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They will make you pay on order you never got they thieves there is no other word to describe there is no one to talk with they will torture you until you break down and stop calling them and accept the fact that you paid money on order you never received so yourself favour and avoid from them
Deleted app. Look at all these reviews. They ripped me off for 100. Talked to 3 different people. They never refunded or called me back. What a piece of s*** company.
*edit* if you get scammed into ordering from a store thats to far away dispute the charges with your bank like i did! WHAT A SCAM! That's dirty. Report Door dash to BBB.
The company has zero respect for their clients. I have been a loyal customer for years. Spending way more than i should have. I placed an order the day prior for over 200$ as i was hosting a party. The fact that they didn't even reach out to me to let me know the order was able to be filled is ridiculous. After contacting the company and letting them know i haven't received my order they kept saying " i will receive
Your feedback". Zero cares. I'm disgusted with the treatment. I urge everyone to use a different service provider before this happens to you
The door dasher delivered my food to the wrong address. They took a picture of my food with the wrong door and address but refused to give me a refund.
I've had problems in the past with drivers not reading instructions and food being delivered to the wrong place. But the last two couldn't even speak English, except to say "Door Dash" and "la puerta". Which means they couldn't read the directions to my apartment that's in a two-square-block complex with dozens of "puertas". The last driver was also really rude and acted annoyed with me for not speaking Spanish. I'm no racist, but if I place an order in English on a site that's in English, I sort of expect the driver to understand English. I guess that makes too much sense for Door Dash though. I complained the first time and they said it wouldn't happen again. But the next time, it happened again. I'm done with their lousy service and their ridiculous fees. I'd rather pick up my own food for about half the price, and not have to deal with all the aggravation.
Terrible customer service. I ordered breakfast from Tim Hortons and the lid from the coffee came off during delivery and partially emptied the coffee on my sandwiches and soaked them. Made them inedible.
I called customer service and they kept placing me on hold (about 8 times) and eventually said they could only give me a $5 credit. My entire breakfast was ruined and inedible yet that was all they would do. Terrible customer service!
I have cancelled my Dashpass and will eventually close my account but I am NEVER going to use them again. UberEats will be my goto service from now on.
I have used doordash for years. This time, an order from The Mug in Irvine was not delivered by Toni. Doordash customer service declined my refund request so I'm out $42 and no food. If I could leave a negative star, I would. Canceled my membership.
Over the course of a yr several times different door dashers have left my food at the wrong place after taking pics of the wrong house they delivered to. Called c.s. Who English is not their first language and I told them I have proof I didn't receive it. No refund. An attorney needs to do a class action lawsuit bc how can you charge for a service and you don't provide that service. Called Stealing
Delivered to wrong address. When I called the door dasher she didn't speak English so she never went back to the wrong house to get my food.
Called 1800 number and they said they will look into giving me a refund but will take 2 to 3 hours. I asked what about my food and re ordering. She said no I can't so that. I asked for a mgr and she said no one is available
My sisters gave me a $50 gift card for my birthday two weeks ago. I placed an order that night, waited a very long time, and never received my order. The door in the photograph was not even my door. I called Doordash and complained, They said I would receive a refund in 24 hours or less. I did not receive it, I called again and they finally sent a code. I tried to use it, even though it was NOT for the $50. I attempted several times to place an order with the code, and it would never go through. So I called again last Thursday. They told me that they would send a refund to this email address. I have never received it. Tonight I called again, was told someone would review my complaint and contact me via email, I have waited here at my desk for almost two hours, and have received NOTHING. I'm going to bed now because I am not waiting any more.
