DoordashReviews 1,051

First of all DoorDash is over priced, second the way the app is set up for ordering is stupid if the person picking up the order can't see exactly what they are suppose to get before they leave. People are human we all make mistakes dashers should be double checking that the order is correct. Further more they should not be allowed to accept multiple dashes at once especially if they are delivering hot/cooked/already made food. Anyone ordering in this manner would want their stuff fresh. Those hot bags do not work while you ride around dropping off multiple different orders. Also the people who review complaints for missing/wrong items or you received someone else's order, whatever it is that goes wrong when you're spending your hard earned money, are the very worst at reconciling issues. They don't fully do their job to actually help the customers. And if it wasn't for the costumers this whole DoorDash wouldn't be able to work and pay your bills that goes for anyone who works for DoorDash, learn costumer service. Not saying that some costumers aren't wrong, but do your job before not actually helping those that are right. This company should be shut down for how bad they operate and for how they are truly getting over on people.

Thank you so much Rinalin for helping me with my issues. You was extremely patience and direct. I wish there was more representatives like you! 5 stars

Doing a pandemic I started using all the apps including door dash. I quickly learned that they were a rip off. They cost too much. You can't communicate with the drivers if I'm not mistaken but more importantly they were supposed to deliver me food. They didn't do it. I paid for it. I contacted their app immediately to report that I did not get it that was September 9th here it is almost 10 days later and they refuse to resend me the food and are giving me some BS as to why they can't reimburse me. I don't care if it's $3 or $12 I'm not donating money to a corporation. If you want something delivered use instacart doordash is a rip off.

Worst business in the country! Their site sucks so bad. Lag times and touchy. Takes 20 minutes to make one order. I hate it. Food is expensive and cold. Missing items are common. Expect to call in an average of 5 times for one situation.

This morning I had to call 28 times, and I still got no resolution. They sent me a 50 percent promo code. They never work so I spent 2 hours calling into these uneducated idiots. Most don't speak English. They must live in 3rd world countries with mud huts, incest and flies. They are stupid. They ask the same question 5 times and still get the answer wrong
I get to call them foul names and thru have to take it. Haha. They gave me 8 bucks back on a 15 dollar order. So I have figured out how to get twice the credit I wanted. Ha ha Those idiots don't know who they're dealing with. They like it when their dad's inappropriately touch.

I hope they have to work in horrid conditions. Sweat shops. 120 degree heat with bugs crawling all over them. I hope they get paid nothing. Sex slaves.

They are the dumbest aholes I've ever spoken to. They all have veneral diseases and aids.

Their fathers sell drugs to kids and have relationships inappropriate ones, with babies.

They all do tranq and fentanyl daily. They sell themselves to get it. They're hungry all the time and get fed cockroaches.

I truly hope this is all true.

I ordered dinner from Applebees...There was an honest error when the delivery guy showed up to deliver...He knew that doordash only accepts card payment online yet a mistake was made by us and he was paid $55.00 cash for our Applebee's order of $52.00...He said he did not have cash on him to give back change for $70.00 so he got $50 plus $5 in quarters and he left with the money...He knew it was not a tip because I told him to keep the change...I made a complaint to Doordash who said they will investigate but had no option to refund me my cash...Wicked and dishonest workers...I tell you, if i do not get back my money, that guy will lose 10 times more that i lost tonight for dishonesty.I call it Karma... Will never order doordash again...MD

I received an email from DoorDash saying I had over $10 in credits to use with DoorDash. I logged into my account and it showed $0 in credits to use. I called and they said they don't control the marketing and don't know anything about the email and if it shows $0 in credits then it's $0. I think is absolutely ridiculous that they say they take no accountability for their own marketing- an email COMING FROM DoorDash. It's clearly false advertising and it's LYING to a customer to get them to go into the app/their website. It's a total SCAM.

