DoorsWorld.co

After much e-mailing and phoning over a few weeks doorsworld finally came good.
I required 2 replacement bottom doorseals which I think should be pre-fitted, but are not the original seals broke trying to tap them into position. Doorsworld eventually sent 3 Door Frames I assume returns, with 2 seals in them. We managed to fit the seals, but it took approximately 2 hours plus for each one then we had to alter the doors to suit the seals being in place. So in the end well done doorsworld.

I would highly recommend no one ever use this company their absolulty horrendous. I ordered 3 doors that all stated online they were in stock and available for next day delivery I selected a date from their available dates for the following week. I waited At home from 7am-7pm on the day and no doors I had to cancel the man I had coming to fit them the following day, I was then given another date a couple of days later and they didnt show again! I was given a 3rd date and as it got to the end of the day the tracking was still saying awaiting dispatch so I rang them and when I finally got through surprise surprise they werent coming again! So I cancelled my order hopefully my refund will come through without any problems although Im not holding my breath. I had to cancel my fitter for the second time and I spent 2.5 hours on the phone to customer services at cost, the people I spoke to were nice and helpful though, It wouldnt have been so bad if they actually let me know they couldnt deliver instead of making me spend 34hours waiting for them to come and having to arrange someone to do four school runs for me they should be honest if they dont have something In stock. After reading these reviews and my own experience they shouldt be allowed to trade anymore. I am furious and will never use these cowboys again.

Had a few questions to ask, seem like he was not interested in the questions, only whether I was going to purchase so he decided to cut the line off. I rang again and explained what happened but again they only were interested in making a purchase, so I cursed at them and put the phone down. They seem to be ringing back for revenge, as usually there first to put the phone down on us, and im assuming they'd like the last say, well a little taste of their own medicine I say.

I purchased 3 doors and selected a delivery date, on the day of delivery I tried to track my purchase, their website was down the entire morning till 13:00, called their number x6 each time on hold for over 15 minutes, I finally managed to speak to a chap who suggested the doors are not shipped as they are waiting,
I received no email or notification.
I received no reassurance that they will put their error right.
All in all, this is an example of worst customer service one could receive. Over promise and severely under deliver. I'm not sure where they get the "HAPPY CUSTOMERS" rating of 4 stars from?!

Shameful service

I have received the door I ordered. It was a six panel, I ordered a four panel and it states 4 panel on the order on the package. The door was damaged in 3 places, one of the a blatant hole. I have tried contacting them via their online form to upload photos, that doesn't work and I have tried to call them and was on hold for over an hour. Absolutely fuming as had the carpenter organised. I have now logged a complaint through PayPal as there seems no other way to resolve. Do not use this company

Do not use this company

I made two orders within 5 minutes for a promised delivery of a Friday as having them fitted on the saturday

Had one order delivered incorrectly twice after missing original promised delivery date - meaning had to cancel fitting completely.

You have to wait nearly an hour to speak to someone on customer services - at a cost, though sales orders are answered in 2 minutes.

Promised phone calls back which I did not receive.

Asked for compensation and offered £4.30 as a "goodwill gesture".

Do NOT USE THIS COMPANY!

Received 4 doors 1 of which had a hugh hole in! Tried calling to sort however the number you call does not pick up and sales will not help and put you through to a dead line and refuse to speak. Ive gone to another company to get the the door and just count my losses. Also i did order from these guys a month before and placed an order and paid only to find that on the day of arrival a text was sent advising of no stock and a 3 week wait? Should have took this as a sign. If you want cheap doors go somewhere else as you will get bashed up doors with crappy packaging and absolutly no help other than being stuck in the gutter. DO NOT USE!

Ordered three doors for delivery on a Saturday ten days later. Both were on their site as available for next day delivery. The evening before expected delivery (frid)at 6:38pm received two emails - the first stating a refund of £10 and the second two minures later stating that the refund I had requested (definately not me) had been authorised. No explanation about the refund but I assumed it was the delivery charge. Doorsworld tracking was a joke stating 2 doors were with the carrier the other not despatched. The link to the carrier stated doors were with supplier. I phoned Doorsworld customer support first thing Saturday morning - after 30 mins got through to a rep called Rebecca who seemed helpful and said she would investigate if a delivery was being made that day and why the other door had not left the warehouse. She stated she would phone me back that day with an update. When asked more than once if she would definately phone back she said yes. She had no intention of phoning as less than 10 minutes after hanging up I received an email from her stating she was too busy and the enquiry was passed on. If anything this failure angered me more than anything as it has become one of my pet hates. No delivery that day of course and no information from anyone. I phoned them again on Monday - the tracking information was unchanged and I cancelled the order. The rep who cancelled the order seemed a little surprised by this. Their site and prices seem reasonably good but its downhill from then on. One good point my refund was actioned quickly

Generally a very poor experience. Damaged doors on both occasions... arrived initially in split consignments so had to take 2 days off work. Difficulty returning... poor communication from Doorsworld and DX. Doorsworld told me delivery date and DX had no record. When replaced hole through one door and the other was badly scratched and damaged on corners. I decided to give up then as I cannot afford any more time off work. The goodwill gesture that was offered to compensate for the inconvenience was quickly rescinded. Difficult to contact Doorsworld with long periods on hold. Overall a very poor experience.

I ordered 2 doors (in the same order). Received texts and emails to confirm delivery. Delivery comes, there is ONE door. I called to query (and was left on hold for 20 minutes). ''sorry miss your items have been dispatched with TWO SEPARATE couriers''... huh?! Huhhhh?! 2 items, ONE order. TWO couriers?... HUH!?!?!?!?!?!... I explained I had taken the day off work, paid for joiner to come and fit them. The lady told me the second courier had only received the item and the door would not be dispatched until the next day. I again explained my situation with work and the joiner etc. her suggestion? LEAVE A NOTE ON YOUR FRONT DOOR WITH A 'SAFE PLACE' FOR THE DRIVER TO LEAVE THE DOOR? Surely I don't have to explain the STUPIDITY in that. Well I did! Second option was to take ANOTHER day off work for them to rearrange a deliver day. I managed to BEG a neighbour to take the DOOR. During all of this, I had forgotten to even open the first door and have just discovered its the WRONG door and the phone lines are closed!
Shocking service and never in my life have I heard of one order being sent out separately. And with no communication, we had no idea until the first door came that another would arrive WHEN IT PLEASED. Will be making an official complaint tomorrow and will CERTAINLY not be using this company again. More hassle than its worth!

I purchased five doors from this company, one was damaged and three the wrong size even though it was the correct size on the ticket but when measured, door length was wrong, I contacted customer service and TBH they have been very good, responding to emails promptly however when it came to organising a pick up date for my doors I found this very difficult, 48 emails later and 4 weeks later I finally have been refunded, the doors have still to be collected but due to my sheer determination I have my refund, I can't fault the customer service team and the doors themselves seem to be fine just the wrong size, unfortunately I won't be using this company again due to the fact that it has taken so long to resolve this issue and get a refund.