DoorsWorld.co
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Reviews (88)
This company is dreadful.
The order is taken quickly and efficiently with a delivery date readily agreed.
The delivery date was not met, no communication at all from Doors World was received on the day of delivery or thereafter. I eventually contacted them by phone and was given a feeble apology about the courier service being over subscribed.
THERE ARE MANY DOOR SUPPLIERS ON THE WEB - DO NOT USE THIS COMPANY
I bought two oak doors from doorsworld but they sent the wrong size. I have sent 3 emails and have attempted to ring on numerous occasions to ask if I can swap them for the right size but it is impossible to get through. I'm nit sure that they still exist - do they?
Plzzzz plzzzz guys donot use doors world and express doors they all same they are scam no door will come money gone
Ordered 2 Oak Veneer doors and agreed on a delivery date. This was confirmed by email. They didn't arrive, and the company telephone was always engaged. We requested a call-back. It never came. The next day they arrived, and the delivery drivers did not know that they were supposed to be delivered the previous day. They were plastic wrapped and looked ok so we signed for them. One turned out to be perfect and gorgeous, but the larger door was 1/4 inch short on width and there were gaps where the veneer had not been stuck down properly. DoorsWorld refused every attempt to contact them, and a sad 20 days later we had to let our Carpenter hang them. I tried to get a partial refund from Paypal, but you guessed it. I have to pay myself to send them back in original condition. What a waste of time. Please do not risk giving this company your hard earned cash!
I waited in on the agreed delivery date and nothing arrived. I called the next morning and spoke to possibly the most useless customer services staff member ever who told me it has now left them and would be with me 3 days late. I have been waiting over a week for them to call and explain themselves.
Avoid these cowboys
Got an Email a couple of days after placing and paying for a well priced door saying that my request for a refund had been granted.
WELL I never asked for a refund.
Tried to contact them to say so but gave up after 33minutes on the phone.
Now having read the reviews, perhaps I've had a lucky escape.
Just hope my refund comes through.
Ordered from B&Q, paid a bit more, but always had better service from them
I wish I had seen these reviews before placing my order. This company CANNOT BE TRUSTED.
DO NOT USE!
I was promised next day delivery for my order, then told AFTER payment that it will come two days later. I then received a text message on the day of delivery saying that due to 'a problem with our carrier network' the delivery could not take place as planned.
I cannot contact the delivery company as their number does not connect. Doorworld do not answer their phones - I have called several times and keep getting left on hold, the calls are not answered. I have also emailed them, but had no response.
Quite simply this is company is a fraudulent sham and must be avoided.
I have already logged complain a with Trading Standards.
They accept orders for products that they don't have in stock. Then Customer service does not answer the phone or respond to emails. The feedback form on the website generates an automated message warning that it would be weeks before you get a response. Complaints are marked as solved when they reply to your message, not when the matter is dealt with.
Not a good experience. Avoid
Do not trust, don not guarantee delivery, take your money, and you cannot speak to anyone in authority, they blame the couriers and they say they cannot track the orders
Ordered a door and frame to fit a 33" gap DOORSWORLD sent me a door 33" wide and a frame 30" wide.
Phoned customer service who told me that I had toi register my complaint online and to facilitate that they sent me an e mail. That e mail didn't arrive.
Phoned again ( each call takes at least 30 minutes to answer) and was initially told that an e mail would be sent, after retaking my e mail address I was then told that I would have to phone the order department to get things rectified. When I queried this the operator disconnected the line.
So I phoned the sales department (10 minutes) and was told that I should phone the service dept!
This company was reviewed by the BBC and given the thumbs up, Rory Cellan-Jones got it wrong!
Since I wrote this review I must have spoken to at least 8 more people, Prue, Maria, Samika to name just a few, cost me many many pounds in phone calls, and Saturday a van driver phoned to say he was coming to pick the door and frame up but his vehicle was too big! I have repeatedly told them to use a smaller vehicle and recommended a transit size van, so today Luchia phoned, claimed that they hadn; t had my e mails, phone calls or even the letter I wrote, but that she would phone me back within a half hour... she lied.
If you value your health, pocket and sanity keep well clear of doorsworld.
Quite frankly appalling service. Order was lost though they didn't admit it. Waited in twice for a delivery not to show. Spent literally hours on hold over about 15 calls to track order. Once delivered one door was wrong. Rather than ring and be on hold I emailed. 3 weeks later I'm still waiting for a response even though I've emailed 3 times. Absolute joke!
Ordered doors on e bay on Sunday for next day delivery lol. Cant get through to anyone at all and funny. Because if you look at delivery company world stores you will notice they are the same company absolute f#####g jokers can't believe by now we are still dealing with people like this and even through pay pal what a joke.
I ordered a door online at 9am Tuesday morning. Which I needed before Friday. I paid for next day delivery so thought everything would be ok. Boy was I wrong. It's end of Thursday now and still no sign. Everytime I ring customer service they leave me on hold for over half an hour then say they'll ring me back once sorted the delivery time out and never do. I'm trying to get hold of them now for a refund. Been on hold 20 mins so far. Once youv paid they don't wanna give you your product or your money back. Absolutely disgusting service I would never use them again EVER!
Well from my experience i was very pleased with the service provided by doors world, the doors arrived on the day i requested, the doors were in perfect condition, and i intend on buying more products from this company without doubt. Very surprised with the reviews left here unless you were very unfortunate, cant please everyone as they say. Its a 9/10 from me for the service i received.
I read these reviews before i had given the company a chance, i was unable to track my order which caused a little worry after reading these reviews but i received the product on the day with no problems.
I ordered 4 doors and 3 out of the 4 were damaged. When trying to ring them and being on hold for over 30 minutes their website encourages you to fill in a form on there for returns or damages. 2 days later I receive an email saying thank you for your patience but it could take up to 5 working days to receive a response. Now I am on hold again currently at 36 minutes as I need replacement doors before Saturday to be fitted. I paid for next day delivery and now 5 days later I am stuck with damaged doors. CUSTOMER SERVICES SHOCKING!
Paid for doors spent all morning 2 of us jointers waiting for doors to complete job just been told not coming, abysmal service
Ordered doors after 2 days still waiting should have them in wednesday but now they told me friday. And long time waisted on phone hope my bill will not be to big
Ordered doors 4th November to be delivered on 28th. Cost over a £1000. Did not deliver on 28th, contacted them spending over 2 hours on the telephone before calls were answered. New delivery date of December 8th, did not arrive. Finally received them before Christmas. My joiner was hanging one of them and found that the pre finished door had filler in the grove. Out of the 5 doors only two were just passable, the other 3 were poorly finished had chatter marks in the groves and as we speak I am waiting for XDP to collect them, should I let them take them? After reading the awful reviews I may need to cut my loses and put up with the inferior doors rather than none at all.
Customer services are full pf promises which do not materialise.
I have emailed the CEO and have had no response and after reading the reviews it is no wonder I have not had a reply.
SCAM! Took my money. No doors! Delivery company won't help. Door world said they can't help - after being on hold for a total of 1.5 hrs over 7 phone calls across 5 hours! They still don't even know where they are. Worst company I've used on the Net. Use if you can afford to throw away your money and don't value your time. Now I'm struggling to get a refund...
Stay away from this company if you don't want to waste time and money!
I have paid £30 extra for Saturday delivery so that I can fix the door just in time for my new tenants. However the door was delivered 4 days later!
I have e-mail them but no reply. So I decided to call them but was put on hold for 25 mins – twice!
BAD COMPANY – WILL NEVER TRADE WITH THEM AGAIN!
