Doordash

We had to end up using 2 drivers. The first one gave us the wrong order, because she didn't read the order number, and gave us some other Larry's 5.00 order. Then I called taco bell complained to them, then my husband called the doordash number and complained. They sent another driver to go pick it up, and that drivr was too damn lazy to find our house, so he (ben) decided to leave our correct order on a bench outside in front of the office at the mobile home park we live at. The food was ice cold. So my husband called door dash again and told them he wanted a refund and that we'll never use door dash again. The drivers we had need to be fired. The first driver should have matched the order number. So don't use this delivery if you can help it. So NO RATING! Piss poor servive!

.Don't even mess with this company. They're crooks. We got off at work at 8:00 in the morning and ordered dinner before bed. Part of that dinner was two small ice creams. We're both allergic to cherries. We specifically stated not to place cherries into the food. I took screenshots of that request. They put cherries in the food anyway. I was tired after having worked a double shift at the hospital and wanted to go to bed. I decided that I would deal with Doordash when I woke up. I contacted them and I told them I specifically asked them not to put cherries on them. They put cherries on the ice cream anyway. Doordash refused to refund our money. We had to pay $10 for ice cream that we could not eat despite having specifically told them not to put allergens on our food. When speaking to Doordash they wanted proof that we requested no cherries. I said you're not able to access our order where it says no cherries? She said she wasn't. So I showed her a screenshot. Then they wanted pictures of the ice cream. Pictures of ice cream. Pictures of ice cream we ordered at 8 in the morning and at the time I was speaking to this person it was roughly 1:15 in the afternoon. They would not give us a refund because we didn't have pictures of ice cream that we ordered five and a half hours earlier. They refuse to give us our money back. We told him if you don't give us our money back we're going to do a charge back on our credit card. They finally did give us the money back for food we were never able to eat and specifically requested that they not place allergens. Doordash banned our account and we're not allowed to use them anymore all because we were insistent they not steal money from us for services they did not render. The services was delivered food without allergens in it. They did not do that they expected to not have to refund us for food that we couldn't eat.
Either you allow DoorDash to steal your money or you can't use their service. These people are disgusting. They are. Crooks

Beware of door dash. I have never used their service but was charged $9.99 a month for dash pass that I never signed up for. I contacted customer service 6 times in an attempt to correct the situation. After approximately 2 hours on the phone they could not find an account or the transaction. I was basically told that the charge that I had confirmed with my bank was not form door dash and they can't help me. When I requested to speak to a supervisor, I was told they do not have the ability to transfer the call and it would be 48 hours for a supervisor to return my call. I would not recommend this company.

Worst customer service I have ever experienced. Found a rock in my food and they would only refund part of my order, like my family wanted to eat food that came off the floor. DON'T USE THIS SERVICE IT IS NOT WORTH YOUR HEALTH!

They miss half of your order and Won't give you a credit nor send the Dasher Back here to give me my food, but want to keep my money.

False advertising, horrid service, atrocious accuracy, rude drivers and customer "service", unethical, criminal and just trash! They can steal your money in less than a second but somehow it takes a week to refund your money. I have zero respect for anyone associated with this dump.

I would give no stars if I could. I placed a grocery order and was able to cancel as the order hadn't been shopped yet. However, I was still charged $91.58 and they wouldn't refund me, no one would help me or do anything to resolve this issue. Normally, on other apps, if you cancel an order, it I'll say, you can cancel but you will still be charged (if that's the case), however it didn't say anything so yo my knowledge, there was no issue as nothing had been shopped yet. I just find it extremely unethical and disgusting. Very bad business. Do not support Door Dash!

I place one order and doordash charge me two times for same order. I was charge on Sept 29 then Oct 3rd for the same order. It's two weeks and they did not reverse the unauthorized amount they stole from me. Do not trust this company with your payment information.

My husband and I have COVID so we have been using DoorDash to get groceries from Weis market. The receipt that comes with the groceries always as much lower than what doordash says they charge us. Many items are on sale. But they charge what is on the doordash website. This time it was $12 more and then what they were charged by the market. We won't be buying groceries from them anymore like this

On 10/10/2023, our driver took one of our meals ordered from Sonny's in Tallahasse, FL. Door Dash did nothing! We contacted the restaurant and they specifically told the delivery driver, Aaliyah, that our order was in 2 bags. She only delievered 1! She got a free meal, the 20% tip of a $60 order, AND her delievery fee.

I was trying to manage my DashPass and no one who answered the phone was qualified to assist me.
I was told a supervisor would contact me and after 4 phone calls and 5 weeks of waiting, I was told to delete my account because they can not assist. What a JOKE!

On October 8th, I ordered Chicken Enchiladas with Queso, beans and a coke from On The Border. I got the wrong order and it was a dried out shell with hard dried out cheese and chili on it. The beans and rice were cold and looked like they had been sitting around for days. It also had half a taco shell that had been eaten off. The coke was also 2/3 full as though someone drank from it and it had nothing to cover the lid. The food was trash and unfit to eat. I texted the DoorDasher to come back immediately and put the food outside with the trash. They did not come back to get it. However when I went to the DoorDash site to ask for my money back but they only offered 1 option of a credit on my next order. They gave no option for me to receive my money back. They only gave a credit on the next order. Next Order?. I don't want to order again from a restaurant I disliked. I don't want a next order. I chatted and advised them that I wanted my money back and not a credit on a future order. I am seeking to get my money refunded to me. I contacted them by chat and they refuse to fix it. They also filter reviews and post very few 1's. They did not post my review in the app.

Whatever you do not order from doordash no matter what they will steal your money not bring your food on time bring you cold food and then try to keep your money acting like you're trying to steal from them. I have tried to order from them four times in the last 24 hours two orders were canceled one time they brought someone else's order and the other time they brought us cold food missing most of the ingredients and refused to compensate us. You'd have better luck throwing your money in the street and expecting to get something back.

It used to be that whenever an order came incorrectly made, or the driver spilled things, or I waited and waited only to be cancelled on, that DD would compensate you in some way for the inconvenience and poor experience. Now they just end chats if you even ask. Cheap company that rakes in billions in revenue each year...

So I ordered 21$ worth of food and my whole order was completely wrong. Yes I understand that it is not door dash fault there selfs but when I kept trying to get my issue resolved they said the issue couldn't be refunded even though my order was completely incorrect. I had to contact support again and call and they ended up giving me 3.24$ thats it. For a complete order missing all items. Door dash is simple to order food but they are started to go down hill bad. A ton of issues constantly.

Door dash accepts your proif of stolen products from dashers and then says yoh have reached the limit. Now the dashers can steal from you at will. WTF?!?!?! Very crooked and bad company!