Dot & BoReviews 270

Buyers beware! Worst customer service I have ever experienced. The only way to get a human to speak to is to follow the prompts for placing an order, The D&B # is *******937, for all you who cant find it. If you do order you better be sure you really want the item b/c if you call one second after the 24 hour deadline to cancel, you've got a fight on your hands! It will also take week, sometimes months for your item to arrive. I was lucky I got my $ refunded but it took many calls and emails and quite frankly I had to threaten to sue. I would look elsewhere. I found the same product at Wayfair for a litlle more but zero hassle... just sayin!

Do NOT order product from this company. The product that I ordered did not arrive looking anything like the picture. I then tried to return it and there is virtually no number to call this company. You have to communicate strictly via email. I was told via email that my product could not be returned because it was a sale item! I now have over $100.00 of junk that I can't use and I can't return. I highly doubt that this is even a legit business. Probably running out of someone's garage!

I ordered a set of trunks. When they arrived, the color was not close to the ones displayed on the website. The large trunk came with a broken latch. I contacted the help center and was asked to send pictures, which I did. No response from Dot and Bo. I am frustrated that there is no customer service phone number to contact and that Dot and Bo ask me to submit photos of the damage. I did take the time to submit photos, but no response from them. The other item I ordered was a picture frame holder. It was constructed poorly - very crooked, which lends to the picture frame to sit crooked, which looks terrible. Agin, I sent pictures - no response. This was my first order with Dot and Bo. I am not impressed and will not be recommending them if my issues can not be corrected.

UPDATE: DOT AND BO came through and contacted me several times to make sure I was a satisfied customer. They reimbursed me for the broken merchandise and gave me the option of a percentage off of the trunks or return with total reimbursement. I am changing my rating and will order from them in the future. Thank you Dot and Bo

I ordered two pendant lights. Both arrived with missing parts. When I contacted the company, I received an e-mail apology and a promise that someone would track down and send the parts I needed to hang my lights. After that--nothing! I have written follow-up e-mails and phoned customer service, but the only thing I have received is silence. Today, I was promised that someone would contact me by the end of the day. Nope, that didn't happen either. I would never order from this company again.

Terrible company with almost NO customer service whatsoever. Way overpriced with products that don't live up to the images and representations on their site. Company asks for a review of their services via email afterwards and then gives you nowhere to post it - the link just takes you to their site to shop. Any email correspondence with them doesn't go through OR let you type comments - only pre-ordained issues listed at their site. Rotten, rotten, rotten business. Would give zero stars if I could.

Dot & Bo has horrible, and really just unwise customer service. I bought several super on-sale star string lights for my son. One arrived very visibly damaged, which I reported, but because they were final sale items, I was told no refunds. This is while I had a much more expensive ticket of more than $3000 pending, no less. Like I said, not smart. They refused to cancel that order. So I just disputed the charge with my credit card company and have already been refunded.

Look, Dot and Bo isn't the exclusive retailer of almost any of their products. Just find something you like by them and see the designer name, or better yet, save the image, and use google "search by image" to find who else is selling it. Invariably item prices and shipping charges are lower elsewhere. And for sure, customer service is. For example, I saw a cute credenza on sale on Dot and Bo recently. That same credenza is selling for hundreds less on: 1) Wayfair 2) Gilt 3)DenyDesigns. The first two I have plenty of experience with and have far, far more forgiving return and customer service policies than DotandBo. It's a no-brainer of where to buy it. Not to mention, that credenza's sale price on DotandBo is $958. The shipping and delivery are an additional $150. The EXACT same one is selling on Gilt for $649+$25 shipping and delivery. On Wayfair it's selling for $659 and free shipping (great customer service and return policy!) and on Deny Designs, for $599 +$100 shipping with a much better selection.

Why on earth pay almost double for vastly inferior customer service and return policy. Charging separate shipping and delivery is shady. Not standing behind your products for 48 hours (most people won't have time to assemble furniture until the weekend) is incredibly unreasonable for a company selling expensive furniture. Most companies have better return policies, better customer service *and* the same products at lower prices.

