Dot & BoReviews 270

This company is the absolute worst e-commerce company I've dealt with in 21 years of purchasing over the Internet. I purchased 2 bar stools on "sale" during Black Friday last year.
A few weeks after placing the order, I received an email telling me that the item had been discontinued and that they would be refunding my credit card.
Fast forward to early February this year and I see that the bar stools are now shown as being available. I called Dot and Bo and spoke to Matthew who guaranteed me that they were indeed available and although they were at their Nevada Warehouse, it would still take about 4 weeks for them to ship. Having been guaranteed and assured that this time I would indeed receive the bar stools, I placed the order on February 12th. Fast forward to March 7th (today) and I receive the exact same email telling me that they were just informed that the bar stools have been discontinued and they are cancelling my order. The refund does nothing to make up for the time I've wasted twice trying to place the order with this company, not to mention - 3 months later and I still don't have stools for my kitchen.
Clearly this company has no control over their inventory and based on my experience (and apparently the experience of many others as shown in the other reviews I see here), this company is not long for this world. My recommendation would be to not waste your time with Dot and Bo. Clearly a reputable company that knows what it's doing doesn't take almost 4 weeks to determine that they've sold you (and charged you for) something that they don't have. This is not an honest or reputable company.

A week after I personally spoke with their representative when they cancelled my second order and told me the bar stools have been discontinued, they still show up as available for purchase on their website at a much higher price. Either their supervisors can't even correct inventory errors on the website or this company is playing games.

***2nd UPDATE Issue resolved. Thank you Dot & Bo.

***UPDATE FROM MY REVIEW BELOW Dot & Bo has reached out to me. They are resolving the issue with me now but for future for anyone buying there read below in the small print at the bottom of each item page it will say "custom made not returnable". They should have this up by the buy now button. I will reconsider buying from them again, just have to make sure it's not custom made.

****My First order was an odd experience. Do & Bo treated me very well in the end. Anyone that is purchasing at this store needs to look at the print at the bottom of the page. If the item is custom made, there are no returns. My item was defected and I sent pictures so it worked out but in the future I will not buy custom.

Here is what I am thinking after my first review:

To sum up: I cancel an order less than 24 hours after ordering a 2112$ console.
After 10 days of frustration and emails with dotandbo, they canceled the order and they gave me a refund.
BUT... Since the order was apparently already "processed" when I canceled it, I have to pay for the SHIPPING, and TWICE! Which is more than 600$!

I ask my bank when Dot and Bo placed the order and took those 2112$... it was 3 days after I cancel my freaking order. My order was not processed until that time.

So, Dotandbo: you are really unprofessional and far from being customer oriented.
Telling that I have been frustrated with this experience is an understatement.

It took you less than 24 hours to have my order "processed" (and there is no proof of that) but it took you more than one week to cancel an order. We live in a world where we can communicate fast with email, text, phone.
So, get your $#*! together and don't bull$#*! your customer.
I'm not paying more than 600$ for the shipping of an order that I cancel in time.

Moreover, I read some of the reviews on your company (which are the majority by the way). The exact same situation happened already. Your answer to this customer was that you would improve your service. Apparently, nothing changes since then...

I ordered a copper alloy occasional table which I was very excited about. I'd been looking for a copper table for ages. When I received it, it was a cheap metal table painted with copper spray paint. I paid $135.45 for the table and freight. When I contacted vendor to return I was told there is restocking and freight charges. Everything has to be done within 14 days or "no soap". My credit will be $72.05. How about that? Expensive lesson. I will not use this vendor again.

We purchased some chairs (the plastic molded knock offs) from Dot & Bo in May 2015. The chairs arrived timely which was nice but one of the chairs was broken upon arrival. It didn't break in shipping, it was clearly broken when packed. They sent a new base for the chair. All was fine until November(ish) when both chairs we purchased started wobbling. I wrote to their customer service in January and was basically told "too bad, there is nothing we can do because it is over 48 hours of purchase". Okay, how many folks have purchased furniture with a 48 hours warranty. Does a chair even become "broken in" within 48 hours? I am really discouraged because I could have paid more money for the real deal but went with this company because a friend recommended and because of the reasonable price (still $400 almost). Now I am out the money and I have to buy more expensive (and reliable) chairs for our office. To say I am frustrated is an understand - I am very discouraged from poor customer service to crap products.

