Doordash

This place should be shut down every single online agent in the chat was 100% rude and did nothing but close the chat within seconds or in the middle of writing. If you call immediate hang up. Me and my husband are out $37 and order cancelled within seconds. This is the absolute worst service available. 100% regret ever considering this service to place ANYTHING. I expected the customer service to at least be reliable but instead have nothing but rude customer service agents who do not care about their customers what so ever or the company. This company disgusts me and with so many negative reviews i am amazed that its even still open. This company is just a lawsuit waiting to happen. I will See you guys in court if i dont recieve my refund! I would 100% NOT recommend unless you want to lose your money

DoorDash is the worst food delivery option. I have had similar experiences 3 times in just last month. It took double the estimated time AFTER the food was picked up from the store. And the order was wrong. There's no phone number to call. The online chat is a joke. They ask for all the information instead of being able to look up all my details after providing my account information. They told me I was a lier because the restaurant said they got the order right even though I told them it was wrong. They would not refund or credit for my order. And this happens more often. Bad Bad Bad.

Doordash is complete and utter garbage. Placed an order that never came! Couldn't even get in contact with my Doordasher because the phone number they provided was out of service. The scumbag probably took my food for himself!

Tried to contact Doordash support multiple times and spoke with multiple agents and they provided absolutely no help. They flat out said they can't help me and closed the chat on me. No refund. No credit whatsoever! Total incompetence!

Doordash is a SCAM. Doordash is a FRAUD. Never placing an order with these CRIMINALS again. Those "customer support agents" (HA! Support? More like customer aggravation agents) and the Doordasher in question should be FIRED!

So my boyfriend is blind and he uses doordash alot due to the fact that I am always at work so I can't drive him anywhere to get food. Today he decided to order from LaCrawfish (his usual). To make a long story short the dasher picked up his food from the restaurant and then cancelled the order, so the food never came. He called doordash customer service, the first rep that he spoke to was so nice he said that he would place the order for myfriend and refund the money back to his card. After waiting for a hour for the text msg that normally comes and didnt he called me. He told me the story and instanly got mad because I feel its wrong on so many levels. I chatted with two ladies named hazel and porchia they were very rude and didnt wanted help or anything also ended the chat in the middle of me typing. So the end result of this is we would have to basically pay twice in one day for the same meal. Imagine paying almost 60 dollars for a 25 dollar meal. Please read this review before ordering with them.

Delivery never received. Dasher very rude to the apartment manager. She left left my food on the managers door stating that there were too many old people and she did not have a mask. Manager states she was very rude. I reported this to door dash but they were very short with me since I didn't order directly from them. (The restaurant used them) I reported door dash to the restaurant and they gave me a full refund. I also left a scathing message to this particular person.

I was sent a coupon for $10 off $25 with an expiration date of 6/14. I try to use the code on my order before the expiration date and it said that the coupon is expired.
I have screenshots of the code sent and the message received when I tried to use it. Contacted customer service and sent them this information and the only thing they said they could do was credit my doordash account AFTER I placed an order! This is not right. I was told that it couldn't be given to me for my current order because they had no proof that it wasn't used, I sent them the screenshot of it saying the coupon was expired as well as my coupon with the expiration date and still was given no kind of help!
I'm furious at the situation at this point, no one even tried to help me even though what I said made perfect sense and the admitted it was a system error!
Never again will doordash be getting any of my money. I will write this review on every possible outlet I can find, I hope a $10 credit was worth the bad publicity.

I don't like being ripped off. Door Dash likes ripping people off. I place an order. Pay Tracking shows the restaurant is preparing the food, then shows the driver going to the restaurant to pick up my food then ORDER CANCELLED. The explanation was that there was no driver available to pick up my food. SO WHY WAS THE ORDER ACCEPTED IN THE FIRST PLACE? This has happened 3 times. A sticker on the bag says the order was double checked for accuracy. So how did my Del Taco 2 for $4 fish tacos only have one taco? I don'f think you can even order one fish taco but's that's all I got after DoorDash double checked my order! Adding insult to injury - DoorDash has been charging me $9.99 every month for a Dash Pass since December 2019! They kept this on the DL - every 3rd of the month they charged me $9.99 but did they email or text me with "Hey Dash Pass subscriber its another month and another $9.99 to us now here's what we can do for you". Ah HELL NO! Not a peep to suggest I was subscribed to anything! I never saved a dime on deliveries unless I was ordering the $12 for free delivery so I have no idea what the $9.99 a month was supposed to be for. Like I said I don't like being ripped off and if you don'eteither stay away from Door Dash because they're nothing but THIEVES!

