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This company has suddenly changed there service. You now receive 8-10 texts regarding your order. I'm thinking that some of the texts are actually coming from the driver/delivery person. I do NOT want my phone number given out with out my permission - which is what they did. Also, they now require a verification code be entered to place your order. They did not use to do that. Now I have to check my phone for a damn verification code before the order can be finalized. This is ridiculous. I have never placed an order that we denied or cancelled. This is getting to be a pain to order through them. Uber Eats - here we come. Doordash can kiss my...
It is completely ridiculous that my $33 meal turned into a $53 charge. Without my authorization, you charged me a 20% tip which was $6 not to mention a $6 delivery fee AND a $6 service fee? The driver is tipped from the delivery fee and the service fee has to do with you and the restaurant. I am requesting the service fee be refunded. If not, I guarantee I woll never use DoorDash again and I will make sure everyone else never uses DoorDash either.
Door dash is garbage you set a time to work and you can't login you call and get a person that don't even understand what you are saying they don't understand you they need to get it together if you dash good luck but i give them 0 stars for my experience they absolutely suck
I ordered breakfast from Chick-fil-A on Friday August 21st. The driver left my order on my door steps in the rain and it wasn't even in a bag. The hash browns were open and the drink was half empty. My whole breakfast was ruined. I reached out to DoorDash and all the rep would credit me was $4 when I paid $19.06. I am beyond frustrated.
Tried to change the delivery time. Doordash makes you cancel it instead and order again. But it then did not allow me to cancel the later order. When I tried, they took fifteen minutes to talk me out of it? Then said they couldn't help and weren't able to refund (keep in mind this was after I ordered the food again in order to get it earlier). Now I have two deliveries and no help from Doordash.
I received an automated Door Dash text message that gave me a verification code I never requested. It said not to tell anyone this code and that they'd never ask for it.
At the same time, I received a random text message addressing me by my full name, telling me there was fraud on my DoorDash account and they needed my verification code (which I ignored). I checked my account and saw there was a $65 order from Chili's I never placed, that was going to be sent to a house over 1000 miles and several states away. A few minutes later this scammer said they needed the code or they'd lock my account.
I went straight to customer service, which asked for the last 4 # of my credit card, exact charges, and restaurant and date posted. But it was never charged. So I told them, it hasn't been charged yet, and they said they'd need to know for the investigation. Which makes me think they're just going to close the investigation since it doesn't match this specific info (I deleted the order so did not have the exact charges, and they deactivated the account so I couldn't search for it).
Then I asked what to do about this person texting me; they asked for the number and said they'd opt it out from future communications from Door Dash. I'm not sure how that helps me. Door Dash then deactivated my account temporarily.
My concern is this random scammer has my full name and number and however much else information. I reported the text messages to my cell phone company.
We'll see what DoorDash does, but the damage is done, someone has my info. I blocked the number but they could use another to contact me if they want. If I continue getting harassed, DoorDash will claim no responsibility and I will have to get the police involved.
No refund or compensation for missing items. Did not receive what i paid for. Customer service was no help.
Wow, so bad... I really gave it a few legitimate tries, too. They ruined Mother's Day with their non-communication and miscommunication, then last night was the last straw. Order placed, confirmed, picked up, an hour late, then after absolutely no legitimate communication from Doordash at all, I get a text from them stating that the order is cancelled. I'm now a confirmed GrubHubber.
We order dinner this evening from one of our favorite restaurants. Or so we had thought. We placed a pickup order through the DoorDash app at 4:05pm. We waited a good 15 minutes before we notice the order had not even been confirmed through the app, getting a text stating the restaurant was busy and it was taking a little longer to confirm than usual. Okay, I get it. 5 more minutes passes and nothing so I get into the app to report an issue. I report it hasn't been confirmed and within seconds after that, I get the notification stating it'll still be ready at the original pickup time. That's only 10 minutes away so that's perfect. I turn on my location services so the restaurant knows we will be there soon. We pull up, no cars, no lights. Nothing. The restaurant is CLOSED! So not only did DoorDash pull a fast one saying it was confirmed with the restaurant, they took the ONLY MONEY WE HAD FOR DINNER THAT NIGHT on an order from a restaurant that wasn't open.
Again, I opened the chat. This time I tell "Tarun R" the problem, they apologize for the inconvenience. Immediately after they say "I see that the order was ready, you can visit the store and pickup the order." I'm sorry but what? Did you not read where I said the restaurant was closed? They state they have fully documented the details so the feedback can be reviewed to better avoid an issue like this in the future. They then proceed to state they issued a refund for the order amount plus extra credits for the hassle. As soon as I questioned the representative of my refund would be immediate, because I had a family to feed and spent our dinner money on a restaurant that wasn't even open, he shut the chat down. Not even offering to maybe give us a free dinner because THEY screwed up and we're left eating peanut butter toast tonight. GREAT customer service there.
