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Connecticut
1 review
0 helpful votes
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Still trying to figure out how to access things, but...
October 26, 2022

Still trying to figure out how to access things, but mostly easy with some searching. I registered a new email address for my domain, but can't seem to figure out how to access the webmail yet. It's not easy to access on the main dashboard, nor elsewhere it seems.

Date of experience: October 26, 2022
Canada
1 review
0 helpful votes
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Yeah, my domain expired I didn't get a notification,...
November 25, 2022

Yeah, my domain expired I didn't get a notification, it expires 2 days ago, I'm trying to renew it is not loading. And your live chat doesn't open either

Date of experience: October 26, 2022
Canada
1 review
0 helpful votes
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How the heck is it so difficult to get in touch with...
November 24, 2022

How the heck is it so difficult to get in touch with anyone to get assistance in combining my two domain.com addresses? This is extremely annoying.

Date of experience: October 25, 2022
Arizona
1 review
0 helpful votes
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It's okay, but it takes some time to figure out how...
November 24, 2022

It's okay, but it takes some time to figure out how to work with your site. Especially when you make changes.

Date of experience: October 25, 2022
Israel
1 review
0 helpful votes
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I've bought a domain and it's still not available
November 24, 2022

I've bought a domain and it's still not available. Your "Chat" support button doesn't work.

Date of experience: October 25, 2022
NL
1 review
0 helpful votes
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I am not able to recreate the SOA records or add NS...
November 24, 2022

I am not able to recreate the SOA records or add NS records to my domain, rendering me unable to let my own DNS server handle requests. The lack of error messages and documentation regarding required parameters etc, is making this more difficult that setting up bind/named myself.

Date of experience: October 25, 2022
Minnesota
1 review
0 helpful votes
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Had a chat conversation that was very informative and...
October 25, 2022

Had a chat conversation that was very informative and helpful - handy when I don't know what I'm doing.

Date of experience: October 25, 2022
Czechia
1 review
0 helpful votes
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Hello
November 24, 2022

Hello. I'm trying to add CNAME record, but it keeps giving me an error message. Your live chat doesnt work and there is no other way to contact anyone...

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
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DON'T TRUST DOMAIN.COM
November 24, 2022

I purchased a domain from domain.com for 5 years and they sent me the wrong one. I contacted them immediately and they refused to correct the issue or give me a refund. I do NOT trust or recommend domain.com I advice you all to go with WIX OR DADDY.COM

Date of experience: October 24, 2022
Illinois
1 review
0 helpful votes
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Not too pleased with domain.com
November 24, 2022

Not too pleased with domain.com.
When we had a wordpress originated hack it took days to fix and 10s of hours on the phone and chat. There was never any help with getting our old data/site back even though we had no hand in losing access to our site. Instead domain.com tried to upsell us on marketing assistance which we didnt want or need.

Date of experience: October 24, 2022
California
1 review
0 helpful votes
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My email dont work, I have nothing but trouble with...
November 23, 2022

My email dont work, I have nothing but trouble with you guys

Date of experience: October 24, 2022
Texas
1 review
0 helpful votes
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Been with service for decades and have watched reliability...
November 23, 2022

Been with service for decades and have watched reliability level drop along with tech support. Have issues that continue to pop up and some issues never resolved. I have slowly started migrating all of my domains to other hosts that are not only competitively priced but outshine your service and reliability.

Date of experience: October 24, 2022
France
1 review
0 helpful votes
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I have an unsolved issue since few months: the data...
November 23, 2022

I have an unsolved issue since few months: the data of my french visa card are systematicly refused by your website... We are getting closer to the expiry date and you do not provide me any solution or even alternative

Date of experience: October 24, 2022
California
1 review
0 helpful votes
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4.5 stars
October 24, 2022

4.5 stars - Quick and accurate replies to customers via support chat.

Date of experience: October 24, 2022
New Hampshire
1 review
0 helpful votes
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Started chat to resolve a billing problem
November 23, 2022

Started chat to resolve a billing problem. Chat reflected my wait time was a few seconds. But so far after 5 minutes... no reply to my chat message

Date of experience: October 24, 2022
Colombia
1 review
0 helpful votes
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Nice work for years but have problems with my principal...
November 23, 2022

Nice work for years but have problems with my principal account...

Date of experience: October 24, 2022
Canada
1 review
0 helpful votes
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Difficult logging in How do I get discount on my renewals?
November 23, 2022

Difficult logging in How do I get discount on my renewals?

Date of experience: October 24, 2022
Oklahoma
1 review
0 helpful votes
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Serious login problems. Interface is not intuitive
November 23, 2022

Serious login problems. Interface is not intuitive.

Date of experience: October 23, 2022
Tennessee
1 review
0 helpful votes
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Website development is very basic and not what I was...
November 22, 2022

Website development is very basic and not what I was expecting.

Date of experience: October 23, 2022
Malaysia
1 review
0 helpful votes
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Terrible
November 22, 2022

Terrible. Terrible CS, Slow Portal. Cannot solve billing issue, if you are using international card, just forget about it.

Date of experience: October 23, 2022