Dot & BoReviews 270

I bought the garden tiered table top fountain which, according to the ad was marked down from 100 some dollars to 26 dollars. I did not expect to get a plastic fountain I could get at the dollar store. The base of the fountain was uneven and the candles sit askew. I have gerry rigged it to be aesthetic but it is not worth even the 26 dollars, more like 5. I am disappointed because their catalogue looks like it has nice things but I am reluctant to order anything else from this sight.

Dot & Bo have the worst customer service anywhere, know nothing about what they offer to sell, do not ever check their offers to see if the description even matches the item! I ordered an art piece, received a triptych instead of the one piece item that was described... and now they want another $100 in order for me to receive what I originally ordered. They blame the supplier. Well, my contract (and that is what it is when an offer is made and I accept that offer) is with Dot & Bo, not with their supplier. 16 or so emails later, they refuse to make this right. Believe me, this company is not worth your effort, and certainly not worth receiving anyone's money.

Nowadays I kind of assume all these sites are the same, but that was a bad assumption. If you are 100% certain you know what you want and will not return the item, or exchange it or anything like this, then Id maybe order from here... but who can say that this day and age from an online only retailer. So Id urge you to go with Wayfair, overstock, target online, or a place like that, even if youre paying a few dollars extra. Trust me, its worth it for things that might go wrong and for a better customer service experience, because Dot & Bo is lacking in that area too. Just know what youre getting and not getting with these guys. I, for one, wont ever order from them again.

I've been getting emails from Dot & Bo for a couple of years now. I finally decided to give them a try. What a terrible mistake!
I placed an order on December 9,2017. This is when i learned Dot & Bo was really Opensky. One would think an in stock item ordered on 12/9 would be a no brainer for Christmas ("ships in one day, usually arrives four days later"). On 12/12 I received a notification that the shipping label had been created. What, exactly, is the benefit of this?
In the early evening on 12/16, I wrote their "Customer Love" dept. asking for a refund, as the item hadn't yet shipped and they ignored my previous emails. At 12:20 A.M. on Monday, the 18th, I received a notice that the item has shipped and should arrive on 12/26 or later. The "Customer Love" rep. Wrote me during the day on the 18th telling me since the item has been shipped, there's nothing they can do.
I have emailed them asking for them to contact the post office and change the shipping to an expedited method (yes, this can be done by the shipper). It is now the 21st and all of my emails are being ignored.
I wish I had read the reviews before placing my order. I am only being ripped off for about $35.00. I feel sorry for the person who places an order for a couple of hundred dollars.

Their website puts you into an endless loop. They advertise 'Shop worry free! If youre not 100% happy with your purchase, you can exchange or return this item within 14 days of receiving it.'

I purchased a coffee table and side table and the color and the appearance is different than online photos. The only reply I've received is that I have to pay for my own shipping which for the side table is more than the cost of the side table!

I cannot find a phone number nor get a good reply on what to do next... horrible customer service and false advertising. Will not ever shop here again and will not recommend.

Ive tried to Unsubscribe half a dozen times via the link at the bottom of their emails (that I do NOT recall signing up for in the first place) and all it does is redirect me to a page instructing me to create an account with them! They email me every day and its completely unsolicited. As I understand it, this does NOT meet the requirements of the CAN-SPAM Act and is, therefore, against the law. I will be escalating this in the form of a formal complaint filed with the Federal Trade Commission.

I got one of my products and like it, however I had an issue with shipping and customer service. When I ordered, it said it would take 15+ days to arrive. I'm in the process of moving, and put my new address thinking it would be delivered there in that time-frame. Instead, it was scheduled to arrive within 3 days of me ordering it. No big deal, I'll change the shipping address.

Except, no, you can't do that with the way they ship it. See since it comes from a seller, FedEx requires that the seller update the address. Again, seems like an easy fix, I'll just call them and have it changed.

But, no again, Dot & Bo (or Open Sky, depending on where you look), does not have a phone number, so you have to contact them via email. Their email ensures a response in 1-2 days. Not good for a time sensitive issue.

Long story short, I received one of my items only because they were able to hold it at a FedEx location and I had to go there to pick it up. I have no idea if I'll see my other package, because it was delivered to the new address and no one (not Dot and Bo, not FedEx, and not USPS, who were all involved) was able to help me. Changing a shipping address should not be this much hassle, especially when I started the process over a week ago.

In reading the other reviews, it appears we were all victims of timing and the SCAMMING of consumers by Dot and Bo as they obviously knew they were going out of business. But like many here, I placed an order in August for $1100 worth of chairs. 5 weeks later neither my items NOR a refund for my items placed has been received. YET, they still operate a functional website as if all is good and they are open for business. FRAUD. They have NO customer service phone number to call. You are at the mercy of their email "support" team and they just keep telling me (for 5 weeks now) that my items are in transit and I cannot cancel the order. I have disputed the charge with my bank, filed a BBB complaint and an FTC complaint. Unfortunately, this is about all the recourse you have a consumer of these jerks. At a minimum, their website should be CLOSED DOWN versus continuing to promote merchandise.

I used to be happy with their products and purchased quite a lot. The quality has deteriorated significantly. My last two orders were the clinchers, though: a chrome stylized steer with horns head that didn't have the proportions of the picture and came with a scratch across its face, then sheets that were so badly sewn it looked like the maker didn't even understand how a pillowcase was hemmed or a sheet correctly edged. A battle ensued when I tried to return, as I didn't think I should have to pay postage BOTH ways for sheets that were horribly made. Finally got a return label from them, but I'm unsubscribing - no reason to get such a hassle when there are lots of excellent options out there!

I have never purchased from this company and, out of the blue, a few weeks ago, they started emailing me daily. I've tried multiple times to unsubscribe, have contacted customer service, tried messaging through Facebook, and no luck. Given this level of disregard and unprofessionalism by their customer service for something this simple I can only imagine what a miserable company they would be should anyone be so misguidedly obliged to purchase one of their products.

I placed an order with Dot & Bo in September. Soon after, they filed bankruptcy and I lost hundreds of dollars and they never fulfilled my order. I then started receiving emails from them like they are back in business. I asked about my previous order and they said sorry, they are not fulfilling them due to the bankruptcy. They obviously had my email as a former customer and just started emailing me again like nothing happened. This company is horrible.

Sorry to say this, because I really like their products and prices, but these guys aren't reliable. I purchased many times from their site hoping things would get better, because shoot I love their stuff! But fool me many times, shame on me! I've experienced it all, shipping delays, products arriving damaged, wrong items shipped etc etc. I don't think I've ever had one purchase from them without problems, and I've purchased several times! I no longer shop with Dot & Bo and I recommend you don't either.

I stupidly gave these BASTARDS $795. Received nothing. And am now FIGHTING FOR MY MONEY BACK
Here is the CEO's linked in >
Https :// www.linkedin. Com/in/anthonysoohoo? AuthType=NAME_SEARCH&authToken=ft7M&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A*******%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A*******287%2Ctas%3AAnthony%20Soohoo

And his twitter >

https://twitter.com/anthonysoohoo

FURIOUS! I urge you all to report him to the ftc.gov and better business bureau

I bought a paper towel holder called "Dotsie paper towel stand," for my daughter who owns a dashund. On line it looked adorable. When it was delivered, I cannot express how disappointed we were. The stand is no taller then a popsicle stick. And because it isn't tall enough to hold the paper towel roll, it leans sideways. The "dashund" on the bottom is so small it's unnoticeable. Paid $29 with shipping. Very disappointed. Will never order from them again.