Dose Of Roses

I ordered a rose bear on June 9th 2023 and it never shipped out but money was taken from my account immediately. I've called the number they have listed but it's a answering machine that says please call back during normal business hours. Regardless of time i call it says the same thing. I even paid for order protection and i get no response from them either. They even send you these discount codes to get you to order. Dose of Rose's and order protection are scamming together.

I fell for one of their ads about a week or so before Valentine's Day on social media. I paid well over $100 for one of their products, and then paid for Rush Shipping on top of that, to ensure that it would arrive before Valentine's Day (it promised a 2/13 arrival date). It also promised that if you paid for Rush Shipping, it would be shipped within 24 hours.

None of this happened. It did NOT ship for 5 days, and they hadn't even given it to USPS until the morning of 2/13. By then, the estimated arrival date had been pushed to 2/15, which made this obviously totally useless for my Valentine's Day plans. I told them I obviously would not need these anymore if they weren't going to come by Valentine's Day and to cancel the order, and they offered me NOTHING. They told me that's too bad, and did NOT let me cancel it, and then did NOT refund me ANYTHING.

I've filed a dispute with my credit card. DO NOT FALL FOR THIS COMPANY. There is a reason why they have so many 1-star reviews on other review sites across the web. I completely regret falling for their ad.

This site did not send out my order after 2 weeks and the phone number goes straight to voicemail. The chat never connects you with anyone and the email send an automatic reply saying someone will be with you and after a day or 2, no one reaches out and they send a survey.

I took a risk by using this business, as I buy from the same businesses for every event and every year...based on my experience buying a Valentine's Day gift for my wife, I WILL NEVER USE THIS BUSINESS AGAIN. They're playing a 'shell game' by confirming an incorrect delivery date at the time of purchase in order to drive sales, knowing full well the delivery date isn't feasible - after I paid for express delivery, they CONFIRMED Feb 13th when I placed my order and then updated the status to Feb 16th the following business day. When I tried to cancel and get a refund, I was told I had to wait until I received the delivery. Of course, I tried again after it was delivered and was told they could only refund the additional delivery charges. I think it's clear to them that I wouldn't have placed the order if they were honest about the delivery date, particularly since it's Valentine's Day! This is a despicable practice. The fact that it arrived after Valentines Day makes it absolutely useless...I had to purchase flowers at the last minute, which is what I was trying to avoid to begin with! There's a way to grow a retail business without taking advantage of customers.

I placed an order for 2 large rose bears for valentines day two weeks before 02/14/23
I received only 1 bear on 02/06/23. After numerous attempts for almost two weeks of calling and email and chat with this company I still have not received the missing bear. At this point this companies lack of customer service I will have to stop somewhere last minute and get my daughter a different gift. I will never shop with this company again. There are plenty of websites even amazon that are offering similar products and i guarantee they will have better service

To start this off I almost never write a review, this company I am completely convinced is a scam and I wish I looked into it before making a purchase, I spent $350 dollars on a box of preserved roses for Valentine's Day and at first they took 10 days to even ship the item after having to be reminded 4 times about it, secondly once they claimed to drop this off at the carrier it never moved from its Los Angeles location and when I reached back out two days before Valentine's Day they didn't care to help and locate the flowers and resolve the issue. At first I was denied a refund so I had the order protection help me get my money back as I was not paying for this low quality service and a package I never received. Very unhelpful and seemingly fraudulent company! BEWARE.

From: Dose of Roses Support <*******@doseofroses.com>
Sent: Saturday, February 11,2023 4:03 PM
To: Thomas
Subject: Order #******

Hi Thomas,

How would you rate the help Dose of Roses® gave you?

Click here to respond to the survey!

Thanks!
I received help? You all want me to rate the help I haven't received yet? Perfect lets do that, first of all let's start off with I was at first more than happy to purchase the 2 items I did. The products seem great, they aren't even for me but they seem nice. Now, I had to order 2 times because 2 items I picked that both state that they are "normally ready" 4 hours, I get it, it takes a while you all have a lot of orders to go through but still It takes 5 days to get a package to the courier? REALLY? So something that was supposed to be delivered by the 9th, oh wait my fault that means leaving your warehouse by then...how unspecific of me, wait that didn't happen either because the order STILL hasn't made it to UPS. So I put in another order with expedited shipping. Just hoping I could get the Items to who they are going to so I could surprise them for the day they are supposed to be for. Coincidentally they left when they were advertised to do so is that because I paid the extra $9.99 for that order? Meanwhile this order that I ordered over a week in advance to be there won't even get processed by UPS until maybe monday the 13th if I'm lucky and shows up to them by then, plus the 1-6 day shipping I paid for so let's count on 6 so that's the 19th. Basically an entire week after the intended day I purchased the items for PERFECT, oh right I asked to have that order canceled and refunded, you know the one I never received a reply to. I tried calling multiple days for both phone numbers, 8 AM to 3:30 PM PST, no one ever answered for 3 days. Then it was today Saturday the 11th, mind you I ordered on the 4th. I tried facebook, got an automated response. Nothing after that. I tried the messenger on your webpage, again nothing but a auto response. Now I have like $130 wrapped up because this company doesn't value the people that choose to buy their products. 3 emails later, dozens of phone calls and attempts to get in touch with a human, still nothing. I reached out to the order protection for the order not leaving and was told 7 days until it could be refunded if it doesn't reach UPS by then. Cool not really their fault, but they replied to me within the same hour... I get it, I do not every website or company has hundreds or thousands of people working for them. But after all this STILL not getting any kind of help or resolution for this and You all want to send me another automated email with the audacity of asking me how would I rate the help I got? Let's get there now. (this is satire for anyone who can't tell) Being that I haven't received any help at all it's been great you all at Dose of Roses Support have a FANTASTIC support system that has given me everything I needed except for any help. SO, 0 stars since negative is not an option. Again CANCEL and Refund my order and expect me to share this with every one I can if only to tell them to expect the same or plan WAY in advance or be prepared to pay the extra fees to get the service that should be included with your order.
Side note: I understand when I ordered these products thing's happen. People are people. For whomever may have to read this understand it's not directly aimed at you. I'm upset but I believe rightfully so. I spend my hard earned money to do something nice for someone else and apparently my lack of due diligence on whom I choose to purchase these types of items from was lacking, that's on me. However you all there need to reevaluate the support system or lack there of one. 1-6 day shipping really means this is what you are paying the carrier for, not when you can expect it to be there without paying for the expedited shipping and a higher than standard shipping rate. It's sad because I really do like the items, they look amazing, they probably will make a great gift for the person I got them for. Unfortunately that will be the last time I ever choose to buy anything from this company and for anyone else who reads this just be prepared before you do. Take your time... plan way ahead and be okay with whenever it shows up, if it does. Thanks for the time. I wish you the best, if you work for Dose of Roses please feel free to get in touch with me... I'll be waiting although it seems from the 2 tickets I put in via email I may never get anyone if I'm getting auto responses asking for a rating for help like my ticket was closed... Either way I'm over it. Best of luck and be safe out there.

