Dot & BoReviews 270

Not only was I overcharged $1500... But I ordered 6 black chairs. 5 were correct one was not.
I then had to send wrong one back & wait for new to be delivered. I just opened box and it's the same WRONG colored chair! So now after being overcharged, which was an engineering error apparently I've TWICE been sent the complety wrong chair.
It seems they are a bit of an unorganized company as I purchase a lot online & have never experienced such unprofessional service.
Now I'm going to have to spend more hours emailing, on phone trying to send wrong chair back & get replacement.
Don't waste your time or money, use a reputable site.

I ordered 6 Eiffel slope chairs. Two chairs arrived damaged and none of the plastic feet were included for any of the chairs. After returning the two chairs, they once again arrived damaged. After sending them back a second time I cancelled my order. I finally received the feet some time later after 2 more emails asking where they were. In the same order I purchased a sideboard which I waited weeks for and it also arrived to the delivery company damaged. From there I cancelled it also and will never order from Dot & Bo again! Whoever packages and ships their products is beyond terrible! Not to mention the fact that their shipping charges are outrageous and then still arrive damaged!

UPDATE: Dot and Bo's customer service was great. They offered me discounts, but I was no longer interested in the product, so they arranged for a pickup of the item.

Tried to buy a $300 bar cart. Cart was delivered 3 weeks after the original delivery estimate. After emailing customer service, was told they would look into and email me back. Finally I received package without a follow up email even though the site still said it hadn't even shipped. Cart was constructed completely differently to that of the picture on the website. Lesser quality materials, obviously different design. It was very clearly a copy of the original which was photographed where even the the simplest design aspects were not honored. The bar cart was not even close to flush with the ground. I sent them a picture with a pencil underneath the wheel, so about 1/2 an inch crooked. Each shelf was also crooked. The wheels in picture were wood, in the one they sent they were possibly a poor quality wood, but felt more like plastic with coating. In pic, the wheels were light brown wood, in reality they were jet black (this is how misleading the picture was.)

There's a lot to be said for having more negative 1 star reviews than positive. If it means you need to revamp your business shipping methods, you might need to pay closer attention to what customers are telling you rather than simply a generic apology. That being said, this was my first order, of course never received because I cancelled it and requested a refund. I will not attempt a purchase again. Hint, if you advertise it, you'd better make sure you have it in stock FIRST, especially when you're taking payment up front without delays. Nobody likes to be given an order date only to be told there is a delay after waiting a month, months, or even longer as some people have reported.

Their customer service is terrible. I've spent almost $2,000 on their furniture in the last 2 years and when my coffee table was delivered without being unpacked, instead of upgrading me to white glove delivery service, which I was prepared to pay for, they suggested I "contact task rabbit." The coffee table weighs 200 pounds and I only weigh 120lbs.
There's no reward for being a loyal customer.
You can get better stuff elsewhere with better customer service.

After reading the reviews. I was little nervous that I wouldn't get my order... But I received it in a timeLy fashion (1 week) and it looks great in my hallway! I have nothing but good things to say about this company.

After countless AOL Searches and browsing the overwhelming number of Amazon and Overstock options, I've finally found a site which has just the right number of options to review with very competitive pricing. I love how they categorize their furniture by themes to help take a lot of unnecessary sifting out of my day. My first purchase was a smaller version of the green glass lamps pictured which I returned because they were too small. I was able to discover that the original manufacturer had created larger versions and asked Dot & Bo if they could add to their site and I made a very happy exchange!

I ordered a light for my nursery two weeks ago and was promised a delivery date between June 30th - July 7th, which has passed and item still hasn't shipped. Customer Service reps have no knowledge of anything, keep saying they need to contact "operations" and get back to me. The lamp is now out of stock so I'm sure IF they do get back to me, they're going to delay the delivery. Don't sell items you don't have! Don't pretend to be a legit retailer when you're a joke. And they charge for delivery. Low class site, don't shop here. You'll end up being charged for items they've already sold to others and lied to.

I called 4 times to find out when my shelves would be delivered. Each time the arrival date moved back and forth. Finally when I was told that I paid for FedEx delivery only to have my order arrive 30+ days after the order was placed, I was tired of waiting and canceled. The marketing scheme at Dot & Bo is to tell you they only have 2 or 3 units left and then take a month to ship after charging the highest shipping rates of any catalog company I've ever ordered from. I order online a lot and everyone but Dot & Bo seems to understand the importance of fast shipments... especially when a customer is being charged top dollar. I won't order from them again.

We ordered two Kennewick lounge chairs that had a 4-6 week delivery time. We were worried that we were ordering something that didn't exist. But the chairs shipped within a week or so and then arrived in just under 4 weeks. The chairs were in crates, so they were in perfect condition. The delivery company was a nice, local company and they were extremely easy to schedule and work with. The chairs are good quality, but not top-of-the-line, so you get what you pay for. We're very, very happy and pleasantly surprised.

I fell in love with Dot & Bo's website, but found them a bit expensive. When my sister in law gave me a gift card there I bought a book shelf that, while I felt was way too expensive, because of the gift card, I bought it anyway. It was a little smaller than I anticipated and the product arrived with no directions on how to assemble it. I am very disappointed in the poor quality-it's the 5-tier Hanover shelf. It's wobbly and the screws continue to come out of the wood. I am extremely disappointed with this. The metal brackets in between do not stand straight up. I am embarrassed to tell people how much was paid for this, and top of the regular shipping I had to pay extra for truck delivery. I would pay maybe $100 for this, but this poor quality is vastly overpriced. I do not want to pay the return shipping and dissemble it, so I'll keep it in the garage for storage, not in the main area. Very disappointed and will not order from this company again.

I am an online shopper - for just about anything I might need; business, personal, gifts. When I came across Dot & Bo, I was attracted to the industrial modern campaign and purchased a couple of things. As each item arrived I was thrilled with the quality and astonished that everything was as described and more. I was inspired to update my office after seeing what Dot & Bo could do to accent the creativity of my design and marketing company. So now, I am a repeat customer and telling everyone I know to check them out.

I purchased a four door storage cabinet in turquoise from Dot and Bo. It was on sale for $169. At the time it occurred to me that I might want a second matching cabinet, but I decided to wait until the first one arrived so that I could be sure of keeping it. The cabinet came in and fit perfectly into my room. Next morning I went to Dot and Bo's website and looked up the cabinet. Now it was priced at $189. I contacted customer service through email and explained my situation. A very kind lady named Patricia arranged to credit my account for $20 so that I could purchase a second cabinet at the same sale price as the first. I consider this outstanding customer service and am grateful to everyone at Dot and Bo who were willing to help me. Oh, and I did purchase the second storage cabinet.