Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Why was I not informed that my domain is about to expire!? Now someone has bought it and I've lost access to emails and more! Wtf? No warning, no email, nothing!?
Everything is arranged so that it is easily found when needed. When I wasn't sure how to do something with the server side form to email, I quickly found a tutorial on your site that clearly explained what I needed to do.
I can not talk to a real person, auto system...ask what my first job was?
Then I got a call back and hung up. Do you think that is good service?
From someone who has never built a website before the first one took a few days but the second one was complete and live within 2 hours!
As I have been your loyal customer, I have requested a discount code for my new domain purchase with you. Yet, your approach to my request was so rude.
Website builder is broken and don't alllow to upload ready HTML.
Webpage sometimes is not available.
Connect to the WordPress doesn't work
Experienced issue that required support (your website throwing errors preventing me from checking out). I contacted your customer support department and chatted with user 'megashree' for approximately two hourse. User could not answer my questions and took ~5 minutes to respond to each message. When I asked a specific yes or no questions they responded with something completely different. I was not getting useful support from this agent, so I asked to have the support ticket escalated to their manager, hoping that someone with better communication skills could help. They outright refused my request and told me I was wrong.
Generally speaking, pretty satisfied so far. I've been having trouble logging in and managing my password. After a brief on-line chat with a representative at Domain.com, I was able to get everything straightened out. He was able to help me with another question I had regarding my domain name and had things quickly sorted out.
Generally speaking, pretty satisfied so far. I've been having trouble logging in and managing my password.
Can't log in to my account on my mobile for some time now
1. Easy to navigate
2. Clarity with the offers
3. Reasonable pricing
4. Scalable
Trouble building the website and being charged twice. Now my redirecting that has worked for almost 2 years is no longer working.
Quick and easy ordering process. And if any problems, really good customer service, with fast solutions!
Unclear search results, insufficient information about occupied domains
Some capabilities are not clear in terms of how to implement them but I am still learning.
Easy and understanable I was able to navigate with ease and also u are able to help me change my DNS unlike most host.thank you
Hi Lenson,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Easy and understanable
I've been struggling 3 days with this site I waisted a lot of time just because you site wouldn't let me in I finally logged on today but yet my windows laptop still isn't letting me log on I am using all the right information I will change my review I we can get this all sorted out
Not getting popup menus - probably issue on my end
Im having the worst experience trying to build a website! Starting to regret my purchase
Given that I've been able to get this far, that means the UI is intuitive... I'll have more information once the site is up and running.
The site is a little difficult to navigate. I didn't get the email when I got my Domain so getting the email is not easy. I hope I did it right! Now I would like to change the password you gave me and I cant figure out where to do that!
Hi Terry,
Thank you for the amazing review!
Marissa
Customer Advocate at Domain.com