Dot & BoReviews 270

I bought several items at once but only one was delivered. As this item was delivered broken I was in the process of a refund on Sep 23rd and in contact with staff member Craig. Unfortunately Dot&Bo stopped answering my email right in the middle of the conversation and I haven't heard ever since. My money has not being refunded. I am left with a broken item that it's taking over the living room and several items have not been delivered. Dot&Bo, it's only fair to say you need to provide assistance ASAP. This money does not belong to you!

Dot & Bo closed last week so where is my refund for the products that they never shipped? There is no reply to my emails from them. They have over $200 from me. Who can I contact to get my money back? The lack of notice to customers is not a good way to go, Dot & Bo. It looks like a very shady business to not include this information in your letter to your loyal customers. Please contact us ASAP to either ship the products or refund us our money ASAP.

I ordered an item weeks ago. Just got on their website to check on order, only to be directed to the farewell letter. No idea how to get my $75 back. Unbelievable they would just go out like that. What have they done with everyone's money?

I ended up receiving my package afterall! So thankful!

So I placed two orders on the same day and was super excited until I realized that it would take up to six weeks to get some of my things. I receive one item. Then I get 4 emails yesterday that told me that over half of my order is out of stock so instead of sending me the items when they come in or give me a rain check they refund me my money ( which will take forever) and said if I still want them I can reorder them... But for more money! If they are out of a product but will be getting it in again, why don't they just honor the price I bought it for the first time? I ordered 5 of the same item that was clearanced at $10 now if I want to order it again it $14? That is sooooo not cool!
DONT WASTE YOUR TIME OF MONEY WITH THIS COMPANY!

My experience with Dot & Bo has been disappointing. I ordered the Gordon Candleholders (set of 3) and, after getting an email informing me that they would be 10-30 days delayed, I got a follow-up email that the order itself was being cancelled. Apparently their supplier couldn't deliver on the product, Seems like a quality control issue that Dot & Bo should have anticipated.

Beyond that, their prices are not particularly good. I was looking at a counter stool and found that the same product is sold by Target online. Dot & Bo just calls it something slightly different (they slap a cuter name on the product and put it within a well curated collection).

Bottom line: don't waste your precious time. Order elsewhere to save yourself the frustration.

Dot & Bo has a good-looking, functional website, and stylish items. I have a couple great rugs, but I've been really disappointed in my last two (relatively expensive) orders. I would return them, but the size of the items and the hassle to repack (and pay for shipping both ways) isn't worth it. I'm sadly done with Dot & Bo. My side table stools have big chunks of wood filler where the original wood was chipped, the lack of coating makes for very easy staining, and they're top heavy and tip over very easily. (Not great with a toddler in the house.) My wing chairs are IMPOSSIBLE to assemble: too-short screws don't reach their intended connectors (had to buy new ones at hardware store), dried wood glue is stuck to chair and visible, the wood was scuffed out of the box, the "leather" seat and backs are CHEAPLY made, and the styrofoam packaging disintegrates and gets everywhere during unpacking. They even packed the wrong size allen wrench for the hex screws. That's it for me.

I thought I was looking for a flat basket tray but saw your box and bought it. It is perfect! I put some felt dots on the bottom so it wouldn't scratch my glass table but it keeps all necessities handy and not strewn all over. Thanks! See photo!

I ordered two items on August 1st. It is now August 15th and only one item was delivered and its the WRONG item. I ordered a print of a baby bear and what I received is a horrendous cartoon drinking alcohol. You can check the picture attached. I contacted them immediately and still have not received a response. UNBELIEVABLE. The other item I ordered I still have no update on when I am ever going to receive it. It has ye to ship. I love their website and I am so upset at the lack of customer service and respect they have for their customers.

DO NOT ORDER FROM HERE> We ordered what was described as a $1000 "custom made" Birch wood and painted credenza. What arrived was completely different. The "Birch" was simply a cheap veneer on the outer pieces of the cabinet. The "wood" doors were a screen printed wood grain that was glued to plywood. The color of the cabinet was completely different that which was displayed. Upon requesting a return for the item, on the basis of misrepresentation, I was told it can not be returned. There is no phone number to contact them, and they will not respond to additional requests. It seems from the comments that this is a completely normal experience with their customer service. Quality is low, prices are high, and customer services is abysmal. Very disappointed.

Dot&Bo has a less than user-friendly on line order tracking system. I've had to loop through again and again to finally get to a email form where I could actually submit my item number and explain my problem. It's been four weeks after the recorded shipment date on my account and I have yet to receive the item I ordered and paid for by credit card. Not feeling confident about my choice in using this company nor my opportunities in resolving this issue. At this point I would not be a repeat customer Nor would I ever refer this company to anyone else.

I ordered 2 living room chairs from this company on May 19,2016. I received an email on June 7,2016 stating the chairs had arrived in Scottsdale and I should expect to be contacted by the white glove service company they hired as I had paid an additional $100 for this service that they offered. Weeks go by no call, I called the shipping co June 30, they advised chairs were in the Scottsdale warehouse but they are not deliverable as 1 chair was missing a button? Dot and Bo had not answered their enquiries on what to do with The damaged product. Dot and Bo has no telephone Number listed on their website. I email them to find out How they will resolve this as I had provided payment On the chairs in May and I still don't have them. Find Out they are working on getting a button from China I may need to wait months. I suggested they deliver chairs and pay To have someone repair the button at our home when It comes in. Their response no button needs to be repaired At the warehouse and I need to wait! Option 2 they Will deliver the chairs and reduce price by $200 plus $100 delivery charge and they may eventually send a button but will not send someone out to repair it! Very poor customer service, I have requested my money Back no response... Warn the public this is not a reputable business