Ordered FOUR dresses for a total price of $200 CAD. Sent me tracking info, then a couple days later told me that my address did not exist... I can guarantee my address DOES IN FACT exist. I live here. Then, tried numerous times by phone and email to contact them, have not heard back or received a refund. DO NOT ORDER FROM THIS SITE! IT IS A SCAM! They took my money and never sent me anything, and have not gotten in contact since. 0/10 DO NOT RECOMMEND.

I just wanted some lip gloss, it was a $7 tube of lip gloss and that's all. I didn't hear back from the company, just the initial email saying it's been shipped. So I went to this email to track my item and found out that the package was being held and that I was "notified".

I wasn't notified at all.

So I tried to email and text them but received very little support in finding my package. They just told me to contact USPS. I realize that delivery services can be really iffy, but your customers need to receive what they paid for. And I should've felt more support from Dolls Kill than a few "<3" and "love you" and "BB" and "Doll" text messages and emails.

This company is embarrassingly awful, just stick with Ipsy.

I'm from Germany and I ordered twice from them.
Package 1; a pair of sneakers, a pair of boots and a hat
Package 2; eye shadow, a bag, 2 dresses, a shirt, earrings and another pair of boots
Shipping took about 3 weeks in both cases and I received all of the ordered items. The items fit and look wonderful. I'm absolutely satisfied and happy. The only proplem when ordering things from the United States to Germany is that you have to pay custom fees. For the first order I paid 82 for the items and 17 custom fees. The second order was much more expensive, that's why I had to pay about 60! Custom fee. But that will only happen if you order things over 150 to Germany. So next time I'm ordering from Dolls kill I will remind me to stay under 150 and everything will be fine.

I ordered 2 pairs of boots and a hoodie on October 23rd and I had my package in my hands on October 27th! :) I must admit I was quite stressed out about my decision to buy from this website, given the massive amount of negative reviews there is, but I didn't have a single issue with them (apart from a 30$ customs fee, but what can you do - it wasn't that bad of an amount considering the price I paid for my stuff). I rarely had an online order arrive this quickly, so I am really happy with that. Customer service was quick to respond to my questions (within 12 hours of sending my email, i'd say), which is awesome. I got an email with my tracking number as soon as my package was shipped, and was able to track it with FedEx until it arrived at my doorsteps. I bought the Detroit Boots, which I LOVELOVELOVE with all my heart, the York Hoodie, which i'm going to be wearing over and over again (so comfy! The fabric is not as thick as I would've hoped, though, but it's a really nice piece nonetheless) and the Obsidian Pocket Combat Boots. They are nicely made, but looked a bit weird on my legs, since my calves are kinda chunky (38cm on the widest part). They would look nicer on slimmer legs, that's for sure, but I was still able to adjust them to fit my legs. Overall really happy, would purchase there again^^

The website might have a Union Jack icon and prices in British Pounds, but unless you pay attention you won't spot that this retailer is in the US and you will have to pay import duties on anything you buy.
Luckily, this vigilant father spotted the final demand letter threatening to take legal action against his teenage daughter for unpaid fees before her credit record was shot to pieces.
Listen up Dolls, if you're going to sell outside the US, man-up and collect the import tax and pay it yourselves. Or write in BIG LETTERS at order time that there will be EXTRA FEES TO PAY. Writing this in little teeny letters hidden inside the FAQ is ducking the issue.

I have ordered 3 separate times on Dolls Kill, spending over £100 with each order and I have gotten each order delivered to my house under 2 weeks and I live in the UK. I bought two long sleeve shirts, two hoodies and 3 platform boots. The quality of the boots are amazing and they are worth every penny. The shoes fit nicely even though one of the boots are a little tight which is weird since I'm a size 2.5 and I bought a size 3 but they are still wearable. The hoodies are nice quality and looks the same as it does in the picture on their website, same with the shirts. However the shirt material is kinda thin which isn't really a problem for me because I love the design on the shirts but I do think the shirts I bought are overpriced since they are made out of cotton blend.

Since I live in the UK I ended up paying custom fees, which obviously sucks and I ended up paying about £20 for each of the order. However I did check on their website before hand so I wasn't surprise when I got a email saying I had to pay custom fees for them to release my items. I'm still going to order items from Dolls Kills but not as much as I would like too because I don't want to keep paying custom fees. So if you live in the UK there is a pretty high chance you're going to pay custom fees.

My advice to people that want to buy from Dolls Kill is to check what the clothes material is made out of. READ their return and exchange policy. A lot of people are complaining that when they return their items they only get store credits even though it says on their website and on the return slip that you will be only getting store credit. However I do agree that their customer service isn't the best. Make sure you choose the correct size and enter the correct address so that hopeful you don't have to deal with customer service.

1. They have a customer service phone line, but its turned off. Probably because they cannot keep up with all of the complaints they recieve.

2. They say they will answer your customer service emails within 24 hours... they dont. More like 72 hours. If that.

3. They cannot read. They send boiler plate responses no matter what your question/issue is. Their responses tend to say things like "We cannot do anything about your issue, sorry! Hope you love whatever your ordered even if it doesnt fit, isnt on time, isnt what you ordered, or is complete garbage".

