Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I can't shift my annual to a monthly payment for basic plan that by the way went up 40(% in a year - WTF?
If there is any unsuccessful payment attempt, my account is blocked.
So far the process of buying domain names has been very easy.
A tad clunky and unclear how the webmail will be setup.
Theres a message box displayed that I cant get rid off, and it wont let me do anything.
Need more explanation on all the various types of domains.
Thought i had registered a domain but it never registered
Chatting is a horrible excuse for customer service- took two hours to login and change payment info
This is PATHETIC customer service.
WHY is it taking me forever and a day to find the login in for MY DOMAIN johnexum.com that I PURCHASED FROM YOU?
I had a 25% discount coupon code which worked and was applied to my purchase until I signed into my account, at which time the discount code was removed and could not be reapplied, so I had to pay the full price.
I attempted to set things right. But never got to get someone to answer. No phone or email. Just a massager that does not reply.
I just had the worst customer support experience, if you can call it that. You can only talk to someone by CHAT but that's pretty misleading. They send an automated line of copy and then go out for a cigarette and answer it when they feel like it. Horrible, horrible customer support.
The controlpanel page not loading well, on loading I can see many errors in the console, but I still managed to access my account page by pressing the back button while the page is loading
KEPT ASKING FOR AN EMAIL TO VALIDATE THE ACCOUNT. 7 EMAILS LATER AND NO HELP FROM THE AGENT, HE SENT A TICKET TO THE REGISTRAR. MANY HOURS LATER I RECEIVE AN EMAIL THAT THERE WAS A TECHNICAL ISSUE PREVENTING ME FROM VALIDATING. AND, BECAUSE I WAS OUT LAST NIGHT I GET HATE MAIL TODAY STATING YOU ARE GOING TO CANCEL MY DOMAIN IF I DON'T VALIDATE THIS SECOND. HOW RUDE. JUST AS BAD AS GODADDY.
I've been a client for years and the attention has been great. Any issues have always been addressed swiftly.
I am the founder of the OLEATREES LLC and therefore I have the domain. While I was funding my company, I learned that I should have domain for the public.
Excellent so far
I turned off auto-renew and was charged anyway. I emailed them to return my money and received no reply and no refund. Had to dispute transaction with my bank to get my money back.
Easy to buy a domain name, but I can't send myself an email - yet.
Bought them yesterday, got sent a message to set password. Said if had 48 hours. Then next morning, it told me it had expired. It would not reset, went to chat, waited 20 min. In the mean time I kept trying to reset. It finally did. Then chat was available. Finally got password reset.
Today is Oct 10th...I have a few domain here, that expire on 10/23/2023...why are they all listed as expired?
