Domain

I have been unable to receive the support on the website build that I was promised when I purchased the most expensive tier. I have been trapped into two part authentication even though it is not selected in my privacy settings. This keeps me from getting outside help with my website build. I'm extremely disappointed in this company so far. Hopefully someone can help me soon. BTW... I have spent hours on your chat in the site and still have not gotten help. Customer service is extremely friendly and that is the only plus so far.

Great experience with no problems easy access to everything

I have been paying for a product that has given me nothing but hassle and nothing of use yet. Everyone I have contacted has spent time to help and been kind but nothing was fixed. Im constantly told to watch tutorials. If the live people can't fix it a recorded tutorial won't either! Ive been told parts of product are 3rd party and you don't have control over them. You do support and make money off these bunk 3rd party products that scam your clients! Im frustrated to say the least. Going to attempt one more time to create a useable website and hopefully change my rating!

Migration taking ages - no resolution for me domain, I am not able to do anything with my domain and still you are charging me full with no shame

The connection response is a little bit slow. Some of the new features are being covered up that need to dig them out with some efferts.

Purchased an SSL certificate for my site which I could not install. Requested assistance from Domain. They loaded it and crashed my website which then wasn't visible or accessible for 4 weeks. I couldn't even access the admin panel. They then charged me without authorisation for additional SSL certificates. In total I paid for THREE SSL certificates, none of which worked, were implemented or used. Their stuff up resulted in catastrophic damage to my business:

- the loss of access to my site at a critical launch period meant information sent out to potential clients was unable to be accessed and has led to a poor perception in the market and potential loss of income.
- The launch had 3000 flyers sent out with a link to the site which, after an action by a customer service member of Domain, caused the site to be unavailable. Another significant cost.
- plus the charges of not one but 3 SSL certificates, unused and cancelled.

After multiple interactions with the customer service team, acknowledgement that they charged me incorrectly, confirmation that they would refund all THREE, almost 3 months later I have one refund, some rubbish story that the other one has been refunded and that they are working through the remaining one.

There response today, we understand your concern, we'll look into it AGAIN. This is such a joke.

Hard to find where I edit my home address which has changed. Not sure why an earlier attempt to change my address did not work.

So confusing and all over the place. Not user friendly whatsoever.

Excelente discusion y logramos acordar algo para temas futuros

Cannot access my website that I'm paying for. Says I need to verify that I own the domain immediately after I bought the domain.

This is my first experience with a web host that used templates. In looking at the code, there is much more code than I have expected. I have a great deal of experience creating from scratch a web page/site and uploading it to the domain on the server. I haven't looked for a tutorial on this provider yet but will.

Renew services are too expensive. I see it's a trap that I don't like

All features needed at your fingertip to manage your domains. Great support to solve any issue.