Doordash

I ordered food from a restaurant via Door Dash and when my order was completed I was automatically charged a tip for the driver. I went to change the amount and I accidently cancelled my order. Notified Door Dash and they were extremely rude and said I couldn't get my money back for the food just for the tip and tax. I then continued to complain and they wouldn't refund the money back on my credit card only a Door Dash Credit. Door Dash insisted it was my fault because I canceled the order. I explained it was an accident only to correct the tip amount for the driver and Door Dash REFUSED to correct it. DO NOT ORDER through DOORDASH.

During this challenging time i decided to utilize DoorDash to support a local business. I placed a order total cost $130 which i believe during this times is pretty significant. Unfortunately my order was cancelled due to the driver saying the restaurant was closed which was unture because i confirmed by phone they were open till 9pm taking last order at 845pm. Keep in mind i placed my order around 5pm. DoorDash is full of you know what and i think we should all avoid these scammers.

Waited an hour to have my first order cancelled by my driver. I was allowed to order from a Wendy's that was so backed up, that the driver waited 45 minutes to be turned away. Mind you I was debited immediately. I now have to wait 5ish days for a refund. Times are tight and I decided to give the service a try. I've now waited so long on my order that everyone else is closed.

I work two jobs and do online school, I forgot to get groceries on the way home tonight. Now I will go to bed without food because the restaurant had issues, the service won't give me a quick refund, and the driver was definitely not helpful. Why should I trust this company in the future? Why would I want to order from you if I could drive there and definitely make sure I get food?

TERRIBLE AND NEVER USE AGAIN. If I have a way to give zero or negative review, I would because they over charged me without notice and that happened after I ate the food.
I ordered with the app but in customized or modified items due to allergy. They didn't call or notified me until I got an email saying the restaurant charged me another $20 because of the customized item. I called them about a missing item as soon as I received the order but no one ever mention about the extra charges at that time. I contacted them again and they said the restaurant charged me not them. I didn't order thru the restaurant. I ordered thru doordash. If I order it from them, of course I go after them but not the case. They refused to help and I refused to use any more.

Ordered my food and they charged my card 50.00 it said the dasher was at the restaurant picking up the order and left the place but the car was in a neighborhood far away from the restaurant and way mark from my house, the dasher stayed there for about 30 minutes when I received a notification that my order was on the was and waiting 30 minutes for the driver to move their car! Tried contacting customer service through chat and the first agent ended the chat after I explained the situation! Got on the chat with a different person that took over 90 minutes to "find a resolution for the order" they said they would issue me a refund but it will take 57 business day, so now it's the waiting game. Please don't use this company ever! During this time people that really don't have the money or are not able to get out and pick it up the company is abusing their customer and are nasty to me I wasn't able to eat last night and since I won't be ordering again who knows the next time that will be possible? For me to get out And also now waiting on my refund as money is limited for me.
I guess they are just making so much money they don't care clearly they are ok with all these bad reviews as well
Also the driver came to my house and damage some of they things at my front door I watched them through the peep on my door. I just let them take their frustrations out I don't have the energy to be bother with this company anymore
I cleaned up their mess this morning.

Ordered food on restaurant website received confirmation of order from restaurant, pf changs, and delivery estimation from doordash. Doordash picked up food MUCH later than estimated delivery time food according to restaurant. Got doordash cancellation email, food undeliverable. PF changes says door dash has it. Food NEVER delivered, card charged for food and good tip. No good phone number for doordash. What a $#*! show both of of changs and door dash.

Spent 3 hrs trying to place an order online, but they've enhanced security, so you either need to give them 2 cards, or verify your existing card. However I also don't have the app (phone wont download anything anymore) and apparently you can only verify your card through the app. 1st customer service rep said he'd email me the directions to trouble shoot, and never did. 2nd rep emailed me info on how to verify the card

"The DoorDash app will ask you to verify the credit card details. If you have the card that is saved in your account on you, you can choose to either Scan Payment Card or go to More Options.

The scan option will enter your card details automatically. Check to make sure that the credit card number, expiration date, and security code were entered correctly. Any mismatch could cause the order to fail. After checking the details, click Verify and Place Order."

However The online ordering plat form only gives you the option to add another card. When I tried to tell the 3rd rep this, they gave me the same info about the app, when I tried to explain that those options weren't available online they ended the help session without a word.

