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New Jersey
1 review
0 helpful votes
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I was having problems accessing my account and setting up a web page

Date of experience: October 20, 2023
Pennsylvania
1 review
0 helpful votes
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I can't get my site to redirect to the new web address
October 27, 2023

I can't get my site to redirect to the new web address.

Date of experience: October 20, 2023
Oregon
1 review
0 helpful votes
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Terrible Support
October 27, 2023

I created a simple domain for my website. I host my website in Azure and just do DNS redirects to the domain held by domain.com in my name. I also signed up for Office 365 through their website to get email addresses for my business. I am a sole proprietor and just needed a couple email addresses. Anyway, I replaced the Office 365 subscription from Domain.com with one direct from Microsoft. So I canceled the Domain.com subscription last year. Fast forward to this year and I get an email saying that they will auto-renew my Office 365 subscription for this year. Weird since I cancelled that last year. So I call their 1-800 number to cancel (again). The message that you get when calling the support number says they no longer do phone support. It is all chat now. Chat takes a really long time to get ahold of someone. And they are obviously helping other people so you don't have their full attention. Therefore, getting something simple done like cancelling a service takes 1/2 an hour.

Date of experience: October 20, 2023
Florida
1 review
0 helpful votes
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Webmail now appears to require a Microsoft365 account,...
October 27, 2023

Webmail now appears to require a Microsoft365 account, which I don't want. Many times, simple is better.

Date of experience: October 20, 2023
Illinois
1 review
0 helpful votes
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Simple and straight forward way to purchase a domain name

Date of experience: October 20, 2023
Switzerland
2 reviews
0 helpful votes
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Domain.com is destroying my business
October 27, 2023

At Domain.com's request, I bought Microsoft 365 directly from Microsoft and Domain.com was to cancel my month-to-month 365 through them which I had for 3 years. When I tried to connect my new 365 to my old email I got an error saying there is another account at Domain.com with that email, so no connection allowed. Domain.com support tried numerous things to fix it and nothing works. The situation has been escalated and Domain.com also contacted Microsoft for help. I have contacted Domain.com support 12 times in the last 17 days plus numerous calls to Microsoft support. Meanwhile, no business email, no appointments booked on my calendar, and no email communication in or out with clients, leads or people I need to work with. No one seems in a rush to solve this. I only get answers like "Wait 24 hours and someone will get back to you" which they don't. I have no faith in this company.

Date of experience: October 19, 2023
Texas
2 reviews
0 helpful votes
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Found what I needed when GoDaddy was stuck
October 19, 2023

Found what I needed when GoDaddy was stuck. And it's been pretty easy.

Date of experience: October 19, 2023
Germany
1 review
0 helpful votes
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My account shows "no domains"?
October 26, 2023

My account shows "no domains"? I want to think it's a lag?

Date of experience: October 19, 2023
Florida
1 review
0 helpful votes
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Purchased a domain and received the email to verify...
October 26, 2023

Purchased a domain and received the email to verify and realized it's incorrect. You chat help Sid that it can't be changed.

Date of experience: October 18, 2023
California
1 review
0 helpful votes
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Unacceptable service
October 25, 2023

Unacceptable service. Did not autorenew or notify of failed renewal. Did not notify admin. Falsified records. Negligent practices. Resold domain at auction. Predatory, negligence and unacceptable.

Date of experience: October 18, 2023
Florida
1 review
0 helpful votes
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So far
October 18, 2023

So far. So good. Expedient and accurate help for my needs.

Date of experience: October 18, 2023
Washington
1 review
0 helpful votes
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Waited over half an hour for tech support who then...
November 16, 2023

Waited over half an hour for tech support who then did not know anything and had to put me on hold for several minutes to research every single question. I was simply asking how to add privacy to my domain.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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I have been trying to fix an issue, there is no way...
November 16, 2023

I have been trying to fix an issue, there is no way of getting a hold of anyone over the phone and I waited for chat all to be told i had to reset my security question and the chat person stopped responding to assist me. Now I catn start a new chat because they didnt close the convo. Im frustrated and in desperate need to get a hold of my emails and unsuspend my acct. I need HELP please someone get back to me ASAP

Date of experience: October 17, 2023
Arkansas
1 review
0 helpful votes
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Finding website builder from dashboard is confusing
November 16, 2023

Finding website builder from dashboard is confusing

Date of experience: October 16, 2023
Tennessee
1 review
0 helpful votes
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I was just trying to register the domain
November 15, 2023

I was just trying to register the domain. I directed me to word press and i thought i did everything right but apparently not. For a beginner it is not enough details and unfriendly when questions arise

Date of experience: October 16, 2023
Canada
1 review
0 helpful votes
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No clear instructions for google starter account!
November 15, 2023

No clear instructions for google starter account! This is so confusing.

Date of experience: October 15, 2023
Canada
1 review
0 helpful votes
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I really like the website and domain, I just don't...
October 15, 2023

I really like the website and domain, I just don't know why it says it isn't secure.

Date of experience: October 15, 2023
Washington
1 review
0 helpful votes
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I had no idea the link to activate an account would...
November 14, 2023

I had no idea the link to activate an account would expire so fast and take so many steps to get a new link re-sent to me.

Date of experience: October 15, 2023
Saudi Arabia
1 review
0 helpful votes
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Fair
November 14, 2023

Fair. Prices are high, no mail engine depends on google workspace. Difficult to configure.

Date of experience: October 15, 2023
Australia
1 review
0 helpful votes
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Confusing
November 14, 2023

Confusing. Doesn't lead me through the steps logically

Date of experience: October 14, 2023