Domain

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Write a review
Reviews that mention popular topics
Canada
1 review
0 helpful votes
Follow Augusto C.
Unfollow Augusto C.
Share Review
Report Review
It's good and easy to buy and do configurations...
May 2, 2023

It's good and easy to buy and do configurations...

Date of experience: May 1, 2023
California
1 review
0 helpful votes
Follow Stephen P.
Unfollow Stephen P.
Share Review
Report Review
I tried buying a second domain and I couldn't add the...
May 31, 2023

I tried buying a second domain and I couldn't add the features I wanted to add to it. This is very frustrating. I also have had to wait >24h for THAT domain to be activated.

Now, that domain that I purchased does not appear on my list - extremely frustrating!

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
Follow jim B.
Unfollow jim B.
Share Review
Report Review
I paid for an email account but it has never worked...
May 31, 2023

I paid for an email account but it has never worked and made several attempts to get help but just got a run around. Now i am sure i have just been billed for it again. I don't get a receipt, there is no place i can see what i have been billed for and your phone number is hard to find.

Date of experience: May 1, 2023
California
1 review
0 helpful votes
Follow Philip F.
Unfollow Philip F.
Share Review
Report Review
Trying to figure out crazy auto renew of basic email...
May 31, 2023

Trying to figure out crazy auto renew of basic email account

Date of experience: May 1, 2023
Missouri
1 review
0 helpful votes
Follow Jamie R.
Unfollow Jamie R.
Share Review
Report Review
SCAMMERS
May 31, 2023

I went to buy a domain and my cost at checkout was $19.98. I check my email with my receipt and they charged me 2,316! They REFUSE to refund me back after days of talking to their employees on "chat". I have screenshots of them saying two different times I will get my full refund. Then today I get an email saying "no refund since you purchased a premium domain" I never would have bought a domain for over $2,300! This place is a JOKE! You will give me my money bank through my banks fraud department and my lawyer! Oh and if you guys have any problems, they don't accept phone calls and you'll be speaking to people in India over a chat room!

Date of experience: May 1, 2023
Hungary
1 review
0 helpful votes
Follow Joao H.
Unfollow Joao H.
Share Review
Report Review
I am billed twice why?
May 31, 2023

I am billed twice why? Can yo send me the billing details? Thanks!

Date of experience: May 1, 2023
Singapore
1 review
0 helpful votes
Follow SIGNAL G.
Unfollow SIGNAL G.
Share Review
Report Review
So far so good
May 1, 2023

So far so good. But only a lot of spam mail was in. Mentioned our email address had expiry and need to reset pass word or mention.

Date of experience: May 1, 2023
Egypt
1 review
0 helpful votes
Follow Mahmoud G.
Unfollow Mahmoud G.
Share Review
Report Review
I can not transfer my domain to another hosting as...
May 31, 2023

I can not transfer my domain to another hosting as well i can not find an easy guide to show me how to do it

Date of experience: April 30, 2023
Florida
1 review
0 helpful votes
Follow jane I.
Unfollow jane I.
Share Review
Report Review
I signed up for some domains that I never use nor need...
May 30, 2023

I signed up for some domains that I never use nor need and noticed they were put on auto renew (which I never do). I asked the agent to take it off (BTW they were due on May 5 but were processed april 26) and she said she could not do it. I this it is very unfortunate that you treat your clients that way especially since I have been with you with other domain names for quite some time. Thinking of migrating them now.

Date of experience: April 30, 2023
Minnesota
1 review
0 helpful votes
Follow Kyle U.
Unfollow Kyle U.
Share Review
Report Review
I'm extremely happy with the bundle of services I was...
April 30, 2023

I'm extremely happy with the bundle of services I was able to get for the price.

Date of experience: April 30, 2023
Iowa
1 review
0 helpful votes
Follow Jesse P.
Unfollow Jesse P.
Share Review
Report Review
I have never taken classes that offered insights into...
April 30, 2023

I have never taken classes that offered insights into web design, IT or anything related to these skills, but after playing around with the starter version, I feel comfortable in web building. It has been fun trying new things and learning. I

Date of experience: April 30, 2023
Texas
1 review
0 helpful votes
Follow Dax R.
Unfollow Dax R.
Share Review
Report Review

Please know if you are purchasing a domain with the hope of transferring it to a provider to be hosted they will NOT release it for 60 days! Yep, they don't tell you that up front but it's true. Also, support is awful. No direct line to call anyone and you have to wait protracted periods of time for a chat agent. B/c they wouldn't release the domain name I had to go back and forth between Wix and Domain.com for three hours to get someone to redo my DNS entries to point to the site. In the end, they did it wrong and it still didn't work. I ended up reserving a similar domain through Wix and it was instantly live. Don't use this service. Not customer friendly and a waste of time/effort/money.

Date of experience: April 30, 2023
Brazil
1 review
0 helpful votes
Follow Everton E.
Unfollow Everton E.
Share Review
Report Review
Estou tendo um pouco de dificuldade no suporte
May 29, 2023

Estou tendo um pouco de dificuldade no suporte

Date of experience: April 29, 2023
Czechia
1 review
0 helpful votes
Follow Yore M.
Unfollow Yore M.
Share Review
Report Review
It took them more than a week to set up my domain even...
May 29, 2023

It took them more than a week to set up my domain even though they promissed it would be within 24 hours. Still not activated. Very disappointed.

Date of experience: April 29, 2023
Germany
1 review
0 helpful votes
Follow James R.
Unfollow James R.
Share Review
Report Review
You added a bunch of unwanted things to my cart when...
May 29, 2023

You added a bunch of unwanted things to my cart when I was checking out and you never gave me a chance to opt into auto renew.
Compared to name cheap or any thing this is a little bit unethical and I see that

Date of experience: April 28, 2023
Hong Kong
1 review
0 helpful votes
Follow Leo K.
Unfollow Leo K.
Share Review
Report Review
I can't find concrete info on if the domain has an...
May 28, 2023

I can't find concrete info on if the domain has an email address and inbox or not. Only Google Workspace is offered as an option right now.

Date of experience: April 28, 2023
Minnesota
1 review
0 helpful votes
Follow Billie G.
Unfollow Billie G.
Share Review
Report Review
I've been dealing with a cs rep for over 45 minutes
May 28, 2023

I've been dealing with a cs rep for over 45 minutes - no resolution.

Date of experience: April 28, 2023
Mexico
1 review
0 helpful votes
Follow Diego X.
Unfollow Diego X.
Share Review
Report Review
Charged cc while not having automatic renewal activated
May 28, 2023

Charged cc while not having automatic renewal activated

Date of experience: April 28, 2023
Missouri
1 review
0 helpful votes
Follow victor P.
Unfollow victor P.
Share Review
Report Review
Little confusing but a small issue with resetting my...
April 28, 2023

Little confusing but a small issue with resetting my password was handled promptly. Now gotta figure out how to set up hosting somewhere if not here...

Date of experience: April 28, 2023
Australia
1 review
0 helpful votes
Follow Allie B.
Unfollow Allie B.
Share Review
Report Review
Anushree is helping me a lot
May 28, 2023

Anushree is helping me a lot. Before that it was a frustrating experience using the site

Date of experience: April 27, 2023