A sofa I ordered for a vacation home was sat on three times and one leg collapsed underneath. It did not fall within the 48 hour defective policy so we could not return it. They did refund 20 % to repair it. It was not even worth repairing and went to the dump. An $800 lesson learned! I also had ordered 5 items in mid November, 4 of the items had to be tracked down by me. One was discontinued, one arrived after it was cancelled, two others arrived 6 and 8 weeks later. The record player I ordered had a defective AC power adapter again did not fall within the 48 hour defective policy. Don't order anything from this site!

I placed an order for several items on 12/25/15, as of today 1/28/16 still have not shipped. According to my order receipt I was supposed to receive the item tomorrow, hard to do when they haven't shipped. They did however charge my credit card fully on 12/25. I called today and demanded a full refund, was assured it would be put through. Tonight I receive an email that all of a sudden my order shipped today and can no longer be canceled or refunded, shame on them. Oh and some of my order isn't included in the shipped items do where is the rest? BAD COMPANY DONT DO BUSINESS WITH THEM, I WILL NEVER AGAIN!

Update to my order, they cancelled one item in my order without asking me if I still wanted it, I did as it was a gift. I assumed they ran out of that item, NO they still have it in stock so why was it cancelled from my order and not shipped? They charged me in full a month ago and now they don't have the courtesy to ask before cancelling part of an order I have been waiting a month for.

Update 2 they answered but said I canceled item, not. They said they shipped the items due to be delivered February 2 but the item they cancelled was one of those items. My review stands.

On December 14,2015 I bought a chair for 540.00 plus shipping. This and other stores were having great sales. But I went with this store due to liking the teal color of the chair. On December 24 after most of the good Christmas sales were done they canceled my order. Dot and Bo then gave me a 30 dollar credit and told me about other chairs in a similar style different colors. The other chairs that I saw cost 999.00. When I requested that they honor the holiday price the company said that they were unable to do that.

In late November 2015, I ordered and paid for a bed. Once I was noticed that it was to be delivered, I waited another few weeks. When it was delivered, the carton was clearly marked 2 of 3. The delivery guys, of course, know nothing. I call Dot & Bo and am told they are looking into it with the shipper. After email and calls, I am told I have to wait for them to investigate. At this point, I am not willing to wait. They have over $750 for an item that I have not received. I guess I have to dispute with my credit card company and go through that ordeal. Terrible experience. Would never order or you strongly suggest no one else does. Lots of customers with the same experience here.

I placed an order for several different items on 11/15/15. Most of the items were to be Christmas gifts. Dates in December were listed in the confirmation email indicating tge items would becteceived early to mid December. Fine. As the dates came and went I contacted the company looking to resolve whatever was holding up delivery. As time passes and I checked status of my order I noticed that each time I looked online the delivery dates were either different or there was no estimated date at all - very odd. I was told that there was a problem with one item so I asked to have the rest of the order sent as they were presents. I was told they would look into it and get back to me which did not happen before Christmas. I then received an email indicating I'd gotten a credit from the company for a cancellation. After that, I was emailed that the item for which there were issues had been cancelled because it had been put in the system with incorrect pricing. My other items once again had delivery dates associated to them. I have still yet to receive any of my items and upon checking my order just now see that the delivery dates are again blank and the status is not yet shipped. This is the worst online ordering experience I have ever had and I will never order from Dot and Bo again. The folks I spoke with were nice, hence 2 stars.

I ordered 3 Whitestone Pendant Lamps ($149.99 each) and a Friends and Family Dining Table ($973.99). The items arrive in late April, 2015. As we were undergoing a kitchen renovation, we stored the items in our living room. The items were installed/put to use in September, 2015. In January 2016 I noticed that two of the lamps had begun to change color, developing large black "splotches" thus reducing the light output and completely changing the appearance of the lamps. These black spots are growing in size. One lamp has not developed a spot. The dining table is described on the website as having a "Walnut Veneer." Around the holidays, I noticed that the "veneer" is actually a plastic wrap because it is bubbling up, peeling and cracking in two spots on opposite sides of the table. I contacted Dot & Bo Customer service to report these failing and defective products, seeking a refund. I was told by Jessica that because I didn't report the damage within 48 hours of receiving the products, that I was not entitled to a refund. They offered to provide me a store credit of 30% of the total spend. Clearly these are defective products that are failing. No reasonable person would expect these products to fail in such a short time frame. However, Dot & Bo will not stand by these defective products they sold.