This company is terrible. I bought with them last Valentine's Day. Paid extra to be shipped on V-Day, was delivered after the day. Here's the kicker, the items were delivered separately and the order was wrong. On top of that, they did not refund. Only gave me like a portion of shipping back or something.

If you are reading this do yourself a favor and do not order from this company! I order 3 items from this place totaling almost $200 I never received anything! After numerous attempts of trying to contact customer service I never received any updates on when I would get my items or the refund that I asked for. I paid $35 for expedited shipping and here it is almost a month after I order and still haven't received a thing! I'm currently filing a complaint to the BBB! Customer service said they were going to send my complaint to the shipping manager and I'd get an update still nothing! Please believe the negative reviews! They are REAL! The good reviews has to be coming from employees this company is a complete scam! If I could have given it 0 stars I would have. It only has one star just to inform anyone else that might be looking into buying this from this place!

I order an item that is not what I expected and I try to start a refund on their website and it showed an error saying my email and order number wasn't a match. Try to contact them through their chat and no one responded. Try emailing them and no one responded. Try calling them but no one answered and I was calling during their business hour. This company is just a big scam. They just want to take your money and that's it. All the celebrities that they work with are probably just being paid by the company so they can be seen like a reputable company. I would never place an order from them again.

Scammed me of over $700. I have emailed them countless times with zero reply. They are sociopaths who run this company. Still waiting on my order despite the lies of expedited shipping/processing. They will fraud you too. Con artists! DO NOT DO IT!

I initially ordered one red rose bear to see the quality of the bears and received it with no problems.
I then ordered 10 red rose bears and they only shipped 1, had to file insurance claim and they shipped one more. Insurance company will not respond to me emails now. Never received all 10 bears, can't contact them by phone (goes straight to a recording), support email doesn't work either (no response), now the only choice I have is to contact credit card company. Dose of Rose Support claims to have sent all bears at one time, but they only send one bear each shipment (due to weight confirmation received from UPS, not possible to contain all bears). Now I am not sure what I will do for my anniversary party decorations. Not willing to trust anymore online companies.

I never received my item worth $119 and I was never refunded my money. I sent numerous of emails for wells on end and still nothing! This company is a scam!

After months of contacting dose of roses for a product they sent damaged, they refused to answer. After disputing the charge they claim it's a policy that they don't refund disputed charges. When they contact the credit company to challenge the dispute to reinstate the charge, they then claim it's a policy of their insurer to not process disputed claims that were disputed before but unsuccessfully refunded. They are elusive to refunds and answers. I urge everyone to continue to document these issues so a federal charge is brought forth. Further more, the do not provide recipes, tracking numbers or any other of the information required by merchants under federal law. The products are of the lowest quality and it's apparent they are in it to scam. Much better alternatives are on the market as this product is not genuine. The fact that they refuse to respond until you dispute the charge then reply to the creditor company proves their practice is unlawful. In addition, the practice policies in place by their insurer that they refuse to process any claim that was attempted to be disputed by a crediting company makes it obvious they have orchestrated practices to violate FTC laws. Karama will catch these people and hopefully federal charges as well. Both Dose of roses and their package insurer presume fraudulent practices that will soon be exposed and hopefully prosecuted.

I didn't receive my order. When contacted both via phone and email. The phone line never gets answered and I was ghosted via email by this so called 'customer service rep'. This company is a complete scam. Steer clear of them if you are seeking to order from a reputable company.

I ordered a galaxy rose from them and paided 20 extra dollars for their mothers day express delivery and it said that the galaxy rose would be shipped to my house by the 7th in time for mothers day and they have yet to send it to the post office let alone to me. When you offer a service and people pay for said services you should hold up your end of the deal and provide such services. So far this company isn't worth the time and people should avoid doing business with such a shady company. If my order isn't here by tomorrow which is mothers day, I will be reporting them to the better business bureau.

I got my girlfriend for her birthday last week a Rose Bear from Dose of Roses and she absolutely loves it!

They refuse to refund for damaged items or even send receipts. There products are cheap and staff is dishonorable