3rd strike with this company today. Incomplete order - restaurant won't help - they just send you back to DoorDash. You call and they advise you (after a long hold) they are not taking calls. Their chat always shows "agent offline." You have no choice but to use their email or try to resolve through your account. Problem is, if you try to resolve through your account, they say they are crediting you, BUT they don't explain that they are crediting your DoorDash account and NOT your payment method. UNACCEPTABLE. Also, with contactless delivery, our driver simply dumped the food by our front door and never rang the bell, knocked (we were home and in the living room) or called. If we had not gone back to check the status, we would not have known it was there (no idea how long it sat in the Phoenix heat before we happened to check). If you can't reach a company by phone, run the other way. I am done with DoorDash.

If you have zero problems on their faulty website/app, you might be okay. But if you even have to use customer service, then I wish you the best of luck.

Useless "staff" who only know how to tell you to wait, and then drop a copy and paste, and end the conversation. Do not expect help.

I will not be using DoorDash in the future. And no, Aaron from DoorDash, I would not like to partner my restaurant with DoorDash either. "I think you should give it a try". Hahaha, no.

I would give these people zero stars, were that an option.

My order was supposed to cost $70.20. After I authorized the order, that number inexplicably increased to $71.12. When it arrived, it was missing one entree. I returned to their website to seek remedy. What I wanted was for someone to deliver the missing portion of the order immediately. They did not make this option available. I settled for the "give a credit for the missing portion" option, since it was literally the only option they made available. (They did have a link for "ask for a different remedy" - but when I clicked it, it simply spun forever without opening, while my family's lunch grew cold.)

In clicking this link, I believed I was requesting that they credit my *credit card*. However, after I clicked the link (and *only* after I clicked the link), the page indicated that it was giving me $14.34 of credit on future Door Dash orders. I feel this is a deeply unfair business practice: I should not have to spend more money at Door Dash to be refunded for an order that their organization screwed up.

I then received an electronic receipt indicating that they had only refunded me $12.22; not $14.34. Furthermore, the receipt indicated that they had credited that to my card. A quick check with my bank revealed I have been charged the full $71.12, with no refund. I wonder if even the incorrect $12.22 credit actually exists for future orders? I very strongly doubt it, given that the receipt falsely claims to have already paid it to my card.

My dissatisfaction with this company only increased as I attempted to file my complaint. The two contact phone numbers for Door Dash (one of which I could only find on WikiHow) offered only a recording indicating that they would not speak with customers by phone, and that I should use the chat feature on the website or the app. There is no chat feature on the website, nor the app.

So, I searched and searched on the website until I found a buried customer service form. I filled out that form, checked the "captcha" box -- and discovered that what looked like a "submit" button at the bottom of the form was actually just a *picture* of a button, and could not be clicked. The form was a sham.

So, I returned to WikiHow to find an email address. I attempted to contact them by this method. When I sent the email, I received an automated reply -- telling me to use the same customer service form with the fake "submit" button.

It should not be this difficult (indeed, literally impossible) to contact a company, particularly given the massive surcharges they append to orders -- surcharges should which fund, in part, a system to handle the inevitable order screw-ups that will happen with a delivery service. No one expects them to get the orders right every time. But their customers should be able to reasonably expect better access to a solution when things go wrong.

I use door dash from time to time and tonight I ordered McDonald's and my dasher came and got lost in my trailer park so he called me and right away he was extremely angsty with me and kept cutting me off when I'd try to speak. I tried to explain where he had to go but he just wasn't listening. After a few minutes he said "I'm on royal boulevard" and I haven't lived here long enough to know where every street is that's why I try to explain how to get to my house when you first enter the park and I said "I'm not sure where you are", he said "well then I can't deliver your food" and hung up. Very rude. I mind you that him and I were only one the phone for a solid four minutes before he gave up. (Numbers blocked for protect his identity)