That said, I still visit Dot & Bo regularly. I like their curating of items. I think it's an easy place for me to find a lot of things I'm likely to love. I'm just not going to buy anything from them ever again.

Ordered a dark blueish/green duvet and it showed up an incredibly light blue. Though it was listed as non-returnable on the website, I certainly didn't expect to receive an entirely different color. I even sent them a picture of what was delivered next to the picture of what they advertised and they are obviously different hues entirely.

As a first time customer I was looking forward to making further purchases with them, however, I won't ever be doing that again. When I told my friends about this - they all said they had similar experiences and avoid Dot & Bo and often tell people to do the same if they know they are going to use it for a purchase.

They have refused to refund me or offer me a credit. This is pure false advertising.

Avoid Dot & Bo at all costs.

I purchased 10k worth of what suppose to be commercial grade furniture with in a week of my restaurant being open chairs are coming apart and braking left and right contact costumer service via email because you can't get someone on the phone I send pictures and this is the time nothing has been resolve I been trying to get answers is been almost 3 months now
If anyone is interested in pursuing a class action lawsuit please let me know we can do this as a business owner I find this repelant and hard to believe

I purchased an outdoor fire place that was very expensive. It arrived in July and I used it a handful of times before covering it for the winter. I always kept the fireplace covered between uses. Two weeks ago I uncovered it to find all the paint had peeled off. I contacted Dot and Bo and basically they have washed their hands of any responsibility

I ordered something and pressed the paypal button to pay. A screen came up saying that I agree to letting Dot and Bo have my paypal email and phone #. Then the usual paypal link. The next day someone tried to break into my paypal acct. Pay pal notified me and withiut going into more detail snd orher suspicious events, paypal is going to be investigating Dot and Bo for fraud.

Update... i keep getting suspicious emails saying they are paypal and trying to siphen sensitive info from me. Don't use this website. PS my order has never arrived.

I ordered what I thought was a set of 5 deer horns, but turns out it's only one. The product image is very misleading as it shows a set of 5.

My order will take a month to ship and I'll be out of the country when it is due to arrive. I tried to cancel the order as it will not even ship for another 3 weeks, they refused. I had to open a dispute with my bank. It's very sad that I have recommended this company to friends already, I'll have to take that back because they are really very tricky and awful to try to work with. The order cancellation policy allows you to cancel within 24 hours, BUT you dont know how long the order will take to ship until AFTER it is "processed" and then it cannot be cancelled. Tricky Tricky. It's really a shame this company needs a small profit over retaining customers.

Ordered a desk that said it would require partial assembly. There was a 50 dollar shipping surcharge, in addition to the shipping charges they already charge. The desk arrived in a flat pack box, completely unassembled. There is no way this item cost 70 dollars for them to ship, and I never would have paid that if I knew the item was completely unassembled. I had only justified that amount because I presumed it was likely over sized to ship if partly assembled.

Contacted customer care and they arranged a credit of shipping charges, which was a store credit only. Not surprisingly, the store credit expires in a couple weeks, and also doesn't apply towards shipping charges on the subsequent purchase, so the only way to use my credit is to spend more money on shipping. Take a look at their inventory and you'll notice most of the products require outrageous shipping surcharges. It's pretty obvious the company makes a significant profit off "shipping charges."

Further browsing of their site turns up one non-returnable item after another, and still others that have dimensions missing, inadequate descriptions, and far too few photos of the products to be able to see what you're buying. There is also no product review system in place to rate products, or read feedback from other buyers regarding difficulty of assembly and/or quality of merchandise. There is essentially no buyer protection at all. This online retailer is sub-par at best, and I wouldn't willingly give them your money if I were you.

There are a number of places to buy home goods and furniture that don't require taking as much of a risk with your hard earned money.

I received my lights and the electrician went to install today. One of the 3 pendant light we ordered has a much smaller canopy than the other 2. It doesn't even cover the junction box to connect to. Also the light appears to be all scratched. It looks like maybe someone returned it and then it was shipped to me, or they just shipped me a substandard one! I would like to discuss with someone, but can't find a phone number anywhere... I want the right size canopy and unscratched pendant, I will continue to post negative reviews until I am contacted and the problem resolved!