I ordered DoorDash for the first time on September 8,2023, a Friday. Myself and a colleague ordered Sonic breakfast burritos. The food was cold, the tortilla wraps were mangles and barely holding together. The tater tots were eaten and the drinks were a refresher to a garbage breakfast meal!
I spoke with DoorDash representative that same day and she could not offer me a refund and that the situation had to be escalated to a review board.
Needless to say, the review board determined from my history that I did not warrant a refund (mind you that was my first experience ordering from DoorDash). So I am not understanding where this outcome stemmed from. They also said "we based our decision on a comprehensive analysis of ALL relevant factors, including full details of the order, the details of your refund request and your overall account history."
I will never use, or suggest DoorDash again in this lifetime or the next!
My background, I am a Marine with high standards and integrity, I have no reason to lie, cheat, steal etc… I am completely perplexed on how they came to this conclusion!
We threw our food away but kept our drinks, so there are no photos to show of how piss poor the food really was!

Ordered 2 items that cost $14.99 but only one was delivered. The app would only issue me a credit if $8.49. I've tried to escalate through CS who have been no help, even going so far as lying to me about issuing additional credits.

I have had issues with every order lately. Most of the time the dasher for gets the drinks for the order. Another occurrence is on a double dasher order the same driver will pick up both but only deliver the first order. The last time I ordered they forgot my drink from the first order and my second was not delivered at all. They gave me a $1.89 credit on my account. The original bill was $35 for both orders) When I called their customer service line I was hung up on 4 times before getting someone on the line talking. They did nothing to fix the problem and the $1.89 credit stood. Now my account is blacklisted. I can order all I want but I can not claim any order for the next year. Good thing there are three other services in my area that deliver food! Account cancelled!

We order from DoorDash frequently, because I'm a nurse and am not home to cook all the time… The service has gone from ok. To bad. To WORSE over the past month or so. They're hiring folks that can't follow directions, that can't read street signs, that are RUDE, etc.
I had ONE man try to deliver my food ONE STREET OVER and when I called him, ( and eventually MET him on the wrong street) he stuck his head in my car window screaming "I'm here! I'm here! 8! 8!" I tried to tell him that, while my house number has an 8 in it, it was ON THE OTHER STREET and he was in front of the WRONG HOUSE. He barely spoke any English AT ALL and was CRAZY.

Seriously? Doesn't Doordash vet these lunatics?

Now, don't get me wrong… I've had some AMAZING dashers! But they are VERY few and far between now.

I'm going to switch to grub hub. Maybe ithey have smarter people working for them.

Orderd threw doordash, driver only grabs half the order. When contact the driver she say with a attitude I'll bring you the other haft in about 30 minutes when I'm back in the area. 3 hours later still no order. Finally just canceled and refunded 3 weeks later undelivered food. NEVER AGAIN. Not worth the aggravation.

It won't let me log in to either of my accounts. Not to mention it's extremely overpriced. It should not cost $60 to order from a fast food restaurant for 2 people.

I'm a driver and they seem to $#*! you over as much as possible. They will breach a contract and say that you were the one who violated it when I've proven I was in the right. If you are looking for a good paying delivery service to work for, I definitely wouldn't choose doordash at all. I'm getting ready to sue them.

I ordered an item from a specific shop, but Doordash delivered a poorer quality product to make money. I won't buy from Doordash again.

I was overcharged for the purchase. I ordered from panda express worth less than $10.Doordash automatically added $4.50 tips.I talked to the agent, at first they refund $2.0 dash credit. I chat with them again. This time the agent told me I will receive $4.50 back to my original payment after 3-5 days. I waited a week.I did not see the refund on my card. I chat with them again, instead of credit card redund,the agent had given door dash credit again. I insisted on getting credit card refund instead of door dash credit but the agent told me its too late now and she cannot do anything. Then she just closed the chat

How useless is DoorDash let me show you. I placed an order 1.5 hrs it took to get to me. The order was not edible. I get a slap in the face of, "oh we gave u a lowsy $10 credit you shld be grateful " your as useful as tits on a bull... let alone you raise the concern & oh n what's that your staff don't want to do their job so they end the chats 5 fkn people it took to lodge my complaint. FUKN USELESS