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The website is not customer friendly then you can't speak to a live person.
Trouble with site not being addressed. Link to site is not working!
So far ok-ish. Need better information/explanations up-front regarding potential decisions during purchase/setup process.
No explanation for why payment got rejected, auto-restriction on any payment failure
It is just too hard to speak with someone. My domain expires on July 24th, today is the 14th and I already cannot access it for renewal. The time I am spending on an error is not paid by Domain.com, but me
I wanted to speak to a person about setting up a website through domain.com
I do not want to email or correspond via chat/ I want to talk to someone. I will take my business to a company with a phone number and real people.
Way too difficult to log in. Have to change password for no reason.
Slow website UI, payment method page update outdated.
I purchased a domain along with 4 other tools to make the domain and website and I have not been able to access the 4 tools. I keep getting asked to buy them again from domain.com. This is clearly unacceptable as I have already purchased these tools and simply want to use them.
There billing activity despite form errors that were only alerted after the payment was processed. The Online Chat was not available for help. Please contact me. I would like technical assistance please *******079. Thank you.
I have to log out and back in again in order for anything to register as complete. Also, I wish there were status bars that showed an approx. Time-frame for the account activation. Like, I'll admit I don't understand much about any of this, but the lack of explanation as to what is happening and why I have to fill in the same info 5 times just makes it that much more confusing.
Actually had not use online in the pass, working out very well.
You make finding invoices nearly impossible; every single year! You've got to give better directions.
I am trying to register a domain without the privacy and protection pieces. Any attempt to close that part out results in a blank screen overlay. Give the customer all options, not just the ones you would like to have.
I dont know how to switch the website builder form one domain to the next
Sky is the limit. DOMAIN can become world's best and number 1 one DOMAIN provider.
We wish all the best to Team DOMAIN.
Atiq
Not self-explanatory. Confusing to user. No clear instructions.
I don't know why your platform charged me for two domains. I only wanted and selected the.com account, but it also charged me for a.online account, and when I try to turn off the auto- renew, it keeps going back to auto re-new again. Someone needs to contact me and fix this.
I am truly new at this. But, I have my domain now and I now have to make decisions on my email. It is a lot to build a business.
You keep customers well informed and with clarity. Timely responses.