I can't even give them a star. I ordered an Arby's meal with a total of $57.27. My bank account was charged $80.44. Not to mention the dasher forgot some of the food that was ordered so I had to go to Arby's myself and pick up what was missed. The dasher offered to pick up what was missing and then said never mind. I complained to door dash about my service and driver. I was offered a $13 credit and a $10 credit. Not a single person can explain to me why my total was $57 but I was charged $80. I asked for a full refund and was hung up on. I have called back several times and even had a conversation through the app and not a single person will explain the over charge. I am being told my account is going to be credited $23 which equals the total of the meal in the first place. I am furious and will NEVER order from this place again. This is FRAUD even after I show pictures of what my total is $57.27 on door dash and then what I was charged I was ignored and pretty much told oh the promotion didn't work too bad. I asked for a refund several times and the corporate number and was told there is no number. I am disgusted and will be going on every sight I can with this review. Try Grubhub or someone who will not try and steal your money. I Will NEVER use this company again.
DashPass means no fees, right?
Apparently now, you pay for DashPass, and then you still pay for fees at most restaurants.
How does that make sense?
You pay for no fees, and then pay for fees on top of paying for no fees?
(This is not even to mention that I had canceled my DashPass, and then a while later it automatically re-subscribed me)
That's 2 types of thievery folks.
How can they get away with stuff like this?
Door dash delivery guy stole my plantains and door dash customer service doesn't care. Absolutely pitiful customer service!
We tried DoorDash for the first time when we were really hungry and too tired to pick up the food ourselves. Unfortunately, they canceled our order last minute, leaving us disappointed. Later, we discovered that ordering directly through their website is more cost-effective. I won't use their service again and wouldn't recommend it—feels like a waste of both money and time.
Doordash refuses to update their maps and because of it yet again we're going without an order. We leave instructions for the dashers, call the dashers (they don't pick up) and they still leave our food at the wrong building a 1/4 mile down the road. Doordash customer service refuses to rectify the situation.
Price was better for the SAME exact meal at SkipTheDishes. I tried to cancel right away after seeing that but it was too late even though only minutes after placing the order. I called support and the supervisor said I would be called back and I never was.
First time I used them and the last time. I am livid. I ordered sub sandwiches from Cousins. Sandwiches were made and picked up by DoorDash. Nitwit driver said he had arrived but when I went to pick it up there was nothing there. It showed a picture of the drop off which was not my house. I tried to call driver twice -no answer. I messaged him four times - no response. Complained to DoorDash -no refund. So someone is enjoying my dinner and I am out 41.00 besides not having any dinner. This is outrageous! Beware that if this happens to you you will have no recourse. I am so pissed. This is beyond a horrible experience.
WHY Should...I be on hold for 20 mins after my assigned dasher James *******932 just came to my home kicking on my front door and screaming outside? Which was caught on camera... Dash speaks upon safety and all that nonsense but, after tonight...i don't believe them. I will add the blink recording, try to disprove us.
Whatever you do I wouldn't recommend door dash they're a horrible company to work for the customer service they provide are just there in my opinion to give pre-scripted answers without actually solving anything they're untrustworthy and look out for their own selfish interests instead of the individuals under their employ
Customer service is useless and rude. Chats ended while customer is still typing.No resolution to issues.
I was using doordash consistently for over 2 yrs. About 4 yrs all together. Having problems last 2 months. Missing drinks, someone's order, missing food. Yesterday I was missing a salad, the driver told me to call CS and he would let them know. I was told from 1st CS rep(Ms I forgot I was on Mute)that it was MY issue and they will not bring the salad. No credit or refund since I having issues. NO it's your company that is having issues. Drivers can look at the ticket taped to the bag and can tell if it states drinks then they need to have a drink in their hand or a separate bag like McDonald. If it's 7 or 10 item and you hand me a bag that can fit in a clutch purse. So it is not MY issue when I'm paying MY money you the company to do THEIR job. I didnt want a refund or credits...I just wanted my salad. I canceled my door pass and deactivated my account so no 875 to 1500 per year Door Dash and no referral to friends and family on my end. I will tell all 7 of them that we broke up...over a salad. FYI if Door Dash is reading this, I keep receipts that were on the bags, take pictures and video myself breaking the seals and opening the bag. Just in case they want da smoke.
