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Need to remove the "Auto renew" on "dhtumblrz.com", this is not active, you are not authorized to charge on my credit card. Also, why cannot I not update/save my address info? Do not save my credit card info.
Your system kept telling me it couldn't process my payment, but ended up putting 4 pending charges on my card. It looks like at least one made it through.
So far it's been very easy to navigate. I am not quite ready to build the site as I have other tasks to complete before I take this business live.
I tried to get a refund but was charged 20.98 twice for one domain and I won't work with them again.
Slow! Chat is a mess. Must individually uncheck items and wait for the cart to refresh. Very inconvenient!
When I tried to login in the past I could not! I found the bill had not been paid. Fine. However, that is not how to treat a customer. You should have safeguards in the system to let me get into the account and alert me that the bill has not been paid! Other systems do that and it TRULY seems more courteous. When I log in I must think that everything is ok or I need to update something.
I can't log into word press to build my website and I already paid for wp.
Domain.com is a great place to start a website and choose top notch hosting services. User friendly and affordable.
I'm overall happy with Domain, but I feel it was hard to find my receipts for the auto-renewals for the SSL and privacy protection. Also, I have several URLs and it would be helpful to put them all under one Domain account.
I was charged twice for my domain purchase, and when I attempted to live chat, no one ever responded. How can I get this duplicate charge reversed?
Having trouble customizing my site. Domain.com just keeps telling me my new domain site is not avalable
Great so far but still not site lol waiting the 24 hours
Payment method doesn't work. I had an issue with this the previous time as well.
I have to sign out and back in again to get my email accounts setup. Ugh. :(
Cost of domain registration doubled in one year without explanation!
Finding a name and purchase a domain was easy and fun
Not user friendly, very time consuming - customer service is only thru chat - need a customer service phone number to call to get a live person
I should not have been charged for a domain that I was planning on cancelling prior to the due date. I was charged a full week PRIOR to due date. I expect it 100% refunded. I will contest with my credit card company. That is misuse of funds with a stored card.
REFERENCE: thecuckoocoop.com It still shows active and it should not as I was attempting to cancel and finalize the situation on 3/24. Chat online just doesn't always work for customers. 3/22/23 I was charged for 2 domains and on 3/24 charged for privacy for 2 domains. I had planned to see the other domain huntonthefly.com PLEASE remedy and correct this issue immediately as I have handled it all in a very timely manor.
I cannot understand how to log in, what are my username and password, how to manage emails etc
I keep getting email/bills but I cancelled this domain.