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Had tons of trouble resetting my password earlier this year and was told to go through the process of claiming ownership over the domain. Finally i got into my account.
Since i purchased a service i am getting in to an issue, and still not resolved
SSL Certificate was a hidden fees.
Only google emails not Microsoft and other service providers.
Technical support is hit or miss and it seems like I have to reach out to technical support too often. SSL certificates should renew automatically without needing intervention. I have my settings correct, to auto-renew, but then my website just goes down.
For a non IT person, having to go through the hassle of verifying domains, DNS and what not, I have completely been disappointed! It's a month since I paid for this domain and have still failed to use it! Very very annoying and I can't get my money back!
What I love most about domain.com is the ease of using their service. The user experience is incredibly smooth and intuitive. From signing up to navigating the various features, everything just flows naturally without any friction or confusion.
Your customer service is horrible... and website support is horrible and the load time for pages are horrible
This platform is plagued with issues on multiple levels. I have been a loyal customer for years and will never use this platform again and will actively encourage everyone I know to never support Domain.com due to the poor user experience and abysmal customer support. It's hard to believe this platform is able to stay in business.
I'm unable to sign into my webmail and am not even given the option change the password
The site is difficult to use, it is not clear how to connect the account to the payment method. I have a problem with invoices.
Been trying to add a new credit card for weeks. Not working.
But you all do not tell me any reason why. Just doesn't do a damn thing when I hit save for new card
Awful change that I cannot point my own domains outside of this platform
Recent 3-hour interaction with chat agent did not resolve the issues that occurred and created by previous chat agent with the service I purchased.
I was charged 240.75 for apparently site hosting, basic back up and SSL but only received $119.88 back even thought your company never host it the domain I purchased. That domain was purchased and we paid a company to host it and maintaing the site live. I explained this to the agent on the chat and that person kept asking the same question over and over. Asking when I cancelled a service that I never had to beging with. Domain ROXfinancialXL. Also i had standard emails for many years and now it appears with new changes I dont have that anymore. A
Same issue with the ssl certificate persists 3 months till now and no one is taking the issue seriously so i am moving my work elsewhere
You make stopping auto renewal too difficult blah blah blah
When I come to the opening page I get an advertisement every time. It takes me an extra click to cancel this and get to where I want to go. Why should I have to do this?
I have to keep getting on chat to find out why things take over 4 days to process.
Have been a member for 15+ years and this upgrade has been the worst for long time customers. My website hasnt worked for months. Your chat is useless and don't act for the customer transferring or waiting for other departments that also don't give you a solution. Cant talk to anyone even if it's an emergency leaving domain. Com
I don't see the changes in customer service as being for the better.