Forget this horrible service. Buy local and keep it within your community!
Worst driving delivery service I have EVER experienced.
The driver picked up someone else's coffee order and when we met outside of my apartment, and I told her that wasn't my order, she kept saying "This is what they gave me" over and over again.
She made me call the store on the spot, came WAY too close in contact with me & every time I kept backing away, she kept walking towards me. Complete oblivious that we are in the middle of a pandemic! Over the phone, the coffee shop employee stated, that everyone's drinks/orders are placed on a rack for Doordash pickups where it CLEARLY states the customer's name. She was entirely unproffesional & was yelling who was going to pay her, when this was entirely the driver's fault.
I called DoorDash's customer service team to see if they could send another driver to pick up my order and they said they couldn't do that. The order had already been placed & they could not authorize another driver. I thought that was entirely unprofessional & inconvenient for me, their PAYING customer. Seriously, worst customer service I've ever experienced.
I ended up walking 4 miles to get my coffee, that the wonderful shop prepared again for me, fresh. After speaking with DoorDash customer service again for a refund, they finally gave me a delivery fee refund, which I appreciated since I still received my coffee, but the hassle for that minimal of a refund will never make me use their services again.
Never ever use DoorDash. Absolute WORST delivery company out there.
I order between $500 to $1000 per week with this company and have had issues with my orders. I take pictures when there is an issue with the food and offer to email it to the company but they always refuse. My last 2 issues were as follows: - Order never arrived. Driver never made it to our house so they refunded my full bill. - Last issue, I was missing a few drinks, instructions were not followed by the restaurant therefore I could not eat my order and some of the food was EXTREMELY dry/overcooked as the restaurant was about to close. I followed up with DoorDash and they would not refund me for any part of this order. I at least expect back my money for the items not received. I shouldn't have to pay for the restaurants mistakes either. I will NEVER order from them again. I'm sure other services will enjoy my business.
I'd give a -10 stars if I could. We've never gotten a delivery out of the dozen orders we've placed without having to chase the driver around the apartment complex because they have no idea where they're going 100% of the time. Do your drivers know how to freaking use GPS?! And today we got nothing at all! Seriously, don't use it.
Today I got ripped off on DoorDash first they cancelled my order and still charge me! And now I have to wait 7 business days to refund my money worse and awful experience with door dash never again!
Have been charged 2 times now for $9.99 from my bank account. I have called twice and was told I don't have an account. I have the emails from doordash stating I do not have an account. I what the charges to stop NOW and I want my money returned NOW! I have gotten zero customer service that was worth anything. I am contacting the BBB and my bank has an alert on my account due to the theft of door dash. So they call me back at 10:30 pm to let me know that I do not have an account and they have to send it to another department and yet nobody can tell me why I am being charged. Listen people don't use these damn companies that are fly by night get rich scams. They are thieves.
Place is a joke. Door dash did not drop off any food. I had to go pick up the order and doordash would not refund the delivery fee or the tip the driver got for not delivery my food.
You guys should hire people who will actually do their job. Paying all that money for food that's cold and the person forgot half my order. Do Not use them and if your person is Jessica dont tip her she will forget your food and bring what she can remember cold
I don't recommend anyone use this service. They double charged my credit card for a dashpass refuse to refund the extra charge then right after charging my card 2x for a dashpass they canceled my account. They are a dishonest company and from all the negative reviews they have it's very clear they shouldn't be in business.
Place an order at about 7pm tonight. Said the order was going to 36-46 minutes. Come to find out "there was no dasher in our area" what?! We waited over an hour to contact customer support and the guy was the least bit helpful.
Dear doordash y'all then $#*!ed up my Order cause wtf y'all taxing my $#*! for y'all gon get enough of me with y'all broke $#*! talking abt $3.75 gtfoh I can go the Gstation and that $#*! for $3
COUNT YALL $#*!ING DAY DOORDASH
I ordered food to be delivered to my home from the Website for Cactus Restaurant in Kirkland, WA. I selected delivery from DoorDash, which automatically opened the DoorDash app which I have an account with and have used before without issue. I paid for the food and never received it.
Since then, I discovered that DoorDash had updated my address to different 'NON' existent address without a house number and a street that is miles long. So, when the driver picked it up - there was no where to deliver the food. However, the driver just texted me and said he was on the street and then never replied to my requests... he basically kept my food.
When talking to DoorDash, they said it was my fault.