Do your self a favor, avoid Doordash like a confirmed COVID-19 patient with Leprosy spewing blood from every orifice, because they only want to gouge you for money, with no care for service or customer care

I had read reviews after ordering my first time and suddenly was worried if I would have the same experience. My experience was nothing like the reviews. My dasher was nice, fast and helpful. I was able to track my order. I was given free delivery because it was our first order. I was given contact info for our dasher. They text me when the restaurant we used was out of part of our order and I was able to select something else. The fee was cheaper than other delivery services. We received our order on time. It was a little warm, not as hot as I'd like, but we live far from the restaurant we used. Overall we were very happy. Thanks door dash.

Stole $80 said the food was on its way and it never was. Called the restaurant and the order was never made and would be 3 hrs late due to 500 tickets taken. I canceled with the reasturant since the order would be another 2 hrs and was not made and let the know I'll cancel with doordash after I hang up. I cancelled with doordash immediately. When I noticed no credit being returned I contact support who say it's ineligible for refund. I explained that's ridiculous to no result. They are stealing and have terrible business practices.

I've ordered many times and my last order $54.00 was taken out of my bank account and the doordash person gets there to pick up the food they never received my order doordash are theives this is the 4th occurrence were money is taken and no food brought I am thankful that my doordasher called me to inform me and put me on the phone with them to be able to get my food Doordash will take your money and not deliver!

BEWARE OF THIS COMPANY

And at that this company is not BB accredited which is a little concerning

Never had a problem with them before. So here's what happened. I put in my instructions on how to find my apartment. Noone has had a problem. I get food all the time from them. I get a call from a man when my dasher's name was Alena. S girl
I dont know if he was drunk or what but he told me I was stupid and gave the wrong directions and I'm trying to be nice and explain to him that I'm the only building that is beside the leasing office. I get a notice saying my delivery has been made and I dont have anything so I call the number back and it's the man again telling me I was stupid and didn't know directions from a hole in the ground and I see this woman walking up with my food and I told the guy he didn't need to be rude. The woman comes up and I asked her who the man on the phone was and she said it's her husband. I told her that was extremely unprofessional and made me feel very unsafe and uncomfortable and he revs up his truck and she apologizes and runs to the truck as he's yelling profanities at me with my daughter standing beside me who is 6 years old. I tried to call door dash and it said due to covid that I would have to do support chat and all it is is a rating. Reported to law enforcement. This is extremely unsafe. You need to do better.

Ordered food, waited over an hour and then app showed delivered; however, food was never delivered. Contacted customer service and learned the driver delivered my order to the incorrect address. Although, customer service apologized and tried to offer me a credit, there should be company guidelines in place that would prevent this from happening. The "dasher" should not be allowed to work for the company any longer.

****** My first review was given over 9 months ago. This is a recent update. If I could give them a negative 5 I would. I tried to give this company another chance and I regret it. This time I placed my order and was sent an email confirmation stating my order was received. Order was to arrive an hour later. About 30 minutes later, I noticed I had not received an update and the app wasn't showing an updated status. After an hour, I tried calling and received a message stating to use the chat feature. I tried chatting and was immediately told it would be a 1 minute wait. After 7 minutes an agent (Theresa) types something like, we are experiencing a high volume... blah... blah... and them immediately the chat ended. How does one get hung up on a chat? Tried again and waited 5 minutes before agent Pamela showed up. She asked me for my email address attached to the account so I provided it. She comes back and asks me if my order was with Blue Sake. I immediately explain NO, it was with another restaurant. She finally finds the order and tells me due to the volume they had to find a dasher for my order and I could wait and they would give me a $15 credit. At this point, it has been almost two hours from the time I placed my order and I still don't have food and don't know when I will receive it. Needless to say, I asked for my order to be cancelled. My issue isn't the high volume or them needing to find a dasher. My issue is they could have provided me with that information or updated me when they realized my order didn't have a dasher assigned earlier. Customer service is important and providing customers with updates can go along way. All this to say, two strikes and I'm done. I don't have to swing for a third when there are other food delivery companies out there who understand simple business practices.

I tried Doordash for the 1st time today because I've been hesitant to spend money to have someone deliver fast food. But I thought I'd try it. Not only did my order NEVER arrive, their "chat" person stated their "dasher" indicated they delivered it and refused a refund for me, basically calling me a liar! I was home the entire time and even checked my stoop to see if they just left it. They did not! And when I told the "chat" person their "dasher" is lying, I was cut off on the chat and they ended it by stating all future communications would be in emails! I should have read all the reviews before trying Doordash. Never again! And I will tell everyone I know to never use them. How does a company survive with such poor service in every regard?