. Life goes on.

UPDATE:
Given my penchant for persistence and petulance, I was awarded a $100 store credit at Dot & Bo. I'm inclined to use the credit, BUT, it specifically excludes shipping costs, so, if that $100-ish item is not satisfactory, I'm on the hook for shipping BOTH ways. I'll give it a try, because I'm nothing if not a good sport. But, believe that I will monitor and examine all the contingencies of this next transaction very closely. And, I will report.

I ordered several items on September 21. As of October 26, half of my order still hadn't shipped. I contacted Dot & Bo on October 9 requesting a status update, and while their customer service was very polite, I did not get any real information about the cause of the delay. On October 15, I got another email from customer service that my order was expected to ship "in the next few days." Obviously, it has not. I have requested my order be cancelled.

I work with lot of old documents that have faded over the years so I need a magnifying glass often. This little gym is perfectly functional and so beautiful, I can leave it sitting out all the time. I couldn't be happier!

We ordered on Aug. 22 a couch and chair. The email confirmation of the order said the order would arrive between Sept. 24 and Oct. 5. On September 22, I emailed customer service asking for a status update. On Sept. 24 I emailed customer service saying we were going to contact our credit card company if we didn't hear back. I got an email response within three hours and was told later that day the items were shipped. According to the tracking information I eventually got, they didn't ship until Sept. 29. Still waiting. Oh, and they charged our credit card on AUGUST 23 for items that didn't ship until more than a month later. If shipping estimates are correct now (I'm not holding my breath) we might have the couch and chair by October 16. If there had been any way to cancel this order and get our money back, I would do it in a heartbeat.

I ordered a dining table July 7. The website said that it would arrive mid-August. It didn't. After many emails and status tracking Dot & Bo assured me that the item would arrive mid-September. It didn't. Despite Dot & Bo's claim that I was on the "priority list" the scheduled October delivery didn't arrive.

So much wasted time and energy. I've already purchased chairs to match this table. Meanwhile my family is eating on a fold-up card table. Dot & Bo offered a partial refund and a rescheduled delivery date. Simply not good enough at this point. If they wanted to make this situation right they should comp the entire order for the incredible hassle and broken promises. I'm so disappointed. I had hear good things! Not true - Stay away from Dot & Bo!

I ordered the set of 3 mounting arrows in June. In the middle of September (far too late) I received one arrow. Not the best. I will say, despite their poor shipping, their customer service is attentive, and did refund me my money - no real problems there.

Because I do love the stuff on their site, I placed another order for different items. One item is expected by Oct. 7, the other by Oct. 27. If I don't get these items until Thanksgiving, then shame on me, and lesson learned.

2 stars for their customer service. 3 more will come if I get my packages on time, with all the items I actually ordered.

Ordered 2 sets of bookends June 20,2015. My credit card was charged IMMEDIATELY. The order said the bookends would be delivered mid-July. By Aug 2, no delivery. Contacted Dot & Bo, service rep emailed me that the bookends were backordered, but were expected to be delivered the next week. Never came. ON August 22, I went on the Dot & BO site WHICH STILL WAS ADVERTISING THE BOOKENDS and it even said, "Hurry, only 4 left!" I immediately contacted D & B & they ignored the comment about advertising that they had 4 bookends left & just said that they were now expected to be delivered to me between Sept 16-23. It is now Sept 25 and no bookends. I am DONE WITH D & B & have requested my money back. I feel as if they should also give me interest on the money they have held for OVER 3 MONTHS! I will NEVER ORDER anything from this company again. TOTAL RIP-OFF Company! FALSE ADVERTISERS WHO JUST TAKE YOUR MONEY & DON'T DELIVER PRODUCT!

I ordered 2 Joanie chairs. While trying to assemble them I noticed the holes did not line up with the chair to the base of the chair feet. I immediately called and I was told they would contact their service department to get me the correct feet. After submitting photos that clearly show the holes do not match no matter how you try they advised me that those are the correct feet and I need to turn the feet 90 degrees. At this point I'm very frustrated and certainly no idiot to try and assembly a chair. No way in hell will those feet work. Laura contacted me through email and explained that they no longer have that chair available and they could refund my money or find something else. Well of course they will refund my money that is convenient for Dot and bo but certainly not me as a consumer. And find something else? I ordered those for a reason. Very disappointed and would not recommend ordering from them.

I bought 2 lamps that didn't look like they did on the site. Come to find out that not only do I have to pay to have them shipped back, but that I lose my original $20 shipping fee. I contacted the company saying that the lamps were misrepresented on their site. Instead of trying to keep me as a customer and offering to make it right, they want me to send them pictures of the lamps so THEY can assess whether or not my opinion is right. Hahahah. The customer is always right. Oh wait, your never again customer is always right. #dot&no.

I was quite excited to finally order two acorn-shaped metal boxes, and after waiting for more than five weeks, I finally received my package. When I opened the poorly packed box, I was surprised and quite disappointed to see only one of the acorn-shaped metal boxes, and it has a mismatched top and bottom. I wish I had read all the reviews and checked with consumer reports before I ordered anything. I was eventually given a refund, but it took several calls and lots of frustration.

My order was 4 boxes that were reported to have been delivered on the 16th. I only got 3 so I called customer service. The wonderful "Joy" took my issue to operations to try to track down another chair while customer service worked to track down the fourth one, which was finally delivered the afternoon of the 16th. When I called to let dot & bo know that the chair had arrived, I got the same customer service person who had just been checking on my issue and remembered me. Thanks for having real people.

I ordered a wooden coffee table that was delivered in early July. After about a month the solid walnut table developed a white haze in several areas. I had a furniture repair person take a look at it while they were at my house to repair my sofa. The guy told me that this is most likely the result of moisture that was trapped in the wood under the finish. I emailed with Gennavieve from Dot and Bo to see about receiving a refund for the table even though it was outside of the 30 day return policy. I was offered a small credit to my account for a future order. How can Dot and Bo not stand by the quality of their products. It's not like I simply changed my mind outside of the 30 days. The product was defective. Beware of purchasing from them. They do not stand behind their product.