Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I dont have much experiance on computers and this site makes it easy to do what i need
Had to get tech support on line to login. Had to clear my browser cache in order to get the login page.
I have multiple account with domain.com and I notice the auto renew feature on one of my accounts was activated and my account was debited a renewal fee after I made sure to TURN THE AUTO RENEW FEATURE OFF. I just purchased another domain and switched the auto renew feature to OFF and it switched back automatically. I turned it off again and it's now showing that it's off. This seems to be a deceptive practice. If it's not, then explain.
I'm a novice so struggling a bit. Not your fault though!
Online support is very poor / instructions are difficult
Your renewal included privacy protection which i did not originally have so dont think it is ethical to renew severices that I did not have originally
It is a very confusing interface, even for a person who has built web sites before. I have Website builder, but I can't see how to get to a point where I can build a website.
You probably should have held off this prompt until I become more familiar with how you do things.
I want to be able keep control of my website while having an outside party work on it. They need access, but I don't want to lose control of the site.
Many front-end glitches, pop-ups that interfere with my clicks before dissapearing to fast to read.
Having a really hard time with my account. Support is always unavailable. Tried calling but phones are down? I am super frustrated. Couldn't click on authorization email so account is unauthorized but also no option to resend link. Ugh!
I have been a customer for 19 days. After further research, I decided to use another hosting service for my web page and emails. I want to transfer my domain name, and domain.com refuses to do so; even though they have no problems taking my money. It clearly states on their website that I have to wait 60 days or opt out domain lock. I have been unsuccessful on finding a contact phone number. I have been forced to talk to a chat box. The person I chatted with said I have to wait 60 days, period, and would not discuss it further. At this point, I want nothing to do with domain.com given they have no reliable customer service.
I paid for a name and got one name free with it. I got your receipt of payment. 20min later your India's Reg agent took it back saying they are sorry but sold to someone else. It amounts to stealing. Case now in US consumer board.
Frustrated that I am not able to add new users to my email account. The google workspace has a phone number to add users. When calling the phone number, a recording states our phone systems are not currently working. This has been the case for two weeks. So, my interns still do not have email addresses. Frustrating.
Charged my money and i dont have domain. I want it back
To purchase domain hosting you are told to buy a domain or log in. If you log in it transfers you to web.com. Web.com states you have no domain. But I DO have a domain.
This hasn't been pleasant to navigate! I have had logging on problems, that was after the payment issue (for no reason at all). I am hoping once this next 24 hours go by that it all just works out without issue
No telephone support. Aloof customer service chat that is not effective and does not solve problems.
Horrible experiences multiple times with your tech support.
It's unclear what information is missing to proceed with the payment
Im simply trying to manage my domain name and am trying to set up google workspace. VERY DIFFICULT TO DO HERE
You have a good site structure "understandable even for a foreign user"
