DoorsWorld.co
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Reviews (88)
I cannot understand previous bad reviews, all we had was polite, good service, Ten doors ordered all arrived at stated day and time. We are very pleased with doors now they are hung look great. Excellent service all round.
I saw all the bad reviews and was really worried - i needn't of. All went absolutely fine was kept up to date with where my product was and the delivery company were great - phoning to say unfortunately they were going to be a little late so I give them 5 stars
I saw the bad reviews on here AFTER I had bought a door from the website, and was really worried that it would all go wrong. I've had no grumbles. The one snag was that the delivery tracker wasn't working on the website, but I phoned through (didn't have to wait long to speak to someone) and they were really helpfull. Door arrived in great condition as expected, when expected. Can't say fairer than that really.
Paid for a door 3 months ago, still not received, rang customer service numerous times, haven't a clue what they are talking about, try to fob you off saying you will receive a phone call later in the day which you never get. Thieves avoid at all cost.
If I had 0 that would be my rating. 1 is too good
I have had nothing but trouble from this
Companu from beginning to end. Terrible service and terrible complaint procedure - wished I had read
All these reviews first.
These are certainly a cowboy outfit. Paid for one door to how it looked. Waited in for delivery. No show. Checkef the delivery progress. Been cancelled apparently. No communication!... checked with my bank to see if the payment had gone through... yes. They took in twice!
So paid twice for one door... that never got delivered because it was out of stock.
The service is shocking.
This is a company that should be avoided
We ordered 10 doors on the Sunday 6th November, it said next day delivery, but we are both at work, so we opted for delivery on the following Saturday 11th November. Doors never turned up, no email, account showed not dispatched. We emailed them on when we can take delivery, they said 15th November, but again we are at work, we asked for the 19th November, but they said no. We have cancelled the order. Complete waste of time.
Delivery didn't turn up
Called to change address for following day
Didn't turn up following day to be told that they were signed for at my address the day before (even though they weren't) funnily enough couldn't tell me who signed for them as the drivers scanner was broke.
No phone call back from manager as requested.
Called delivery company myself who told me they weren't even on transit and still in depot. Had to arrange collection from there myself.
Useless.
Ordered doors to be delivered on a Saturday never arrived contacted them told them had to be delivered before the Wednesday as had joiner booked assured would be delivered Tuesday took day off work never turned up had to cancel order just wait and see if get refund total scammers.
Hurrendous service. £800 been took out my account to pay for the doors I have ordered and 3 times they haven't turned up and that is just for 2 doors. The other 7 doors aren't due to be delivered until later on in the year but I will be ringing up and asking for a full refund (if I can get through). Wish I had read the reviews before I ordered, however my mam previously ordered and she had no problems.
Made the mistake of ordering some doors from this monkey outfit, no confirmation of delivery, doors didn't get delivered on the date specified, try phoning them *******635
And get sent from pillar to post,
Order went through fine with delivery date of 6 weeks later given. Waited patiently only to be told on the day of delivery I would have to wait another 3 weeks. Doors then randomly turn up a week earlier than the revised date. Total jokers, highly unprofessional. I am now worried about the quality of the doors given some of the reviews I have now read. Will never order from this company again.
3 rd order for doors and to be honest the doors are not to bad however 2 have started to peel so thought I would TRY to make contact re this... WHAT A JOKE. Started with a 25 min wait so decided to e mail for a call back that was 8 days ago and after 8 days 6 e mails and in total over 1.5h of waiting on the phone I spoke to someone... to be told nothing they can do about the peeling on the door and a manager can't phone me back! I am more annoyed at the service than the door peeling... Jayne
Placed an order for next day delivery, company took my money emailed me conformation then never delivered?
After numerous calls Sophie and Charlotte ganged up on me and then hung up!
From confirming the delivery date the door was despatched, out of stock, on it's way to the depot, incomplete? Despatched from the supplier and eventually 12 days later not available. Customer help line was rung twice 1st time held the line for 26mins of a 28min call and the 2nd time held the line for 16mins before giving up. If there was a minus rating I would certainly award one
Ordered an interior door and fittings arrived within 2 days, fittings arrived by normal mail a day later. Very happy with the service despite other bad reviews, although I didn't have to contact then for any reason.
Like others I ordered doors because it said next day delivery, I received a text message late on Tuesday to say they would not be delivering my two doors on Wednesday as arranged.
I spent ages trying to get through to them, to be told I would receive my doors on Friday. I have now had an email to say only one of them would be delivered the other one on Monday. I asked to speak to a manager but was told to leave a phone number and they will call me back I'm still waiting. I wonder if any one will ever phone!
I ordered 2 internal doors on line from doors world whom apparently are world stores, the money was taken and the doors were delivered, There is a large crack to the top of one of the doors making it unusable, I immediately phoned the delivery company who's van was still outside my property they advised to contact the company WORLD STORES, I have tried to contact them several times via the phone, A message states, your call is important to us, keep holding and your call will be answered, I have held for over 30 mins on 5 separate occasions at various times of the day, no one ever answers, I have e mailed them and sent photos electronically of the damage to no avail, I would not recommend anyone to use this company.
Don't ring them your wasting your money and time they never get back to you I've taken it up with PayPal now to get a refund back.
Impossible to get through... waited several times for an answer, "someone doesn't ever answer your calls..." they DON'T appreciate your call... DON'T stay on the line it's probably costing a fortune! WHERE is MY DOOR!