This week, Dot & Bo agreed to replace the defective lamp shades, agreeing that they should not have failed so rapidly after purchase. Unfortunately, they will not apply the same logic to replacing/reimbursing me for the defective table.

When I opened the box, the incorrect number of items was in the shipment. Mistakes happen. I contacted Dot & Bo and their customer service was prompt and helpful. They gave me a $10 credit and processed the order for the missing item. It took approximately 3-4 weeks to receive that item. I then used the credit to make another purchase. This time the completely wrong item arrived 3-4 weeks later. This was purchased as a X-mas gift, so I was anxious to correct the issue. I contacted Dot & Bo customer service and they placed a correct order for me and gave me another $10 credit. The problem was that I had to wait another 4 weeks for the item, which was well past the Holiday. This was not some type of exotic, custom made item, where these types of shipping delays are expected. I am writing this review today, which is the last day of the "estimated" delivery and I have not received a shipment notification. I am not sure if this item will ever arrive. I will not be using my $10 credit and I will not be using this site again. It turns out you can find a lot of the items on Dot & Bo on other websites.

I had an order cancelled before Christmas. I called them to find out what happened and was told the manufacturer Didn't have enough to fulfill orders. Customer service was very nice. I have ordered from them before without issue. Nevertheless... 20 minutes after hanging up with them... They sent me a credit worth more than the item I was going to purchase. I would say that's amazing customer service. I certainly didn't expect it nor did I ask for it. Give dotandbo a chance to provide great customer service and you won't be disappointed.

I purchased some items for Christmas before Thanksgiving taking advantage of the sales that kept popping up in my email. I purchased from several different companies even though I am traditionally an Amazon user. I took notice of the varied shipment schedules and kept an eye on my purchases. As I started receiving the purchases, I noticed that the shipment schedule for a specific item changed from the original dates to not having any dates listed at all. I emailed customer service to make sure that the item was still going to be shipped and why the website changed. I was told they would look into it but it would take a couple of days. (Really? Do you not have computers and phones?) So a couple of days later I checked in again through email, their choice of communication. I was told that they were still waiting on information from the warehouses and it would take a few more days. Still? No information on why there weren't dates listed. I called customer service and their immediate response was to ask if I wanted to cancel my order. No, I want to know when it will be delivered and why it doesn't have any dates listed. Still will take a few days to figure this out.
Later that day, I received an email from customer service that they had JUST DISCOVERED that my order from a month ago was discontinued and that they had gone ahead and cancelled my order. 2 days from the time it was supposed to arrive, 4 weeks after I ordered. 1 week after I started asking questions. Discontinued? Horrible customer service and all of the nice words in the world will not answer the simple question I asked which was, do you have this item or not. Learned my lesson and will NOT be using Dot and Bo again. As to their excuse that it; s a busy season, I would suggest that online shoppers use Amazon OR One Kings Lane which I had extremely great service with. No excuses from them and prompt, helpful responses unlike the ridiculousness at Dot & Bo.

Per the Dot & Bo website, cancellations are honored if done within 24 hours. I immediately cancelled my order within 4 hours. Received an email recognizing my cancellation, I checked the website where it said processing, wrote to customer service again and said to CANCEL the order before anything was shipped. Excuse from customer service was the office wasn't open, but their warehouses and other offices were open 24/7 and they couldn't officially cancel--might take 3 days. Within 24 hours, they shipped and ignored the cancellation request. If they can accept an order, respond that they recognize the cancellation within the time frame, then it should be cancelled. This is a CON to ship before remediation/cancellations of the order is done.

I wish I had checked here first before ordering. The one star reviews are spot on. Delayed shipping, untimely and unreasonable shipping dates, but quick and timely money withdrawal are all key attributes to this "new and upcoming" business profile. I placed an order on 11/15, and I supposedly have a pillow lost somewhere in space, seeing as how it was expected yesterday, based on the shipping status.

My other items have yet to ship and have "expected shipped dates"--not arrival dates (d&b speak) of December 15.

I want my items--that's why I shopped here- unique items that I wanted to PURCHASE not browse, buy and get a refund back.

My advise:

1. Don't purchase.
2. Don't purchase if you want to give it as a gift and need it in a timely manner (think of months as timely with these folks)
3. Do not purchase clearance sale items--they receive many orders, make promises they can't keep in terms of shipping times.
4. Avoid dot and bow but look at their pictures to get ideas (kind of like a Pinterest that you know COULD be purchased... but nah)
5. Avoid their growing pains--other services and companies do it better.