I was inspired by a cosplayer I follow on twitter to buy a dress from here~ i ended up choosing 2 dresses and a top. £120, expensive considering I usually buy from Ebay but they were really nice dresses so I didn't mind that, I thought it'd be worth it. After I bought, there was no "Purchase confirmation", confirmation code, or tracking number, which i thought was pretty strange? They didn't ask for email or anything either so there was no email confirmations or information or anything.
Then, I got a dodgy looking letter in the mail from a dodgy looking site saying I would not be receiving the items unless i pay an additional £20 on their site. I thought it was a scam at first but looked online and saw it was serious. £140 for 2 dresses and a top is a little out of my budget lol. I thought at least the items would be good quality but when they arrived they were super thin, cheap fabrics, much worse quality than the cheap shops in town? Not great quality at all.
I get much better quality for a fraction of the price from Asian companies/ebay. Will definitely not buy from again & don't recommend
It does apparently say on the website about the aditional price, /somewhere/. But not at checkout, where it would be important to know. Just overall dodgy

I've made about 3 orders on dolls kill now and all have arrived just fine and on time in australia.
The first 2 times were a little clutch purse (Which I loved and wore to death) and some doc martens. All good there however last order I decided I would splurge and get some nice clothes and a backpack. All the clothes felt like things I could have bought for half the price in an Asian boutique. And I literally got one wear out of the backpack before one of the straps frayed off.
Don't buy from them. And if you do check what the fabrics you're paying for are. Wasted good chunk of my tax return on them because I thought i could get some cool nice quality stuff for work and life. How wrong I was

While I did read the reviews after I made my purchase I was a little worried that I might have just paid for $150 boots and not receive them. However, I think sites like this might be hit or miss depending on where you live in the world. If you order within the United States it seems that customers do not have many issues with receiving their items, but if you are ordering from another country then it seems as though thats where some people run into problems. I havent had to deal with customer service at all so I have no clue what thats like but I live in Florida and my order was shipped and received in a timely matter so I have no complaints. The product is exactly like what was shown in the pictures and arrived with no damage. Im actually really happy I purchased these boots from Dolls Kill. I suggest to future customers to maybe purchase something cheap and see how long it takes to arrive so you can have a better judgement on how things get through customs. Ive ordered many things from China and it ALWAYS took weeks to arrive but arrived none the less. You can pay for next day delivery or 3-4days delivery but I assure you when it comes to customs things get held up a lot. Overall I am satisfied and hope the company can get a better reputation. Although it still sounds like they could work on their customer service.

This was my first and last time ordering from Dolls Kill.
I ordered a jacket for $170 AUD on the 7th of October, I received the tacking link emailed to me, however, there is no tracking information past October 11th (it is currently October 17th). I emailed customer service as I'm very anxious and stressed, especially when the item was very expensive (considering I'm a uni student working a casual job). However, customer service completely wrote me off, telling me to contact the carrier and in essence saying it isn't their problem that my item can't be tracked and I have to figure it out for myself (I have been an online shopper for YEARS and every site I have shopped with has been more than happy to go out of their way to track my package when I cannot). Further, the customer service representative finished her response with 'sorry bby' - need I say more.
It is very clear that they do not care about their customers and once they receive your payment, you are no longer their priority. They have no respect for their customers and do not take responsibility for their shipping services.
Also, shipping said 5 - 10 days to Australia, today is the 10th day and there is no sign of my package (despite me telling them I need it by the 20th of October as I specifically ordered the jacket for an event).
I am incredibly disappointed and wish that I never ordered from them. Save yourself the stress of ordering from them and dealing with their very unhelpful customer service.

I purchased a halloween costume that was recently released for halloween on October 4th, and it randomly went on sale like 3 days later... right away I asked for a price adjustment on my order. And they said they don't offer price adjustments and slapped me with a 15% discount for my next full price purchase. I understand if it was an item that was on the site for a while, or if it went on sale after halloween, but neither was the case. Not ordering again.

Bought an adorable pair of shoes from here. They arrived with a wobbly heel. I still tried to wear it but it snapped off as I was walking down the stairs from my apartment.

Emailed them back and they literally replied:
"Hey babe!

Sorry to hear about that:(

We love ya, but unfortunately we can't accept returns on worn or used items doll! But we want you to be a happy killer doll, so please use code STUPIDPROMOCODE HERE for 15 percent off of your next full price order.

Please let us know if you have any other questions luv<33"

Yeah... not professional and not worth the tons of money you're going to drop here.

Don't throw away your money on them. I never received my order. Weeks passed. When I contacted them (which required numerous emails --- they NEVER answer the phone), they said they'd re-send it. Two MORE weeks went by -- nothing. I emailed and called and texted. Finally someone texted back and said they could re-send the order or give me store credit. I said I'd already waited long enough and didn't want store credit as I had zero confidence I'd ever receive an order from them. They said "our policy is to give store credit, no refunds." I said this was not a normal situation -- I never got a thing from them, I wasn't trying to return an item.
The person actually texted back "we will refund you the store credit "! I would've laughed if I wasn't so mad. I'm usually a forgiving, easygoing person, but they are full of crap. This is a tiny company that can bend its own rules, not some gigantic corporation where they'll get in trouble for not sticking to a bad policy. They'd rather screw a customer out of $70 than practice good business.
Wake up, you Dolls Kill beatches, calling customers "BB" and "Doll" and using heart emojis is not good customer service. It's passive-aggressive BS.
I take comfort in knowing your business will fail, probably very soon.